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Casino Extreme - 6(!!!) months withdrawal for UK players who have used credit cards

Discussion in 'Casino Complaints - Non-Bonus Issues' started by fsavage, Dec 13, 2007.

    Dec 13, 2007
  1. fsavage

    fsavage Dormant account

    Occupation:
    manager
    Location:
    UK
    First of all, hi everyone!

    Well, my first thread is about me being ripped off (well, it always happens if you are from UK). Deposited 450 euro at casino extreme, played a bit and cashed out 1100 euro. Submited all kind of ID's, utility bill, fax back forms etc. All aprooved after 3-4 days. So far, so good. Only to receive an email few hors after:

    "Hi there,

    The Casino has been advised by its credit card processor that it will no
    longer be able to represent credit card deposits from players in the UK. In
    light of these new laws Casino Extreme will no longer be accepting credit
    card deposits from players in the UK.

    All players from the UK who have used a credit card may only have their
    withdrawals processed once the transactions no longer pose a risk to the
    Casino. This is a period of no less than 6 months from the last credit card
    transaction.

    Regards,

    Vikki
    Casino Extreme"

    Do you beileve it? I didn't, so I contacted their live chat:

    "Jared> This is Jared. How can I be of assistance? Please make use of the rating system in the top right corner of this window. Thank You!
    Guest> hi
    Guest> Hi there,
    Guest> I was told that I have to wait 6 months for my withdrawal
    Guest> is it true?
    Jared> please could I have your user name?
    Guest> ******
    Jared> You are a UK player who has deposited with a credit
    Guest> so?
    Jared> card, and can only be proccessed once there is no risk of fraud to the Casino
    Guest> that's funny, because when I made a deposit there was nothing about it
    Guest> and for me that looks like lies
    Guest> Can I have your manager's email address?
    Jared> This email is not visible to you."

    =) Ripped off again
     
  2. Dec 13, 2007
  3. breakstone

    breakstone Experienced Member PABnonaccred PABnoaccred

    Occupation:
    Sales
    Location:
    Australia
    Casino Extreme

    I'm sorry to hear about your problems with your withdrawal casino.
    I just can't understand why people have trouble cashing out from this casino. I play there all the time and have won many thousands of dollars and never have trouble cashing out. I instant cash out to Neteller and the money is there within 5 minutes every time. I personally think they are the best RTG casino on the Net, even better than Inet, who take up to 24 hours to cash out.
    It must have something to do with the way you are depositing. eg Credit card or the fact that you live in UK. I have never deposited by credit card only Neteller, who I might add is fantastic now they have the Neteller card to withdraw, again it depends which country you live in. I can see US people not liking Neteller after all the trouble they had getting paid after the legislation. I think the only way to gamble is not to use a credit card only an e wallet, that way you usually dont need fax back forms and there are no excuses from casinos not to pay.
    Only my opinion, but from what I can see most of withdrawal problems comes from Credit cards and getting paid by checks.
     
    Last edited: Dec 13, 2007
    1 person likes this.
  4. Dec 13, 2007
  5. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This casino is in the rogue pit - and for a reason - it is non-responsive to player complaints.

    To come in here posting a happy clappy "they pay me in 5 minutes" shill-like post is pretty irresponsible. Newbies or unschooled players can get suckered in with comments like that. Think before you post, please.

    And of course it has to do with the method of payment - he explained thoroughly that it was a CC from the UK.

    By the way, did you ever send your ID docs to that bingo room as requested last summer? I'm still waiting word on this:
    http://www.casinomeister.com/forums/bingo/18201-beware-bingo-money-bingo-hall-4.html#post170125
     
  6. Dec 13, 2007
  7. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Not only do you defend this casino's unethical practices, but you praise Neteller in the same post? They've screwed just as many people that aren't USA residents... :what:
     
    1 person likes this.
  8. Dec 13, 2007
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That is a complete BS excuse. There is no "law" that says casinos can no longer accept UK Credit Cards. They are trying to use this to make it sound like this is out of their hands, and that some "law" has tied their hands.
    Oddly enough, 888.com PREFER UK players to deposit via credit/debit card, and they have some pretty negative terms in place for players who use webwallets.
    Casino Action, Jackpot Factory, and Palace Group have no trouble with my credit cards - the latter pair can even pay back to them.

    In 6 months time, the casino may have run with the money, after all, they are in the rogue pit.

    This problem probably would not have arisen had you LOST on your first deposit, they would want you back ASAP. There have been some posts from ex-employees of these rogue outfits, and they have admitted these excuses are fake, intended to delay payments to players.
     
  10. Dec 13, 2007
  11. XSX

    XSX Dormant account

    Occupation:
    IT technician
    Location:
    London
    Do i have any chances to get my money before June? =|) - that's fsavage's main question =)))
     
  12. Dec 14, 2007
  13. cyprean

    cyprean Banned User PABnononaccred

    Occupation:
    Freelancer
    Location:
    Sun/Moon
    FYI they seem to do this to everyone who deposit with credit card.

    They want to eliminate the chance of charge backs, so they wont pay unless a long period has gone since the deposit.

    They will continue to lie and give excuses until enough time has passed so a charge back is unlikely.

    Their instant withdrawal for moneybookers and neteller are also a joke, as everyone has to do a fax back on their first deposit. Don't play there.
     
  14. Dec 14, 2007
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If we can still make it, this should be a contender for stupidest reason for non payment of winnings for 2007.
     
    1 person likes this.
  16. Dec 15, 2007
  17. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    I'll bet that after 6 months they will THEN say there was a breach of terms and conditions and still refuse to pay up. Maybe the player should ask the card company about this "law", so that there is a record of this issue on file before the 6 months is up, and should the casino pull a stunt aftr 6 months, then this could be viewed as a deliberate attempt to defraud the player by stalling, in which case the 6 YEAR rule may apply.
    The danger in waiting could mean both winnings AND deposit are lost, so it might be worth telling the casino that under this "law" (you've checked with your bank:D) they are obliged to give back the deposit onto the card - and that after doing so no chargeback would be permitted by your card issuer, and only the winnings can be held up for 6 months.

    They give you BS, give them BS back!
     
  18. Sep 28, 2017
  19. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    So far my experience at Casino Extreme has been very pleasant. Today, I cashed out $900 from a $40 deposit and received payment in my bitcoin wallet in under an hour. Same experience with 2 previous withdrawals.
     
  20. Sep 28, 2017
  21. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom

    This thread is 10 year's old!!
     
    1 person likes this.
  22. Sep 28, 2017
  23. bryand

    bryand Beach Bum PABnonaccred mm1

    Occupation:
    Legal
    Location:
    Just Across the Hudson River
    Yeah, that's what I get for doing a forum search and not paying attention to the date.

    Edited post: Casino Extreme pays really fast.
     

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