Casino Heroes now welcomes UK players

CasinoHeroesRep

Official Rep for Heroes Casino
Joined
Nov 13, 2015
Location
Malta
Hi guys,

My name is Sami and I'm the Senior Affiliate Manager here at Hero Gaming.

We are very excited to have launched our innovative casino Old / Expired Link for the UK players. UK players - Old / Expired Link

At the moment we offer all new UK players £5 for free on Sign up. So feel free to register your account and try our casino without a deposit needed. Here are our Old / Expired Link and Old / Expired Link as well.

Our welcome deposit bonus is of 100% up to £100 or up to 300 free spins depending on your deposit amount.

We also give €5 free to players from Sweden, Finland and Norway on sign up. Old / Expired Link


Would be very interesting to hear your feedback, good and/or bad so feel free to get back to me here when you have tried our casino.

Talk soon again! :)
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
Been playing here a few weeks and documents were verified within 2 hours on a weekend and withdrawal went through and in the bank within 5 hours via Trustly. Very impressive :)

Also, as some peeps have mentioned on my recent screenies, they have the OLD version of Dead or Alive :D :D
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Been playing here a few weeks and documents were verified within 2 hours on a weekend and withdrawal went through and in the bank within 5 hours via Trustly. Very impressive :)

Also, as some peeps have mentioned on my recent screenies, they have the OLD version of Dead or Alive :D :D

The very same OLD version of DOA which I won my infamous +10,000x win on.

https://www.casinomeister.com/casino-awards/year-2016/the-most-awesome-screenshot-doa-casinoheroes/

I assume I'll have to open a new account ?
My previous account details don't seem to work now
 
Last edited:

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle

CasinoHeroesRep

Official Rep for Heroes Casino
Joined
Nov 13, 2015
Location
Malta
Hi guys,

Regarding UK players that have an old account and now need to register a new one with Old / Expired Link. There is a possibility to use your old email address again. Just contact our live chat and they will sort that out for you. If its not an issue, it will be faster to use a new email though.

And thanks for the positive feedback so far! :)
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Hi so the first problem has been shown , joined today sent in id docs speaking with cs as we speak, only need so send in on withdrawal , so im trying to get approved before any withdrawals, this way i know im not going to run into problems ,but it seems that you guys do not approve anything or send out any e mails to state the account has been approved, this is something you need to look at , you have a player who is sending in ID docs before any payments are made , surely you can have the account verified before any payments are made & let the customer know there account has been verified by e mail ??????
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Hi guys,

Regarding UK players that have an old account and now need to register a new one with Old / Expired Link. There is a possibility to use your old email address again. Just contact our live chat and they will sort that out for you. If its not an issue, it will be faster to use a new email though.

And thanks for the positive feedback so far! :)
Hello Sami. I suggest that you relay this information to your live chat representatives because last night I was told that there was no way of using my old/usual email address in order to resign up. I had to use a never used email address in order to do so which means I will never get to read of any email messages from Casinoheroes due to never logging in to the new email address. You will lose custom if they continue to give out this information.
 

slot_zombie

Senior Member
Joined
Jul 25, 2014
Location
UK
I haven't signed up (yet...) but looking at the site, the rewards system seems unnecessarily convoluted. Who wants to fight a boss? Keep it simple....
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Where are the MGS games?

They were there before this relaunch. The Microgaming logo is on the homepage, and several titles are mentioned in the welcome bonus T&C.
So I didn't think to double check, before depositing.


Even, of the games which are listed, some won't load and just give this error

ScreenHunter_272 Jan. 04 11.59.jpg

Including NetEnt's 'Jack and the Beanstalk' and 'Piggy Riches', and Quickspin's 'Goldielocks' and Yggdrasil's 'Jungle Books'. Yet others from those suppliers do work ok.


Some of the freespins awarded from the fights don't credit. Playson's 'Dracula's Family' was one, and Yggdrasil's 'Seasons' another


Oh and a warning to Play'n'Go fans...

The RTP is set at the secondary 94.xx%, rather than the 96.xx% which the majority of casinos use. Obviously the 3-4% house edge isn't enough.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Where are the MGS games?

They were there before this relaunch. The Microgaming logo is on the homepage, and several titles are mentioned in the welcome bonus T&C.
So I didn't think to double check, before depositing.


Even, of the games which are listed, some won't load and just give this error

View attachment 86336

Including NetEnt's 'Jack and the Beanstalk' and 'Piggy Riches', and Quickspin's 'Goldielocks' and Yggdrasil's 'Jungle Books'. Yet others from those suppliers do work ok.


Some of the freespins awarded from the fights don't credit. Playson's 'Dracula's Family' was one, and Yggdrasil's 'Seasons' another


Oh and a warning to Play'n'Go fans...

The RTP is set at the secondary 94.xx%, rather than the 96.xx% which the majority of casinos use. Obviously the 3-4% house edge isn't enough.

i didnt get that far but thanks for pointing out, i hit a hurdle straight away with docs , but thanks to you i shant bother making a deposit for now )
 

RichyJ75

Has been a very naughty boy ...
PABnonaccred
Joined
Apr 3, 2015
Location
Kent
Where are the MGS games?

Including NetEnt's 'Jack and the Beanstalk' and 'Piggy Riches', and Quickspin's 'Goldielocks' and Yggdrasil's 'Jungle Books'. Yet others from those suppliers do work ok.


Some of the freespins awarded from the fights don't credit. Playson's 'Dracula's Family' was one, and Yggdrasil's 'Seasons' another


Oh and a warning to Play'n'Go fans...

The RTP is set at the secondary 94.xx%, rather than the 96.xx% which the majority of casinos use. Obviously the 3-4% house edge isn't enough.


