It's refreshing for a rep to cut the bull and be so honest. People see through the smoke and mirrors and you lose credibility.
An honest answer to your question - absolutely, without a shadow of a doubt.
You are a casino, and the products are the core of what you offer. Anything else, to me personally, is just hogwash.
Play'n GO are a leading provider with a decent share of player attention. Nothing you offer, as far as I know, will compensate for a player's losses at 91% RTP. In fact, nothing any casino offers will compensate for that loss compared to playing elsewhere at 96%.
Thanks for being so honest and not hiding, that's encouraging and not common with reps in my experience. If I could play at CasinoFriday I would, because of your attention to the forum and the perks you mention. I would just stay away from Play'n GO, that way I get the perks and play Relax
BTG, Yggdrasil etc at 96%ish.