Baptism by Fire Casino Jefe - jumpin' into the fire!

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
A few hiccups so far. Registered but no free spins on Spina Colada.
ps - youd best have a cell as it requires sms activation along with email
CS said to try Gemix - none there either. Required to send screenshot of game.
Theyre looking into it.

sorted.
cs was polite enough. Will scour the site fully. :)
 

dbl88

Registered
Joined
Dec 8, 2016
Location
Sweden
On your website, it would be cool to see like a gcasino game selection before i signup?


Edit:

Also add BTG.

:)
 
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dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
Thought about depositing.
Didn't get warm fuzzy feelings.
Granted questions resolved after some time,but frankly support would have left it at that hadn't I pushed.
I'm sure they'll become more informed in due course. :)[
Anyway, I'll hold off until player feedback (and I didnt get my question answered about whether they require scans of prepaid CCs.
 

dionysus

Good(w)ill Ambassador
CAG
MM
Joined
Apr 27, 2009
Location
the land of snow and maple syrup
I edited out my chat pics as I forgot to edit out my first and last name :p
But essentially:
Was told I couldnt withdraw unless by Visa*, Neteller or Skrill - all of which arent available Canadian options. When asked if bank withdraw was a withdraw option, was told no.

So, I was rather confused...um, then how how do we get money out?
When pushed, was investigated and told I could WD to bank.
But anyway - I'll wait until after BBF. ;)

*note: not 100% certain ALL Visa disallow gambling, however TD Visa stops all online gambling transactions at point of deposit.
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
I edited out my chat pics as I forgot to edit out my first and last name :p
But essentially:
Was told I couldnt withdraw unless by Visa*, Neteller or Skrill - all of which arent available Canadian options. When asked if bank withdraw was a withdraw option, was told no.

So, I was rather confused...um, then how how do we get money out?
When pushed, was investigated and told I could WD to bank.
But anyway - I'll wait until after BBF. ;)

*note: not 100% certain ALL Visa disallow gambling, however TD Visa stops all online gambling transactions at point of deposit.
Im with TD, and CIBC. They dont allow deposits. My daughter tried on her RBC and was a no go.
 

Mouche12

Kitty Lover
PABnonaccred
PABnoaccred
PABnononaccred
Joined
Jul 25, 2007
Location
Amsterdam
For Dutch players, I saw only two deposit options - Credit card and Paysafe??
 

CasinoJEFE

Official Rep for Casino Jefe
Joined
Nov 11, 2016
Location
Malta
Hola amigos,

How is it here guys? :)

JEFE's welcome free spins offer has always been 11 spins on Spinata Grande. This slot game is from NetEnt and sadly it is not available in all countries. But now that we also have plenty of other game providers' slots, we've created "a backup" bounty which is 11 Free Spin on Gemix by Play'n GO. If you're from Canada, for instance, you'll receive Gemix spins instead of Spinata Grande spins. This may be a bit confusing, sorry for that, but at least everybody gets something when signing up :)

Game selection is pretty awesome and will be even richer in the near future. At the moment JEFE's slot selection is featured by Microgaming, NetNent, Play ‘n Go, Scientific Games, Yggdrasil and Pragmatic Play slots games. Over 500 slots on desktop and more than 300 on mobile. We are now busy with testing games with a couple of other providers so BTG will not be the next one to add our game portfolio. We'll see what will happen with BTG games later this year.

I regret to inform that we do not have CAD. Available currencies are EUR, USD, SEK, NOK and GPB. We are still looking good payment providers especially for Canadian market. Other markets are pretty well covered with a nice variety of payment methods. Once we've got good payment instruments for deposits and withdrawals, we would also like add CAD to the selection. What comes to Canadian withdrawals, Visa cards and wire transfer are options. But please bear in mind that wire transfer is not the most fastest one around. We are doing our utmost to offer fastest and reliable payments and we'll work hard to get good ones for our Canadian players too. @dionysus and @bebo67 , I'll pass the info regarding difficulties by Visa(Certain banks) deposits to our payments team. Thanks for sharing this with us.

Next special promotion will be on Friday, 23rd. Play'n GO will publish a new slot on the 22nd and we will have a nice "Sweet Alchemy" themed promotion for you on the 23rd!

Have an awesome day and best of luck!!
 
