Casino-For-Me no pay 10250

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
Casino-for-me have some daily promotions, which you will find here:

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Their keno promotion is here:

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KenoAccumulatorget up to an extra 250 EXTRA FREE added to your account

Minimum Bet 1

Target 1
Win any amount in 3 consecutive rounds.

Target 2
Win any amount in 4 consecutive rounds.

Target 3
Win any amount in 5 consecutive rounds.

Criteria
Minimum bet must be placed on KENO, a minimum of 5 numbers every round must be selected, and the wins must happen in direct sequential consecutive rounds.

Prize
Hit Target 1 and WIN an EXTRA FREE 25
OR
Hit Target 2 and WIN an EXTRA FREE 75
OR
Hit Target 3 and WIN an EXTRA FREE 250

The largest WINNING prize ONLY will be paid out each time.

However, as you can see:

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The clause "a minimum of 5 numbers every round must be selected," was added at some point fairly recently.

The previous terms just said

"Minimum bet must be placed on KENO, and the wins must happen one after the other."

As can be seen in this screenshot, I did achieve this:

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Their excuse for nonpayment was as follows:

"I understand your concern but i will answer based on the screenshot you sent in as there is the proof you needed.

As you can see on the attachment you sent in:

on game 225, you made 4 1 bets (rounds) and hit on 1, 3 did not hit on game 226, you made 5 1 bets (rounds) and hit on 1, 4 did not hit on game 227, you made 1 1 bet (round) and hit on 1 on game 228, you made 2 1 bets (rounds) and hit on 1, 1 did not hit on game 229, you made 3 1 bets (rounds) and hit on 1, 2 did not hit

You made 15 individual bets and hit on 5 of those bets, with 10 bets missing.

Unfortunately the 5 bets that did win were not in a row so you did not qualify for the promotion.
"

This is completely clueless - each line represents one round of keno - and I sent them an email to explain

"Per your comment:
The way Keno works is that you place a bet on each round, i.e. 1 bet on 2 rounds = 2 bets at 1.
I placed a 1 bet on 5 rounds = 5 bets at 1.

This is game 222, 223, 224, 225, and 226.

Agreed?

I won 222 and 223, lost 224, then won games 225 and 226.

I then placed a 1 bet on 3 rounds = 3 bets at 1.

This is game 227, 228, and 229.

I won all three - 227, 228, and 229.

Per your previous email

"Had you made a bet of 1 and selected 5 rounds and they all hit then you would have won, or you had made a sequence of 5 rounds that ALL hit without any losing rounds in between those wins then again you would have won, but you can see that this is not the case"

The second part of your sentence applies - I made a sequence of 5 rounds without any losing rounds in between.

I won 225, 226, 227, 228, and 229.

Could you explain to me why you think there were losing rounds in between?

The numbers are sequential, 225 through 229. And all of them won.
"


They didn't respond further, but it appears they may have eventually worked out how their own keno game operates, as they've added the clause about selecting a minimum of 5 numbers (I only selected 2), which makes the game much harder to win. Shame they haven't paid me, given that I won fair and square.

The second promotion is on video poker, and went as follows:

Going Straight get up to an extra WHOPPING 5,000 FREE on Video Poker

Minimum Bet 1 per Spin

Start Line - Hit a STRAIGHT on any Video Poker game above

First Place Hit a STRAIGHT on all the other 4 different video poker games

Second Place Hit a STRAIGHT on 3 other different video poker games

Criteria You have 100 Spins once you reach the start line hour to come first or second.

Prize - Win EXTRA FREE 500 for getting Second Place or win EXTRA FREE 5,000 for first place, which will be added to your account.

See screenshot:

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The five video poker games they offer are:

Bonus Poker
Jacks or Better
Deuces Wild
Joker Poker
Tens or Better

Basically you had to get a straight on any one of those games, and then you had 100 spins to get straights on all four of the others.

This I did:

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But they refused to pay me, saying I'd used wild cards and this wasn't allowed.

I told them that this was BS, I got straights, it says right in the software, if they wanted to use a different definition for straight, they needed to define it.

Anyway, I had another go the next week. I played the promotion just after midnight, casino time, on the next Thursday, and hit the 5 straights, made sure to get straights without wild cards (if they weren't going to pay me for the previous week, at least I could have another go [note that they had not changed the promotion terms on the website]) and emailed them to let them know I'd won.

