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casino grand bay

Discussion in 'Casino Complaints - Non-Bonus Issues' started by bigphilly31, Jan 11, 2008.

    Jan 11, 2008
  1. bigphilly31

    bigphilly31 Dormant account

    Occupation:
    construction
    Location:
    u.s.a. Alabama
    hi everyone,was just wondering if anyone has had any problems collecting winnings from them.I've had a cashout pending for over a month now.Evrytime I talk to their live help,all I get is a run around.So any info you can supply would be helpful thanks!
     
  2. Jan 11, 2008
  3. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    They are generally pretty good. Were you a first timer...waiting on docs maybe? One word of caution - their new "Pit Boss" promotion encourages players to reverse their withdrawals. Out of order IMO - so don't do it :cool:
     
  4. Jan 11, 2008
  5. bigphilly31

    bigphilly31 Dormant account

    Occupation:
    construction
    Location:
    u.s.a. Alabama
    ya it was my first time withdrawing,I submitted all the info they asked for .then I got email stating it was paid on 12/12/07.
     
  6. Jan 11, 2008
  7. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    One withdrawal I had in August was by check and it took 3 1/2 weeks...then I started using QT and it took maybe 24 hours from requesting the withdrawal, having them flush it and process it.
     
  8. Jan 11, 2008
  9. SlotsWizard

    SlotsWizard Dormant account

    Occupation:
    I currently work for the Wizard of Odds
    Location:
    North of Antarctica
    Somehow, this casino is approved by eCOGRA. You may get some satisfaction by filling out the player dispute form at You must register/login in order to see the link.
     
  10. Jan 11, 2008
  11. bigphilly31

    bigphilly31 Dormant account

    Occupation:
    construction
    Location:
    u.s.a. Alabama
    ya I dont want to put a dispute in,I was askin about if anyone had problems,I dont want to dispute in case they are really working on it,but thanks for the info
     
  12. Jan 11, 2008
  13. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Just call them bigphilly31, they are good folks over there. I've been playing with them for probably about five or more years now and have never had a problem. Last weekend I cashed out a couple thousand and it was automatically flushed from my account in approx. six hours and in my QT account the next day and then in my bank account three days later.

    Purty damn amazing considering I am here in the good ole USA. Like I said, they have always been really professional with my account and I don't have anything but great stuff to say about The Grand Prive group...:thumbsup:

    How were you asking to be paid anyway...check ? other ? just curious...
     
  14. Jan 11, 2008
  15. sdaddy

    sdaddy Meister Member

    Occupation:
    Retired
    Location:
    Arizona
    Well, they jerked me around on a withdrawal once, perhaps because it was a fairly large amount and they were stalling for time. First off, they never told me for several days that it was being held up because the finance dept. needed more ID docs. (They said an email was sent out, but I never got anything.) After I had to bug them about what they needed, I was told that I would have to send a copy of my Social Security Card. I told them no way, because of the potential for that to be used in identity theft, and that there had to be something else I could give them. When they refused to budge, that's when I contacted eCOGRA, who sided with me and told the casino to ask for another form of ID.

    If I were in your shoes, I would probably be filing a dispute with eCOGRA by now.
     
  16. Jan 11, 2008
  17. bigphilly31

    bigphilly31 Dormant account

    Occupation:
    construction
    Location:
    u.s.a. Alabama
    ya my withdraw was a check I withdrew it ,then next day got email stating to send copy of dl,front and back of credit card and phone or utilitie bill.did that got email next day saying check was sent should expect funds 14-21 days that was 12/12/07.contacted their live chat on tuesay they said if I didnt recieve it today to contact them.Well didnt get today so contacted them again,they told me to wait until this tuesday..Its not a large amount $500,but I dont understand why it would take 14-21 days to send.now almost a month and still nothing
     
  18. Jan 14, 2008
  19. bigphilly31

    bigphilly31 Dormant account

    Occupation:
    construction
    Location:
    u.s.a. Alabama
    well... still no check from them! called them today,they tell me they can put stop payment on check,takes 3-5 days for the stop payment to go,then whatever method I chose for payment that time also.so if get another check issued Im looking at another 30 days... Really dont want to give bank info,they say ACH is 2-5 business days,anyone from the states play here and give them banking info??
     
  20. Jan 15, 2008
  21. sdaddy

    sdaddy Meister Member

    Occupation:
    Retired
    Location:
    Arizona
    Although earlier I had said you should file a complaint with Ecogra, now that you say you have been waiting on a check payment, it's possible that the delays have not been the casino's fault. Unfortunately, withdrawal by check is the least reliable of all the methods for US players at MG casinos.

    Withdrawal by ACH should be a lot faster, so you should probably consider changing to it at this point. I've given my banking information many times to MG casinos, and I don't think you should have any concerns about that.
     
  22. Jan 20, 2008
  23. bigphilly31

    bigphilly31 Dormant account

    Occupation:
    construction
    Location:
    u.s.a. Alabama
    Well I contacted grand bay on friday ,told them still havent got the check,I was told to email this information to them at which time they would stop payment on check.got email yesterday morning letting me know they recevied email from me and put stop payment on it,When I spoke to one of the live chat persons on tuesday I requested that I have a quick tender account opened,which they have to submit your information to open an account for you.as of this morning still havent got nothing about a QT account.so still waiting for payment to get to me from Dec,2007
     
  24. Jan 20, 2008
  25. RocketManAA

    RocketManAA Dormant account

    Occupation:
    Tradesman
    Location:
    R.I.
    Two Christmases ago I won $1400.00 there after only depositing $25.00. I cashed out $1000.00 and waited for approval. After emailing them back and forth for a few weeks they finally told me I had to send copy's of my ID and a household bill by fax or email to prove who I was and where I lived. I did this many times and every time I emailed or called them to find out where my money was they would say they didnt get the copy's of my personal Info. I even got fax confermations to prove their offices got them. Finally after about 2 months I got the payout. It's just a stall tactic they use to get you to cancel your withdrawal in hopes you blow it. Thats why I didnt cash out the odd $400.00. That way I had something to play while waiting.
     
  26. Jan 20, 2008
  27. daera

    daera Dormant account

    Occupation:
    The Hodgepodge
    Location:
    USA
    Hi Rocketmanaa,

    It's always best to have your id and docs scanned and emailed rather than faxed. Faxes are not reliable. And you can't ever be sure that the fax is good just because you got a fax confirmation that it was received. That doesn't mean the fax was legible on their end or that the cashier actually got it. You can get your documents scanned at Kinko's or someplace for a pretty reasonable price and then you have it for any future cashouts at any casino. It's well worth it. Scanned and emailed, will more likely be legible and easier to just resend if they didn't receive it.
     
  28. Jan 20, 2008
  29. RobWin

    RobWin closed account

    Occupation:
    Who knows?
    Location:
    A Vault!
    Grand Bay have their cashout system set up now to where once you make a cashout, after six hours it will automatically be removed and put into processing so you can not reverse it back....great feature especially for the trigger happy fingers...:thumbsup:
     
    1 person likes this.
  30. Jan 24, 2008
  31. bigphilly31

    bigphilly31 Dormant account

    Occupation:
    construction
    Location:
    u.s.a. Alabama
    well got quick tender account,money was there in like 2 hours. So please close this post.thanks for all the info
     
    2 people like this.

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