loganberry
Dormant account
- Joined
- Sep 20, 2004
- Location
- No more Heroes
I have recently begun playing at Casino Glamour, and over the last few days I have deposited approximately $3400 (I know! I know!). However on Thursday my luck changed and I did really really well playing Pirates of the Heart, to the extent of $5200. So overall a lovely little profit of $1800.
I finished playing and placed a withdrawal request, and lo and behold, as sort-of-expected, received a memo on Friday asking me to provide identification docs. I know this is standard, but what annoys me is that they allow me to deposit to my heart's content, but when the situation turns in my favour, they are quick off the mark to start sprouting all sorts of rules and regs at me. Anyway, not a problem....the docs will be provided asap.
However I then went into my account and what I found was that the account has been locked due to 'unusual activity', and my winnings returned to my account. Or should I say, partial winnings - $4400 instead of $5200.
I don't know where the other $800 has gone.
The exact wording is as follows:
Your security is important to us. We recently noticed unusual activity on your player account. For your protection we have placed your account on hold. All pending and future cashouts are being held until you can verify this activity and confirm other account details.
If my security is so important, should they also not be protecting my account from being deposited into? This seems very one-way indeed, and by reversing my winnings back they obviously are trying to tempt me to play with that money...and lose it. Sorry, but not in this lifetime... I need it to pay off the $3400 and then keep the profit.
I have read so many times about accounts being locked due to 'unusual activity' but I never thought it would happen to me. And yet all I am doing is playing as I normally do...???
I know Casino Glamour is on the accreddited list, but I feel very very uneasy about this. Do I have any reason to worry?