Yep, I had the same issues, games not playing and 'free spins' simply disappearing or not being credited if the game did load up.
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
I haven't signed up (yet...) but looking at the site, the rewards system seems unnecessarily convoluted. Who wants to fight a boss? Keep it simple....
It can be very annoying. Because, in order to maximise your 'earning' ability. Once you've filled the progress bar, you have to interrupt what your playing, and do the fight.
You can't just keep playing and have the fights stack up, to play, when convenient.

I shouldn't worry about it too much. The few freespins you might 'earn' from a deposit, are deleted if you make a withdrawal anyway.
Even though you've supposedly earned them from wagering.
 

CasinoHeroesRep

Official Rep for Heroes Casino
Joined
Nov 13, 2015
Location
Malta
Hi so the first problem has been shown , joined today sent in id docs speaking with cs as we speak, only need so send in on withdrawal , so im trying to get approved before any withdrawals, this way i know im not going to run into problems ,but it seems that you guys do not approve anything or send out any e mails to state the account has been approved, this is something you need to look at , you have a player who is sending in ID docs before any payments are made , surely you can have the account verified before any payments are made & let the customer know there account has been verified by e mail ??????

Hi aceking123, we do not actively request documents from users upon registration, only if automatic first deposit verification fails or when 2K deposits/withdrawals total has been reached. But if a customer wants to send in documents prior to this, we will of course accept that and inform our customers accordingly when documents and account is verified. We would need to look in to your case separately if something has gone wrong in your case. Appreciate the feedback of course!
 

CasinoHeroesRep

Official Rep for Heroes Casino
Joined
Nov 13, 2015
Location
Malta
Hello Sami. I suggest that you relay this information to your live chat representatives because last night I was told that there was no way of using my old/usual email address in order to resign up. I had to use a never used email address in order to do so which means I will never get to read of any email messages from Casinoheroes due to never logging in to the new email address. You will lose custom if they continue to give out this information.

Hi Geordiecolin, excellent feedback and all our customer support team is aware of this now. Thank you!
 

Jd666

Riff Raff
CAG
mm4
Joined
Apr 9, 2012
Location
Republic Of West Yorkshire
@CasinoHeroesRep

My account was open all the time you didnt have a UK license, and I was able to deposit and withdraw (had to be debit card)
It was still open in December as I checked if you had a Calendar promotion.

Does this mean now this account will be closed and I would have to make up a new one?

Cheers
 

CasinoHeroesRep

Official Rep for Heroes Casino
Joined
Nov 13, 2015
Location
Malta
Where are the MGS games?

They were there before this relaunch. The Microgaming logo is on the homepage, and several titles are mentioned in the welcome bonus T&C.
So I didn't think to double check, before depositing.


Even, of the games which are listed, some won't load and just give this error

View attachment 86336

Including NetEnt's 'Jack and the Beanstalk' and 'Piggy Riches', and Quickspin's 'Goldielocks' and Yggdrasil's 'Jungle Books'. Yet others from those suppliers do work ok.


Some of the freespins awarded from the fights don't credit. Playson's 'Dracula's Family' was one, and Yggdrasil's 'Seasons' another


Oh and a warning to Play'n'Go fans...

The RTP is set at the secondary 94.xx%, rather than the 96.xx% which the majority of casinos use. Obviously the 3-4% house edge isn't enough.


Hi Brianmom,

Thanks for the feedback!

We have a few bugs at the moment that we are working on and that will be solved soon. These include the mentioned missing Microgaming games, and some other games that are not available in logged out mode but should be available when logged in as Jack and the Beanstalk and a few more.

We also note the feedback regarding the free spins and are working to have all this sorted asap to give you a complete player experience.
 

CasinoHeroesRep

Official Rep for Heroes Casino
Joined
Nov 13, 2015
Location
Malta
@CasinoHeroesRep

My account was open all the time you didnt have a UK license, and I was able to deposit and withdraw (had to be debit card)
It was still open in December as I checked if you had a Calendar promotion.

Does this mean now this account will be closed and I would have to make up a new one?

Cheers


Hi JdRocks,

In this case I would suggest that you contact our support team and ask for their advice on how to proceed.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Hi thanks for replying , sadly my docs was sent in this morning & ive still yet to receive from accounts a approved e mail stating this, (
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
i have already spoken with live chat this morning John your CS rep said he would pass them onto payments.security , i did get a e mail from him , to say he sent them over , but as for being approved this has not been sorted as of yet.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
I sent docs in and got approved within 24 hours but didn’t get an initial acknowledgement. But decent turnaround...

Was there a lag on the site yesterday? I used safari and chrome and found the site a bit non responsive?
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Hi Brianmom,

Thanks for the feedback!

We have a few bugs at the moment that we are working on and that will be solved soon. These include the mentioned missing Microgaming games, and some other games that are not available in logged out mode but should be available when logged in as Jack and the Beanstalk and a few more.

We also note the feedback regarding the free spins and are working to have all this sorted asap to give you a complete player experience.

Those games such as JATBS, don't appear in the list of slots, when logged out.
They do appear in the list as available when logged in. But they DO NOT load, they just give the error message.


If you've got bugs like this, and a HUGE bug like all the MGS games missing. Why are you making such a big thing here about now accepting UK players ?

You might now be able to legitimately allow UK players to play. But your site isn't ready for it. So save the big announcements until the bugs are sorted and it is ready.

I'm sick of using MY money to beta test new sites. If I sign up to a site, I expect everything to be working
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
yep just had that Colin , but a update had a confirmation to approve account & docs , so im good to go now )
 
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