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LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
There's also Japanese Yen as a currency, if anyone interested :)

こんにちは
 

legenden1

Full Member
PABnonaccred
Joined
Nov 12, 2007
Location
Stockholm
Signed up, took the welcome bonus and gave this a go. No ewallets was available when depositing so I did a bank transfer (Trustly). Decent game selection although some of the old Netent-games that wont start still are in the menu. The games ran smooth and I managed to clear the wr (50 x b) with good results. The verification, when using banktransfer, seems to be to login to the bank with bankID whilst logged in which is smooth if that´s all. The downside is that it seems to take 24-48 hours for them to do their checks and meanwhile it is not possible to even place a withdrawal. Can only hope they are faster than 24-48 hours
 

CasinoJEFE

Official Rep for Casino Jefe
Joined
Nov 11, 2016
Location
Malta
Hey there all,

Skrill and Neteller will be available after "first" three deposits. For Swedish players I can strongly suggest instant banking for deposits as well as for withdrawals. It's fast nowadays, not like a couple of years ago. E-wallets are slowly losing their importance in gambling industry due to developed banking technologies. We don't use Trustly for bank transfers, we trust Entercash for good reasons. There is a biiig difference between these two banking providers in terms of safety and reliability. We keep our eyes peeled for what is happening with payment providers and we can act fast should anything changes with the providers. We have high standards and we trust only the best ones!

NetEnt game won't start? NetEnt slots must have been out of order for a very short period. Also the affected area must have been very isolated.

BankID verification is brilliant. Fast, the most convenient and safe method for verifying your identity and residential address. BankID is valid fro all Swedish players. Finnish players have similar method, it's called TUPAS.

Most of the times account verifications are processed within a couple of hours. Should the verification take longer than 2 hours, it is good idea to confirm whether or not our team received the verification (documents or notification from BankID/TUPAS). Simply, go and chat or email our customer support.



Today, 22.3.2018, we will add three new slots to the game selection. Sweet Alchemy by Play'n GO, Hotline by NetEnt and Easter Island by Yggdrasil.



Good luck and have an amazing day!
 

legenden1

Full Member
PABnonaccred
Joined
Nov 12, 2007
Location
Stockholm
Hey there all,

Skrill and Neteller will be available after "first" three deposits. For Swedish players I can strongly suggest instant banking for deposits as well as for withdrawals. It's fast nowadays, not like a couple of years ago. E-wallets are slowly losing their importance in gambling industry due to developed banking technologies. We don't use Trustly for bank transfers, we trust Entercash for good reasons. There is a biiig difference between these two banking providers in terms of safety and reliability. We keep our eyes peeled for what is happening with payment providers and we can act fast should anything changes with the providers. We have high standards and we trust only the best ones!

NetEnt game won't start? NetEnt slots must have been out of order for a very short period. Also the affected area must have been very isolated.

BankID verification is brilliant. Fast, the most convenient and safe method for verifying your identity and residential address. BankID is valid fro all Swedish players. Finnish players have similar method, it's called TUPAS.

Most of the times account verifications are processed within a couple of hours. Should the verification take longer than 2 hours, it is good idea to confirm whether or not our team received the verification (documents or notification from BankID/TUPAS). Simply, go and chat or email our customer support.



Today, 22.3.2018, we will add three new slots to the game selection. Sweet Alchemy by Play'n GO, Hotline by NetEnt and Easter Island by Yggdrasil.



Good luck and have an amazing day!

I can confirm that both the deposit and withdrawalprocess was smooth. The bankID verification is so much better than sending bills, id´s etc. Like I said, there was a message that the verificationprocess could take 24-48 hours and I was under the impression that I would get an email when it was done. Well, the process went faster that 24 hours but no email came. After I put in the withdrawal the process time to reaching the bank account was very fast and good.

Yes, there are games that dont work and even games that don´t exist any longer. For NetEnt i noticed The Secrets of Horus and for Microgaming The Dark Knight. There will only be error messages when opening these.

All in all a good experience though so hopefullt this BBF will go smooth :)
 

CasinoJEFE

Official Rep for Casino Jefe
Joined
Nov 11, 2016
Location
Malta
Hey again,

Yep, the verification process is usually just a matter of a couple of hours.

We'll check out all the slots just to make sure that there isn't any broken links and will fix if we spot any. The Secrets of Horus is no longer available, that's correct. Thank you @legenden1 !!!

Cheers all!!!
 
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goatwack

Get dunked, big buns!
Joined
Aug 29, 2012
Location
Londonia
Sweet Jesus I would sacrifice a chicken for the option of only sending bank ID as opposed to dusting off the ol scanner and rooting around for scraps of documentation. Why can't it be like this everywhere! :mad:
 

Bongultd

Registered
Joined
Nov 7, 2017
Location
NL
Send a PM but no answer yet, they came online and post a reply in this topic but not on my PM.. Hope they help me out :)
 

CasinoJEFE

Official Rep for Casino Jefe
Joined
Nov 11, 2016
Location
Malta
BankID and TUPAS really makes things easier, indeed. We would like to see similar services for our players from other than Finland and Sweden. Really looking forward to.

And then fun stuff!! Check out CasinoJEFE's offer. Sweet Alchemy was launched yesterday and we have a Sweet Alchemy themed promotion going on (23.3).

Also NetEnt's latest release looks awesome! Or should I say hot ;)
 
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