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ATTN: Casino Rep Casino is treating certain gamers unfairly

Discussion in 'Online Casinos' started by dreamgirli27, Dec 6, 2011.

    Dec 6, 2011
  1. dreamgirli27

    dreamgirli27 Banned User - jturner128 in disguise PABnoaccred

    Occupation:
    teacher
    Location:
    Eastern, US
    Hello! I am in fear of retaliation from a certain casino that I have been gaming with simply because of my experience with them and posting my opinion on this casino. This particular casino has it's regulars (about 50 of them) that will say just about anything on behalf of the casino to protect the casino and possibly get perks out of it. I have had it with this casino however. After showing an RTP (return to player-where they factor in fuzzy math) of 77% in the last 30 days, I was disgusted. I begged and begged for a free chip because after all, I've been gaming with them for a bit now and this has been an exceptionally terrible "losing" streak. I even made a deposit again after shutting off deposits for a while (BAD mistake) and when I asked for a bonus on that deposit, I was told at first I would get a tiny fraction of it and then told in the SAME rep conversation that I couldn't get it. I was then shunned and treated like a bag of dirt. I've spent thousands and thousands of dollars with this unique casino (because of it's limited and one of a kind software) only to be treated like a no one. I even got banned from their "chat" logs because I commented about playing a BJ game where the dealer literally got 3 BJ's in a row. Others (the regulars in the casino) have made similar comments but have not been banned. I think I'm going to have to seek some type of regulatory board to review this casino and do whatever it takes to see that they stop treating players like this. I really wish I could tell you the name of this casino but the last time I tried to post something, I was basically threatened by the casino's wonderful manager. These "regular" players are lying about this casino! I hope no one else has this problem and I hope US players don't start having problems gaming after what I may have to see about doing with this casino. Please be careful fellow gamers. If a casino is too good to be true, it probably is and also if it is located in the UK, then it's probably tanking like the economy is right now (grabbing all it can while it can). Take care!

    :eek:
     
  2. Dec 6, 2011
  3. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Hmm, 3Dice??

    Only saying that because they are the only ones I know of within "in-house" chat and as you say "unique one of a kind software"

    If it isn't please accept my apologies.It seems like you have more of a problem with not being given a "free chip" as opposed to not getting a fair game, if so then 3dice are the cream of the crop when it comes to giving out bonuses along with free chips.
    I would say that you've just had your fair share of them in recent times is all.
     
  4. Dec 6, 2011
  5. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    You've made 4 post. All complaints and 3 of them directed at 3dice. I'm just curious do you have anything positive to say?

    And accusing others that disagree with you as shills is .......[​IMG]

    Although I did just request another withdrawal from 3dice this morning. Maybe you should continue to post your complaints. You actually might just be my good luck charm :eek2:.
     
    4 people like this.
  6. Dec 6, 2011
  7. dreamgirli27

    dreamgirli27 Banned User - jturner128 in disguise PABnoaccred

    Occupation:
    teacher
    Location:
    Eastern, US
    please

    Super for you to get a cash in. Don't insult me personally because you are in love with a certain casino. These posts are for opinions and I'm free to express mine. Yes there are regulars at online casinos and onling gaming isn't anything new to me. Also, as to "accusing others that disagree with you", what is that suppose to mean? My post wasn't directed at any particular person so I'm not sure what you're issue is but feel free to express your opinion, just not to personally and directly insult me! Also, if you don't like my posts, then don't read them!
     
  8. Dec 6, 2011
  9. dreamgirli27

    dreamgirli27 Banned User - jturner128 in disguise PABnoaccred

    Occupation:
    teacher
    Location:
    Eastern, US
    Bad gaming

    I would say that an RTP of 77% isn't good gaming from anyone's standards. I also haven't been getting tons of free chips either. Feel free to express your opinion as much as you'd like because unlike some, I don't judge people based on their opinions of what a casino has been like for them personally and I certainly don't retaliate because someone just doesn't like a casino. I have played on online casinos for at least 8 years and I play on several of them (as much as US players are allowed) so I know when I'm just not getting good gaming and a free chip for an RTP that low is not much to ask of a casino so my complaint is with both. Not to mention, the CS will not even talk with me about it after leaving emails and voicemails.
     
  10. Dec 6, 2011
  11. ksb11

    ksb11 Senior Member

    Occupation:
    Personal Trainer
    Location:
    Wait'n for a payout!
    Hmmm. I think we could all make a pretty logical guess about which casino you are talking about. However, I think it would be hard to prove anything crooked unless you have proof. What kind of "retaliation" are you afraid of exactly?
     
  12. Dec 6, 2011
  13. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    And you felt SO insulted and upset.....that you went back and played there some more. :rolleyes:

    I'm certain I just read where you were saying that "everyone is entitled to their opinion" and "people shouldn't be judged on opinions etc".

