Casino Heroes now welcomes UK players

[dunover]

Couple of problems - never got the phone verification text so had to go on LC to get account approved.
Then aside from Book Of Dead NO Play'n Go games would appear, pink bar 'game unavailable' when trying to open Gemix, Moon Princess etc.
So wasted my time losing D+B on shite games I didn't want to play.

 

[Jd666]

Couple of problems - never got the phone verification text so had to go on LC to get account approved.
Then aside from Book Of Dead NO Play'n Go games would appear, pink bar 'game unavailable' when trying to open Gemix, Moon Princess etc.
So wasted my time losing D+B on shite games I didn't want to play.

Same, no text.
So will probably get half dozen through at 2am.
Wouldnt let me use my email but sorted that out through support.
Quadrupled the free fiver on Hugo2 on 10p spins of all things lol.

 

[dunover]

Hugo 2 wouldn't open for me, I tried that one too.

 

[colinsunderland]

Couple of problems - never got the phone verification text so had to go on LC to get account approved.
Then aside from Book Of Dead NO Play'n Go games would appear, pink bar 'game unavailable' when trying to open Gemix, Moon Princess etc.
So wasted my time losing D+B on shite games I didn't want to play.

Considering the RTP settings are the lower ones I would avoid play n go on there anyway

 

[Casinomeister]

I hope that the casino is able to warn UK players that before playing they will need to turn on their computers. Also, if they breathe in - they need to ensure there is plenty of oxygen to go around and not to forget to exhale.

Also, to partake in the casino they need to read the alphabet. If they are playing via mobile, they should not do this while walking across the street or near train tracks. Don't play in the bath tub. Blue light from computer screens is known to cause retinal damage, and don't drink and drive.

 

[dunover]

I hope that the casino is able to warn UK players that before playing they will need to turn on their computers. Also, if they breathe in - they need to ensure there is plenty of oxygen to go around and not to forget to exhale.

Also, to partake in the casino they need to read the alphabet. If they are playing via mobile, they should not do this while walking across the street or near train tracks. Don't play in the bath tub. Blue light from computer screens is known to cause retinal damage, and don't drink and drive.

You forgot the obligatory Helpline - "If you've been affected by any of the issues in this article or programme call 0800-xxx-xxxx"

 

[brianmon]

I hope that the casino is able to warn UK players that before playing they will need to turn on their computers. Also, if they breathe in - they need to ensure there is plenty of oxygen to go around and not to forget to exhale.

Also, to partake in the casino they need to read the alphabet. If they are playing via mobile, they should not do this while walking across the street or near train tracks. Don't play in the bath tub. Blue light from computer screens is known to cause retinal damage, and don't drink and drive.

It would be nice for a casino to make sure everything is working, BEFORE posting on here, inviting people to sign up, and deposit their money.
It's an established site, which has just got a new license. everything should be working.

You can't be expected to go through all the games, you think you might want to play, to see if they're actually working, before you deposit.

And the reason I was expecting MGS games to be there, was that up until a matter of weeks ago. I'd always been able to play at Casino Heros, as a UK player, so knew they had MGS games.

There are plenty of threads in the forum, pointing out, certain casino's which don't have a UKGC license. but still, 'illegally' allow UK players to play.
Casino Heroes NEVER stopped UK players from playing, after the UKGC licenses came into force back in 2015, or whenever it was

 

[slot_zombie]

Where are the MGS games?

Oh and a warning to Play'n'Go fans...

The RTP is set at the secondary 94.xx%, rather than the 96.xx% which the majority of casinos use. Obviously the 3-4% house edge isn't enough.

Great spot, Sir. Is there any point in discussing this casino any further?

 

[Gaz237]

Great spot, Sir. Is there any point in discussing this casino any further?

Even after the few niggles players have been having with this company.

I was about to sign up until I saw % had been turned down.

