casino grand bay

bigphilly31

Dormant account
hi everyone,was just wondering if anyone has had any problems collecting winnings from them.I've had a cashout pending for over a month now.Evrytime I talk to their live help,all I get is a run around.So any info you can supply would be helpful thanks!
 

Simmo!

Moderator
Staff member
They are generally pretty good. Were you a first timer...waiting on docs maybe? One word of caution - their new "Pit Boss" promotion encourages players to reverse their withdrawals. Out of order IMO - so don't do it :cool:
 

bigphilly31

Dormant account
ya it was my first time withdrawing,I submitted all the info they asked for .then I got email stating it was paid on 12/12/07.
 

oldtrvlagt

Dormant account
One withdrawal I had in August was by check and it took 3 1/2 weeks...then I started using QT and it took maybe 24 hours from requesting the withdrawal, having them flush it and process it.
 

bigphilly31

Dormant account
ya I dont want to put a dispute in,I was askin about if anyone had problems,I dont want to dispute in case they are really working on it,but thanks for the info
 

RobWin

closed account
hi everyone,was just wondering if anyone has had any problems collecting winnings from them.I've had a cashout pending for over a month now.Evrytime I talk to their live help,all I get is a run around.So any info you can supply would be helpful thanks!
Just call them bigphilly31, they are good folks over there. I've been playing with them for probably about five or more years now and have never had a problem. Last weekend I cashed out a couple thousand and it was automatically flushed from my account in approx. six hours and in my QT account the next day and then in my bank account three days later.

Purty damn amazing considering I am here in the good ole USA. Like I said, they have always been really professional with my account and I don't have anything but great stuff to say about The Grand Prive group...:thumbsup:

How were you asking to be paid anyway...check ? other ? just curious...
 

sdaddy

Meister Member
Well, they jerked me around on a withdrawal once, perhaps because it was a fairly large amount and they were stalling for time. First off, they never told me for several days that it was being held up because the finance dept. needed more ID docs. (They said an email was sent out, but I never got anything.) After I had to bug them about what they needed, I was told that I would have to send a copy of my Social Security Card. I told them no way, because of the potential for that to be used in identity theft, and that there had to be something else I could give them. When they refused to budge, that's when I contacted eCOGRA, who sided with me and told the casino to ask for another form of ID.

If I were in your shoes, I would probably be filing a dispute with eCOGRA by now.
 

bigphilly31

Dormant account
ya my withdraw was a check I withdrew it ,then next day got email stating to send copy of dl,front and back of credit card and phone or utilitie bill.did that got email next day saying check was sent should expect funds 14-21 days that was 12/12/07.contacted their live chat on tuesay they said if I didnt recieve it today to contact them.Well didnt get today so contacted them again,they told me to wait until this tuesday..Its not a large amount $500,but I dont understand why it would take 14-21 days to send.now almost a month and still nothing
 

bigphilly31

Dormant account
well... still no check from them! called them today,they tell me they can put stop payment on check,takes 3-5 days for the stop payment to go,then whatever method I chose for payment that time also.so if get another check issued Im looking at another 30 days... Really dont want to give bank info,they say ACH is 2-5 business days,anyone from the states play here and give them banking info??
 

sdaddy

Meister Member
Although earlier I had said you should file a complaint with Ecogra, now that you say you have been waiting on a check payment, it's possible that the delays have not been the casino's fault. Unfortunately, withdrawal by check is the least reliable of all the methods for US players at MG casinos.

Withdrawal by ACH should be a lot faster, so you should probably consider changing to it at this point. I've given my banking information many times to MG casinos, and I don't think you should have any concerns about that.
 

bigphilly31

Dormant account
Well I contacted grand bay on friday ,told them still havent got the check,I was told to email this information to them at which time they would stop payment on check.got email yesterday morning letting me know they recevied email from me and put stop payment on it,When I spoke to one of the live chat persons on tuesday I requested that I have a quick tender account opened,which they have to submit your information to open an account for you.as of this morning still havent got nothing about a QT account.so still waiting for payment to get to me from Dec,2007
 

RocketManAA

Dormant account
Two Christmases ago I won $1400.00 there after only depositing $25.00. I cashed out $1000.00 and waited for approval. After emailing them back and forth for a few weeks they finally told me I had to send copy's of my ID and a household bill by fax or email to prove who I was and where I lived. I did this many times and every time I emailed or called them to find out where my money was they would say they didnt get the copy's of my personal Info. I even got fax confermations to prove their offices got them. Finally after about 2 months I got the payout. It's just a stall tactic they use to get you to cancel your withdrawal in hopes you blow it. Thats why I didnt cash out the odd $400.00. That way I had something to play while waiting.
 

daera

Dormant account
After emailing them back and forth for a few weeks they finally told me I had to send copy's of my ID and a household bill by fax or email to prove who I was and where I lived. I did this many times and every time I emailed or called them to find out where my money was they would say they didnt get the copy's of my personal Info. I even got fax confermations to prove their offices got them.
Hi Rocketmanaa,

It's always best to have your id and docs scanned and emailed rather than faxed. Faxes are not reliable. And you can't ever be sure that the fax is good just because you got a fax confirmation that it was received. That doesn't mean the fax was legible on their end or that the cashier actually got it. You can get your documents scanned at Kinko's or someplace for a pretty reasonable price and then you have it for any future cashouts at any casino. It's well worth it. Scanned and emailed, will more likely be legible and easier to just resend if they didn't receive it.
 

RobWin

closed account
Two Christmases ago I won $1400.00 there after only depositing $25.00. I cashed out $1000.00 and waited for approval. After emailing them back and forth for a few weeks they finally told me I had to send copy's of my ID and a household bill by fax or email to prove who I was and where I lived. I did this many times and every time I emailed or called them to find out where my money was they would say they didnt get the copy's of my personal Info. I even got fax confermations to prove their offices got them. Finally after about 2 months I got the payout. It's just a stall tactic they use to get you to cancel your withdrawal in hopes you blow it. Thats why I didnt cash out the odd $400.00. That way I had something to play while waiting.
Grand Bay have their cashout system set up now to where once you make a cashout, after six hours it will automatically be removed and put into processing so you can not reverse it back....great feature especially for the trigger happy fingers...:thumbsup:
 
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