When I got up in the morning, the promotion had been removed from the website, they emailed to say:

"Unfortunately you did not win on the 'Going Straight' promotion.
We have subsequently dropped this promotion as a number of customers were claiming in error.
Cheers
William
Casino Manager "

This time their excuse for non-payment was that the straights had to be dealt (pat), not held. This makes no sense - a dealt straight means nothing in video poker - if you are dealt a straight, but do not hold the cards, you don't get paid. The only thing that counts in video poker is the final hand. And besides, the terms clearly made no mention of holding cards, wild cards, or anything else. I entered to win, I succeeded, so they should pay me.

Unfortunately it appears they have not co-operated with my pitch-a-bitch either. Steer well clear:

https://www.casinomeister.com/forums/threads/casino-for-me-no-pay-for-unspecified-terms.31336/
 

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
Screenshots for my second 5000 win:

Here are the wins:

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Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Wow Lawnet, I'm sorry to hear that you were the victim referred to in Max's warning against Casino For Me. I guess I never envisioned you as a Keno player.

Thanks for the specifics. I know it's of little consolation, but maybe a bit of karma at work when you got your next big win at Casino.com? I hope all goes okay for you there.
 

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
I forgot to post the update on this....

I sent the LGA of Malta an email on 25th May 2009 detailing my complaint.

By 13th September 2009 I had received no reply, I sent a chaser.

Again on 5th November 2009, I sent another email.

On 18th December 2009 I received a reply from Frances Blenheim of the LGA, Malta.

She said
'Unfortunately I was hospitalized for 8 weeks from 11th May 2009 and was not aware of your complaint until you wrote and I received an e-mail from you dated November 5th.'

(Note that 8 weeks from 11th May 2009 was 6th July 2009, so not sure why the 13th September email was ignored'

Eventually, on 26th May 2010, the LGA sent me the results of their investigation.

With regards to the “Going Straight promotion” the following information has been gathered from your game history. The rules and criteria is what was advertised throughout the Promotion and confirmed with documentation you supplied to support your complaint.

Rules as stipulated – From the first Initial Straight on a video poker game you have 100 Spins to get 3 or 4 more straights on different video poker games.

Each bet has 2 spins, the initial spin, and after holding the reels, the final spin.

Your initial straight was at 13:08.19 on 19th March 2009.

Hit your first subsequent straight on spin 40 on Bonus Video Poker at 13:14:45.

Hit your second subsequent straight on Spin 72 on Tens or Better at 13.22.01.

You then stopped playing on 19th March 2009, having hit 2 straights within 100 spins which means you did not win any prize of the Going Straight promotion according to the stipulated rules.


As you can see from my OP's screenshots, I actually hit five straights. Going from the fact that they disallowed my Joker Poker and Deuces Wild straights, they have disallowed those that use wildcards.


On 26th March 2009 you continued to play the same promotion, you were informed that the promotion was for straights and could not include wild-card/jokers/etc as per your claim the previous week.


This confirms that the LGA accepted that the promotion didn't allow wild-cards, even though there was nothing in the terms about this. Which is BS, but fairly straightforward to understand.

So, moving onto week 2:


You hit the Initial Straight of this claim at 00.10.01 on 26th March 2009.

Indeed:
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You hit the first subsequent straight was on Spin 12 on Jacks or Better at 00.15.20.


LIES, FRAUD AND LIES.

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As the screenshot clearly shows, I made only six spins on Jacks or Better.


You hit the second subsequent straight on Spin 14 on Bonus Video Poker at 00:16:08.


More lies:

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You hit the third subsequent straight on Spin 56 on Tens or Better at 00.26.38.


Yet more fabrications.

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You then played another 44 spins without getting a straight.


And here's the point of the preceding lies.

I played 45 more spins to get the final straight. 56 + 45 = 101, which was the point of the earlier data falsification - they are trying to put my final spin beyond the 100 mark, to save themselves €4500. Understandable, if criminal.

As the screenshots show

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I hit the four subsequent straights in only 73 spins.


On 26th March 2009 you hit 3 straights within 100 spins which means you won 2nd prize of the Going Straight promotion according to the Casino-for-me stipulated rules.


Well no, I hit four, but Casino-for-me provided falsified play logs, which allowed for this conclusion to be reached.


The 2nd prize on this promotion was €500


Well yes it was, but I won 1st prize.


Keno – ‘Accumulator’ promotion.

Rules as stipulated – Win money on 3, 4, or 5 consecutive rounds and win extra prizes.

Your history confirms you made 224 bets on KENO on Sunday March 17th 2009, and then you claimed to have won the promotion by winning 5 consecutive amounts of money.