 

[CasinoHeroesRep]

Those games such as JATBS, don't appear in the list of slots, when logged out.
They do appear in the list as available when logged in. But they DO NOT load, they just give the error message.

Thanks for your comment here, we are not allowed to show Jack and the Beanstalk logged out due to its "childish" graphics so this is the reason why it is not seen then. Logged in the game works just fine here, tried it a minute ago. Can you perhaps send a sceenshot to support@casinoheroes.com and we can see why it is not working for you?

Regards Casino Heroes

 

[CasinoHeroesRep]

As for Playngo games, please let the page load for a minute or two, Playngo are having some problems with load times at the moment.

Regards Casino Heroes

 

[brianmon]

Thanks for your comment here, we are not allowed to show Jack and the Beanstalk logged out due to its "childish" graphics so this is the reason why it is not seen then. Logged in the game works just fine here, tried it a minute ago. Can you perhaps send a sceenshot to support@casinoheroes.com and we can see why it is not working for you?

Regards Casino Heroes

yes, they're working now. but they weren't working last night, or a few hours ago when I tried them again. So whatever has been changed, has worked.
Not that it's any use to me now

 

[shapesy]

just signed up and was looking forward to playing DOA but it wouldnt load, only played with the free £5 for signing up, so wont deposit until they have ironed out the problems

 

[dunover]

As for 94.50% compared to 96.50% for example, do the math. If you're taking a bonus with merely 20xD+B or 40xB wagering and playing slots of 94.5% you're far more likely to convert it than by having them at 96.5% and a wagering say of 35x D+B. It's all swings and roundabouts, although admittedly as I'm usually a cash player I'd look elsewhere to specifically play the PnG games knowing that. It's quite unusual for UK-facing sites to offer less than the factory default RTP though, they normally keep that sort of thing to the Danes or Germans lol...

 

[aceking123]

Hi again ) you must be liking me, colin & brian by now )

Ok feedback time )

ok i made a deposit no problems there, as i would of thought )

Didnt get any lag good sign

Bad points your system has a fair amount of bugs in it , firstly the game timer of me playing telling me ive played 16 mins, 40, mins 20mins & so fourth & on & on & on , came up that many times i wanted to punch it !

Screen goes blue almost like im copying the whole page ???

Challenge fights although i did loads of them , i really do not see the point to have them all wiped out by making a withdrawal , i made a withdrawal purely to get away from the site & report some of my findings , i did get a sms message with the code & stuff , id docs was done but had taken most of the day.

Had to log out several times due to sticking page going round & round & round.

Could not see at any point what wagering i had done ( checked many times doesnt work ) it was still at the same as i started £4000 although clearly i had been playing loads.

although i did see some MG games on page again ( already pointed out ) they dont work.

Home page link is still not filled in properly for uk links i had to use the middle one & not the one for uk , so this needs looking at.

Hope your withdrawals are fast because im waiting on mine )

Overall lots & lots of teething problems which need to be looked at , other than this its not a bad set up , you need to look at this wiping out of rewards though , seems other casinos example ( Rizk) you can build these up & if you get a withdrawal it does not affect it.

Hope it helps

 

[lockinlove]

Hi guys,

My name is Sami and I'm the Senior Affiliate Manager here at Hero Gaming.

We are very excited to have launched our innovative casino Old / Expired Link for the UK players. UK players - Old / Expired Link

At the moment we offer all new UK players £5 for free on Sign up. So feel free to register your account and try our casino without a deposit needed. Here are our Old / Expired Link and Old / Expired Link as well.

Our welcome deposit bonus is of 100% up to £100 or up to 300 free spins depending on your deposit amount.

We also give €5 free to players from Sweden, Finland and Norway on sign up. Old / Expired Link


Would be very interesting to hear your feedback, good and/or bad so feel free to get back to me here when you have tried our casino.

Talk soon again!

Hello

Would you guys be able to get CAD as a currency? By not having this you basically exclude the Canadian market because no one wants to play on a site who doesnt offer their currency.