    I would call your statement above judgemental and inappropriate. Pot calling the kettle black, no?

    I've read so many of these posts before, and they usually go:

    Player has bad streak - asks for free chip - free chip is refused (usually due to already claiming a lot already) - player is incensed - player posts about how terrible the casino is and how they cheat blah blah - members explain that they're being unreasonable - player gets rude and nasty - etc etc etc ...... (Oh and then player usually goes back again to play the next day :D )

    Sorry, but rants like this really grate my gears, and I apologise to everyone as I'm trying to be good these days but I can't let this one go.
     
    1 person likes this.
  14. Dec 6, 2011
  15. Cleveland

    Cleveland Meister Member

    Occupation:
    Professional problem solver
    Location:
    Texas
    You did right this in your post above correct? :

    My grammar and spelling sucks but my reading comprehension rocks :rolleyes:
     
  16. Dec 6, 2011
  17. dreamgirli27

    dreamgirli27 Banned User - jturner128 in disguise PABnoaccred

    Occupation:
    teacher
    Location:
    Eastern, US
    Again, RTP is low

    I tried one more deposit and regret it. Also, an RTP of 77% isn't just something to laugh at. The gaming is terrible in my opinion and I'm done with the deposits. Also, the usual players in general would be an undefined set of people as far as this post goes and it is true that these players (I've talked to them myself) get perks for helping out other players with their deposit issues, etc. Anyway, grind away at your gears. I have an opinion just like you do but I make sure I'm not rude to other people on forum postings just because I disagree with what they have said. Nice going.....tone down on the agression though, it's unbecoming.
     
  18. Dec 6, 2011
  19. samoas

    samoas Senior Member

    Occupation:
    Office manager in fine dining
    Location:
    Philly born & raised 2 traffic lights away
    Dreamgirli,

    I find it insulting that you incinuated posters defend this casino for perks. I do not play at 3dice(assuming this is your gripe) but have on ocassion. I am not a fan of the format myself.

    I would like to know what retaliation you think the casino in question is possibly capable of. :confused:

    You are entitled to an opinion, however your post comes across as an attack on various players who have maybe had a good experience or just generally enjoy playing there.

    After spending thousands and thousands (as you claimed) and not winning or even cashing out, you should close your account and let your absence of play speak volumes. I have been there and done it many times in the past.
     
  20. Dec 6, 2011
  21. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    Location:
    Haverhill
    You don't know what RTP is. It's a theoretical percentage. Your observation of it over a limited sample is irrelevant. See the BLR tech example for how to go about demonstrating that a game is rigged. If you can't make a claim like that, then you are just a sore loser.
     
  22. Dec 6, 2011
  23. LHofsdal

    LHofsdal Ueber Meister MM

    Occupation:
    Retired
    Location:
    NY
    You are right, you do have the right to state your opinion, BUT, in all reality 3dice is also very transparent with the variance of all their slots. Coming from an experienced player such as yourself, having what you call a low RTP at this casino should be no surprise.

    Just the other night I was in chat with you and everything was just fine, you were chatting away playing in the screen hunt tourney, and there didn't seem to be a problem. If your upset about being on a losing streak, that is understandable, but just remember you can't win everytime you play. Hell I have been on a losing streak, but I don't hold it against 3dice. You have to take the good with the bad and move on.

    There really is no one to blame but yourself for making deposits. 3dice isn't begging you to make them, and no one is holding a gun to your head to make them. It is frustrating to lose, and lose and lose again, but that is what we all know to be gambling. I personally do not think they have "favorites" but yes do they have 'regulars", and there is nothing wrong with that. The CSR's will get to know these people because they are regulars, and are in the chat quite often, that is what makes the casino stand out from the rest.

    By all means, come in here and post how pissed off you are that your on a losing streak, hell we have all done it at one time or another, but honestly, coming in here and posting how you feel like they treat players differently is going overboard. I don't chat much but when I do go into the chat room I do not feel like they treat me any different then the "regulars", they are always polite and friendly towards me. I have even complained in chat that I am sick of getting 3 wilds in Happy Valley and getting 28 cents as a payout, the CSR just laughed and told me not to spend it all in one place. Then we all laughed.

    I am sorry your on such a bad losing streak, nothing anyone of us can do about it, but if you really feel this way about 3dice, either take a break or close your account. At this point, with such "sour feelings" towards 3dice maybe it is time to part ways. No one can make that decision for you, that is one you have to make for yourself.

    Just my 2 cents.
    LH
     
    1 person likes this.
  24. Dec 6, 2011
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    @ dreamgirli27

    Hiya. Just to chime in a bit here. It seems like you are having real issues with gambling online. I've just gone through all of your posts here in the forum, and I don't see a happy girl.

    Online gambling is "entertainment" you are actually supposed to be enjoying yourself. We're supposed to be having fun. If you're not having fun, you need to back up a few paces, take a few thoughtful breaths, and regroup.