Below is the analysis of the hands you refer to:

Bets 1 – 13:28:23, you bet €1 on 2 numbers, the bet was placed on 5 rounds, and 1 number hit in round 4, the bets made in round 1, 2, 3, and 5 did not win.

Bets 2 – 13:28:29, you bet €1 on 2 numbers, you placed the bet on 5 rounds and 1 number hit in round 5, the bets made in rounds 1, 2, 3, and 4 did not win.

Bets 3 – 13:28:53 you bet €1 on 2 numbers, the bet was paced on 3 rounds and 1 number hit in round 1, the bets made in round 2 and 3 did not win.

Bets 4 – 13:28:53 you bet €1 on 2 numbers, the bet was placed on 3 rounds and 1 number hit in round 2, the bets made in round 1 and 3 did not win.

Bets 5 – 13:28:53 you bet €1 on 2 numbers, the bet was placed on 3 rounds and 1 number hit in round 3, the bets made in round 1 and 2 did not win.

You were not entitled to a prize on the KENO promotion as there were no consecutive wins recorded.


This is just inane.

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As you can see from the screenshot, each 'round' is just one bet - there is just one keno card there. Basically the 'rounds' are just autoplay.

I set it to play five rounds at a time, because I needed to get five consecutive wins. Before my final three wins, you can see that as I had already won on rounds 4 and 5 of the last batch of 5, I set it to only play 3 more rounds/bets.

If you read what she is saying, it is that:

Bets 1: I won round 4, but lost 1235
Bets 2: I won round 5, but lost 1234
Bets 3: I won round 1, but lost 23
Bets 4: I won round 2, but lost 13
Bets 3: I won round 3, but lost 12

Holy consecutive numbers, Batman!

The fact is I won 5 consecutive bets, and despite my explanations, they tried to maintain this BS explanation. Considering that the bets are €1 each, had I lost all those bets that they claim, there would have been no money in my account.


The Authority has completed a thorough investigation into the complaint you lodged about Casino-for-me.com your claim of winning €10,250.00 is incorrect. As mentioned above all game history has been reviewed and analysed, and as a result the investigation does conclude you did win €500 in the ‘Going Straight’ promotion.

To claim the refund of €500 you will need to contact Paul Leese of Casino-for-me Ltd. he may be reached by e-mail on Paul@awhpoker.com and he will advise you of the withdrawal procedure and any documents you may need to supply.

In view of the above information Casino-for-me Ltd. has acted in accordance with the criteria of the Promotions you refer to, the Rules and promotion criteria was advertised throughout the duration of the promotions on their web site. You will need to make contact with Mr. Leese. He will assist you in receiving the funds you have won, unless you require any further assistance with this matter the LGA complaint case is considered closed.


I replied saying, 'yes I do require further assistance', by email on 9th July 2010, and detailing the problems above.

I said

'The casino has supplied falsified information about the number of spins I did. If they are unwilling to provide accurate information, I suggest you contact Boss Media, the software provider, who should be able to give accurate logs.'

and

'Finally, with regard to the Keno promotion, there is a misunderstanding about the way this game operates.

The Boss Media Keno game allows you to set the game to play between 1 and 15 consecutive rounds. Setting the game to play 5 rounds is no different to playing 1 round 5 times.'

giving further detail also.


On 26th August 2010, having received no reply, I sent a chaser email.

This was replied to on 31st August 2010, with the reply:

The complaint you raised has been extensively and thoroughly investigated, with the outcome being fully explained to you including the Rules and the Terms and conditions therefore the Authorities decision on this matter is final.


I made a specific request, to receive the play logs:

Thank you for your reply, however the outcome is clearly erroneous. In particular I am concerned that the casino has supplied incorrect play data for March 26 2009. I am not sure why this has happened, but the discrepancy is a serious one, if it means that the casino has been falsifying player records.

Could you please supply the play data for March 26 2009 as supplied to you by the casino.


This email was simply ignored by the LGA.

I have made no attempt to claim the €500 from these fraudsters.
 

Mousey

Ueber Meister Mouse
Joined
Sep 12, 2004
Location
Up$hitCreek
What I find most disturbing in all this, is it seems that neither the operator nor Malta understand/know casino games. :(
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Geez its enough to make your head spin. Sounds like the casino were making stuff up as they went along.

Mind you, there's no way I would ever play at a place called "casino-for-me". It just sounds dodgy to begin with.