Oh and I wont be touching playngo slots here since you have the rtp set so low

Thanks!

 

[Jono777]

Well when I spotted this thread I kind of got excited as I am currently seeking new places to play....

After reading it through, the excitement kind of dwindled

Once all the bugs are sorted and the MGS, Netent and PnG games are all working I'll be along to deposit and give it a try.

Meanwhile, a couple of questions please (mostly to save me trawling thru all the T&C's)....

1) Is DoA playable with the SUB
2) Are Skrill deposits acceptable when taking the SUB

Many thanks

Jon

 

[brianmon]

As for 94.50% compared to 96.50% for example, do the math. If you're taking a bonus with merely 20xD+B or 40xB wagering and playing slots of 94.5% you're far more likely to convert it than by having them at 96.5% and a wagering say of 35x D+B. It's all swings and roundabouts, although admittedly as I'm usually a cash player I'd look elsewhere to specifically play the PnG games knowing that. It's quite unusual for UK-facing sites to offer less than the factory default RTP though, they normally keep that sort of thing to the Danes or Germans lol...

But in this case the 40xB only kicks in, once you've used your cash.

On a £50 deposit +£50 bonus at 35x D+B that would be £3500 wagering but on a starting balance of £100 35x balance @96.5%
On a £50 deposit +£50 bonus at 40x B that would be £2000 wagering but on a starting balance of only £50 40x balance @94.5%

And other UK sites with the lower settings include ALL Global Aspire sites, it's not as unusual as it used to be

 

[brianmon]

Well when I spotted this thread I kind of got excited as I am currently seeking new places to play....

After reading it through, the excitement kind of dwindled

Once all the bugs are sorted and the MGS, Netent and PnG games are all working I'll be along to deposit and give it a try.

Meanwhile, a couple of questions please (mostly to save me trawling thru all the T&C's)....

1) Is DoA playable with the SUB
2) Are Skrill deposits acceptable when taking the SUB

Many thanks

Jon

1) NO
2) It doesn't say you can't

 

[Nicola]

When you go to cash-out winnings it says you will lose all the free spins and achievements your have collected so far

I had over 300 free spins, many of which MEGA or KING spins worth £2.50 or £5 each and I lost them all because I made a cashout. Seriously?

 

[Jono777]

See and read enough already, sadly.

May have the odd small cash only deposit for nostalgic reasons but that'll probably be it.

 

[nutnut]

I hope that the casino is able to warn UK players that before playing they will need to turn on their computers. Also, if they breathe in - they need to ensure there is plenty of oxygen to go around and not to forget to exhale.

Also, to partake in the casino they need to read the alphabet. If they are playing via mobile, they should not do this while walking across the street or near train tracks. Don't play in the bath tub. Blue light from computer screens is known to cause retinal damage, and don't drink and drive.

Realise you're the Admin and can do and say as you like. But your post is embarrassing and childish at best, several casinos doing the BFF seem to have just been chucked in without any sort of check or feedback. Yet when people do provide feedback which isn't positive you post sarcastic content?

Some of the issues about games not working is very important to players, so I for one am glad it was posted and the criticism is fair that has been given. When I did try and sign up it said I had a account already, given I'm in the UK does that mean they have been letting me player without a UK license? Is this not a important issue for you?

Or simply a case of firing off micky mouse sites to get accredited as more and more large sites begin to ignore making a effort on here. Thats my opinion, not that it means anything.

 

[dunover]

Realise you're the Admin and can do and say as you like. But your post is embarrassing and childish at best, several casinos doing the BFF seem to have just been chucked in without any sort of check or feedback. Yet when people do provide feedback which isn't positive you post sarcastic content?

Some of the issues about games not working is very important to players, so I for one am glad it was posted and the criticism is fair that has been given. When I did try and sign up it said I had a account already, given I'm in the UK does that mean they have been letting me player without a UK license? Is this not a important issue for you?

