Casino Extreme - Shoddy Behaviour

[thelawnet]

Just a quick note.

I signed up here in December, deposited $200, got the $200 bonus (non-withdrawable), and eventually got my balance up to $1,185. Requested withdrawal for $1185.

Still not paid today, contact livehelp: 'your withdrawal was declined' (actually it wasn't, in the software it still shows pending, and they never contacted me). Why? 'You need to request the withdrawal without the bonus amount.'

Er, not according to their own t&cs I don't.

Deposit Match Bonus/Coupon Rules

All deposit bonuses are strictly for wagering purposes only. No withdrawal will be honored for an amount less than that of the deposit bonus. Upon requesting any withdrawal (regardless of the number of deposits), any amount up to the equivalent value of the deposit bonus will be deducted from your balance or winnings prior to settlement. For example, if you deposit $500 and receive a $250 bonus and after meeting all wagering requirements have a balance of $2500 you may withdrawal $2500 however only $2250 (withdrawal request less deposit bonus credited to you) will be paid out to you.

This is pretty crappy behaviour, as they just ignored my cashout for a month, and it was only when I contacted them that they explained what was wrong.

I thought they were supposed to have instant cashouts.

 

[HenryMacN]

Thanks for pointing it out.

Hi thelawnet.

Thanks for pointing out the errenous paragraph in our terms. I will get on changing it immediately.

Our site also states that in order to receive your instant withfdrawal, you should contact us to have it processed. The scrolling banner in the Casino Lobby also states that instant withdrawals are only an e-mail, live assistance chat or phone call away.

I do apologise for the misunderstanding.

Cheers

 

[silcnlayc]

thelawnet

I thought they were supposed to have instant cashouts.

They do have instant cashouts. You must either use "live chat" from web page, e-mail them or call them.

I have never had any problems with this casino in withdrawing to neteller. Had funds in my account within 2 minutes thru live chat.

This is one of my favorite casinos also.

 

[thelawnet]

thelawnet

They do have instant cashouts. You must either use "live chat" from web page, e-mail them or call them.

I have never had any problems with this casino in withdrawing to neteller. Had funds in my account within 2 minutes thru live chat.

This is one of my favorite casinos also.

to be fair, the money did arrive in my neteller very swiftly after I resubmitted, but I should have been notified in the first place, and I didn't find the CS' attitude very helpful in that he/she didn't think to apologise