Funny how just seeing the name "casino-for-me" meant I knew this was going to be a complaint about BS excuses from a dodgy casino. I doubt the OP was the only player to have found the promotion so "easy", so the amount of claims must have had the casino repeatedly adjusting the rules by adding extra "clarification" terms and changing the meanings of some commonly understood (and thus undefined) game terminology. They must have kept on adjusting until they had a definition that kept the level of claims down to one they could afford. They ditched one promo because they coudn't tweak it enough without being so obvious that even Malta would be forced to rule against them. If they also faked game logs, and Malta didn't catch this, it only shows how useless the LGA is, not that we need any more "showing" to convince us of this.
 

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
Funny how just seeing the name "casino-for-me" meant I knew this was going to be a complaint about BS excuses from a dodgy casino. I doubt the OP was the only player to have found the promotion so "easy", so the amount of claims must have had the casino repeatedly adjusting the rules by adding extra "clarification" terms and changing the meanings of some commonly understood (and thus undefined) game terminology. They must have kept on adjusting until they had a definition that kept the level of claims down to one they could afford. They ditched one promo because they coudn't tweak it enough without being so obvious that even Malta would be forced to rule against them. If they also faked game logs, and Malta didn't catch this, it only shows how useless the LGA is, not that we need any more "showing" to convince us of this.

The point about the faked game logs was not so much that Malta didn't catch it, but when told that they had faked them, they refused to investigate. They were either conspirators to the fraud, or, at best, complicit in covering it up.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
The point about the faked game logs was not so much that Malta didn't catch it, but when told that they had faked them, they refused to investigate. They were either conspirators to the fraud, or, at best, complicit in covering it up.

It probably means they trust the operator 100% to provide only genuine information, so any allegation from a player that the casino has provided false information to the LGA is dismissed without looking into it. It could be incompetence, or it could be corruption, hard to tell either way.

Did this predate the removal of the entire board of the LGA and appointment of a fresh lot?
 

dazlazz

Registered
Joined
Aug 15, 2007
Location
London, UK
Hi TheLawnet,

Casino-for-me a privately owned casino was sold over a year ago. I do not think you are getting to get paid on this one!!

Regards,

Daz
 

spoton

Senior Member
webmeister
Joined
Dec 28, 2011
Location
Right behind you
Patethic of LGA malta not you answer your last mail, or to investigate this further. I guess we just gotta remember for the future that a casino being licenced there doesent really matter.

And the casino's excuses is just patethic. Whats the point of playing a joker/wild video poker game if you cant use the wilds. And saying that after the wild. They might aswell have told you that the promotion was only valid on days when it snowed upwards in hell.

Maybey putting a maltese lawyer on LGA would get them to answer on your emails?
 

footdr

Banned User: PITA violations of the Forum Rules
Joined
Jan 13, 2006
Location
cyberspace
Never hear of this casino.

But, who would base their decision whether to play at a casino or not on how their Name sounds. Not me.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Never hear of this casino.

But, who would base their decision whether to play at a casino or not on how their Name sounds. Not me.

Me......and Bryan, according to "How to spot a rogue" (good information source for those of us who care about rogue casinos ripping other players off)

Would you play at Ripoffslots.com or crooks'R'Us.com?
 

Surasanji

Registered
Joined
Dec 19, 2011
Location
Israel
I sense no danger here.....

Me......and Bryan, according to "How to spot a rogue" (good information source for those of us who care about rogue casinos ripping other players off)

Would you play at Ripoffslots.com or crooks'R'Us.com?

Those sound like honest websites, to me!

Legit! :thumbsup:

At the end of the day- the real loser here is Malta. Once, they had amazing falcons.. And now?

They have seemingly ineffective and possibly corrupt gambling commissions!

Wait. Those aren't connected at all. :/
 

dazlazz

Registered
Joined
Aug 15, 2007
Location
London, UK
Me......and Bryan, according to "How to spot a rogue" (good information source for those of us who care about rogue casinos ripping other players off)

Would you play at Ripoffslots.com or crooks'R'Us.com?

Mmmmmm really, how do you base this viewpoint on? what do you really know about casino-for-me?

Regards,

Daz
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
Kinda on the same line with dazz . What do you know about casino-for-me. I think used to be a pretty ok boss media casino, and most of boss media casinos have been honest both now and in the past. I for one have been playing with them a couple years back and was paid promptly a couple of times. However it seems things have changed, but i dont know what how to spot a rogue has anything to do with this.
 
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