Or simply a case of firing off micky mouse sites to get accredited as more and more large sites begin to ignore making a effort on here. Thats my opinion, not that it means anything.

I think he's getting at the situation casinos face when pandering to the whims of the UKGC when it comes to us lot in the good ol' yookay, i.e. the petty nannying. Not the UK posters!

As for BBF, that's the idea! - they get chucked in hence the 'FIRE' part of the baptism, meaning that if there's anything untoward about them or they do a shit job or pull any fast ones, they'll be hung out to dry by us lot - publicly. Bear in mind also the admin know hundreds of people in the industry and if there were any proven or known wankers behind the casino, it wouldn't get to BBF stage to start with.

Your last bit infers that due to the big bookies going AWOL that the standards have dropped and any old lot can now apply for BBF - that isn't, and never will be true. If only 30 casinos met the CM benchmark, then there would only ever be 30 CM accredited casinos, simple as.

I've been here years, right back when Sky Vegas and Ladyboys, Boyle, Hills etc. were all on here accredited and let me tell you back in those days NOBODY not even the hitherto hallowed 32red got close to the 9.8 scores that VS, Rizk and Trada have, all of whom have gotten that score by listening to the experiences of the members here taking on board their observations and opinions. That is why you have faster cash-outs, clearer bonus terms and locked withdrawals and finally the incredible 'bonus-proofing' VS built into all their slots to prevent bonus disputes.

So, in conclusion, I'd say the standards here are actually better than before, and there have been sites who tried to become accredited and were booted, like Tropica and iNetBet........

Heroes aren't a 'Micky Mouse' site, but they left the UK market back in April 2015 or 16 (whichever) when the UK License became obligatory. So did Slotsmillion and Lucky Dino which were (and are) also decent casinos. They've taken a breather and decided later that the extra effort is worthwhile for our market and returned by going through the licensing process. They're a good lot and will get it right shortly, and our feedback is essential to them in this process.

If you really want to see a site that puts quantity ahead of quality and will take income from any old shite with little discrimination, then go see A*k G*mblers.....

 

[colinsunderland]

I think he's getting at the situation casinos face when pandering to the whims of the UKGC when it comes to us lot in the good ol' yookay. i.e. the petty nannying. Not the UK posters!

As for BBF, that's the idea! - they get chucked in hence the 'FIRE' part of the baptism, meaning that if there's anything untoward about them or they do a shit job or pull any fast ones, they'll be hung out to dry by us lot - publicly. Bear in mind also the admin know hundreds of people in the industry and if there were any proven or known wankers behind the casino, it wouldn't get to BBF stage to start with.

Your last bit infers that due to the big bookies going AWOL that the standards have dropped and any old lot can now apply for BBF - that isn't, and never will be true. If only 30 casinos met the CM benchmark, then there would only ever be 30 CM accredited casinos, simple as.

I've been here years, right back when Sky Vegas and Ladyboys, Boyle, Hills etc. were all on here accredited and let me tell you back in those days NOBODY not even the hitherto hallowed 32red got close to the 9.8 scores that VS, Rizk and Trada have, all of whom have gotten that score by listening to the experiences of the members here taking on board their observations and opinions. That is why you have faster cash-outs, clearer bonus terms and locked withdrawals and finally the incredible 'bonus-proofing' VS built into all their slots to prevent bonus disputes.

So, in conclusion, I'd say the standards here are actually better than before, and there have been sites who tried to become accredited and were booted, like Tropica and iNetBet........

I agree with that, but must admit I read Bryan's post the same way as nutnut, as having a go at the UK players who were complaining. I can also see it could be read the way you say

 

[CasinoHeroesRep]

Hey all, the Microgaming games are verified and working. Please make sure you are playing from a UK IP (if Uk player of course) and some games require that you activate Flash, such as Thunderstruck. Good luck!

Regards Casino Heroes