    How about taking a break? It doesn't seem like your cup o' tea.
     
    4 people like this.
  26. Dec 6, 2011
  27. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    You can post your experience as you like but there seems little substance in your post if I may say so. Yes, its likely to be 3 Dice and they do have a lot of followers and rightly so. You stated that you were treated badly but didnt share with us the contents of the chat. You are banned from the chat and you are saying its because you commented on a BJ game. When Enzo of 3Dice posted actively in this forum several years ago he wasnt that tolerant of adverse comments about the casino but things have now changed and their customer service is second to none (ok maybe to 32 RED but that's not a problem. You say something about being threatened by the casino manager but from your post it seems the reverse is true and you are the one making threats. Show some evidence to substantiate your claims otherwise no one will buy it.

    PS. Dont you accuse me of trying to get perks from this casino. I havent played there for ages and they didnt give me a free birthday chip which I feel is right given I havent deposited in a long time. Personally, I dont like this software but that's just me.
     
  28. Dec 6, 2011
  29. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    dreamgirli27, since your last post was a bitchfeast about 3Dice, it's highly likely this one is too.

    Fear of retaliation? :confused: Come on now, that one had me laughing my ass off. Threatened by Enzo? :lolup::lolup: Also I find it insulting to members here they you are implying that people are paid off to say good things. You are calling other people liars, and in my opinion that is about as rude as it gets.

    Also I don't believe you were treated rudely by CS. I would bet if we knew the real story that you are the one who got rude with them and they told you they weren't going to allow it. If your posts here are any indication of what you've dished out to them, calling them liars, ect. then no wonder they banned you. Everyone knows they have the BEST CS for US players and I just don't believe they would be rude.

    I think you are just a sore loser and venting, but hey you could have done that without being rude and insulting to the other members here and at 3Dice.
     
    3 people like this.
  30. Dec 6, 2011
  31. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Hey,pull up!!

    I wasn't having a go at you Dreamgirl I was just stating that maybe you've asked for to many bonuses or something and that's why they didn't give you one now,although it does seem it could have also been down to your negativity about them. I mean honestly if you where saying negative things about them and then ask for a bonus I can see why they wouldn't comp you anything.

    What Bryan stated above is pretty spot on I think, you may just need to take a break or change casino's altogether.
     
  32. Dec 6, 2011
  33. becksfun

    becksfun Full Member

    Occupation:
    military mom
    Location:
    USA
    Wow! Oddly enough I think I just saw you playing a tourney there a few minutes ago! I think 3dice is awesome and very considerate to their players. I have never had an issue with free chips. I think they are very fair in this department. If you have deposited as much as you say, I can't believe you would have any problems getting a free chip now and then. At least that has been my experience. As far as customer service goes I think they are one of the best out there. I've never been treated rudely and they have always bent over backboard to make their players feel appreciated. Seems there must be more to that story. I am a regular player though not what you would call a "regular" chatter. I do feel it can be a bit cliquey (?) at times but my experience in general with the things that really matter at 3dice has been awesome. Can't help but wonder why you continue to play somewhere if you feel so poorly about them.
     
  34. Dec 6, 2011
  35. 3Dice

    3Dice I-Gaming Industry Representative

    Occupation:
    -
    Location:
    -
    Hi Dreamgirl,

    Since you mention no casino name - I have no idea who you are talking about. One thing is certain
    tho if you have been threatened by this casino's manager - then you urgently need to either simply
    post the pm in question - or pitch a bitch to get that resolved. Such behavior would be totally
    unacceptable.

    Furthermore, a lifetime RTP of 77% - if you've played enough rounds - would definitely be really low,
    although for the typical number of spins in one month it is well within expectations on any platform/casino.
    For example, say that 2 months ago you had an RTP of 110% - then things would level out. Perhaps
    you should post your lifetime RTP - or the RTP of say the past 3 months to give the readers here a
    better view and substantiate your claims.

    Some of the better casinos out there allow their users to setup deposit limits (for example in my
    casino, you'll find that in the cashier under 'responsible gambling') - I always advice _every_
    player to set that up - it just avoids overspending when you're in the zone and will make sure
    that you never deposit funds that when lost would leave you feeling angry and upset.

    In closing, please make sure you keep having fun when you play - never spend what would
    get you upset when you lost it - and I hope you have stellar luck waiting for you.

    Kindest regards,

    Enzo
     
    13 people like this.
  36. Dec 6, 2011
  37. bb28

    bb28 Meister Member

    Occupation:
    Customer Service
    Location:
    US
    I noticed she has been playing some tourneys too which I thought was strange after her last bitchfest.
     
    1 person likes this.
  38. Dec 6, 2011
  39. same_old

    same_old Dormant account PABaccred webmeister

    Occupation:
    12th man
    Location:
    Australia
    Do you practice yoga or something Enzo? always in the zone my good man!!
     

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