Casino Extreme refuses to pay me my winnings

88Hokk88

Newbie member
PABinit
Joined
Apr 26, 2021
Hello 88Hokk88,

Thanks for replying, do you have anything from yahoo on what happened to your email? This is crucial because we have lots of cases when it comes to free bonus use.

If easier you can always PM me.

I am looking forward to hearing back from you.

Kind regards
Mikey
Casino Management

no
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Surely if a PAB is ongoing, neither the rep nor the customer should be posting in the thread, nor should the rep be posting questions, which obviously the OP is going to respond to?
I get they are trying to help but once a PAB is submitted surely that should stop or it just undermines the process? @maxd
 

janscasino

Newbie member
Joined
Sep 22, 2010
Location
three rivers ca
Support@casinoextreme.com
Hello. Extreme casino refuses to pay me my honestly won winnings. I played a no deposit bonus for new players at this casino and ended up winning 100 euro. I sent my passport and a selfie with my passport for verification. Then I had a problem.

Yahoo blocked my mail after I started sending documents to this casino. I went to the online chat this casino and asked ,can I somehow link a new mail to my casino account. The specialist replied in the chat that I could do this and asked to send a selfie with a passport and a piece of paper with the name of the casino and the current date on it. I created a new mail for myself on another service and fulfilled their requirements.

The casino then asked me for another document and a selfie with it. I have fulfilled these requirements as well. After that, the casino began to write some kind of nonsense that I had not a Finnish, but a Russian IP address. I began to object to them about this. I checked my IP on many services, which clearly showed that I have a Finnish IP address and I sent them screenshots of these checks. After that, the casino stopped writing to me about this.

But the casino wrote to me that they would change my email, but cancel the winnings. After that, I was shocked. I asked the reason and they replied that my attempt to change the mail allegedly means that I indicated false data when registering. But I don't think so. After all, when registering, I indicated everything correctly and confirmed this data with documents. And I didn’t change my mail if it hadn’t been for an incomprehensible blocking from the side of the yahoo service. This is not my fault, and I explained this in my correspondence with the casino, but they refused to enter my position and understand my situation. After that, I was even more shocked.

This casino is clearly looking for many reasons not to pay me my fair winnings, so I am not advising anyone to play here.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Surely if a PAB is ongoing, neither the rep nor the customer should be posting in the thread, nor should the rep be posting questions, which obviously the OP is going to respond to?
I get they are trying to help but once a PAB is submitted surely that should stop or it just undermines the process? @maxd
Quite so, thanks for the heads-up. Looking into it now ...
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hi 88Hokk88,

I have to apologize first for keeping you wait.

...
@Casino Extreme , FYI: once a PAB is in progress on a player's issue the issue should then remain a private conversation between you, us and the player. Please see Player Arbitration Policies and Procedures for details.

If there is some compelling reason to return to the forums with it then you need to ask the player's permission to do so because they've basically taken it to private arbitration and you are disrespecting that by posting publicly. Running it by us before proceeding would also be the right move, and appreciated.
 
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