- Joined
- Jan 16, 2012
- Location
- England
So I recently made a deposit on Casino Euro because they have a large yellow offer at the top of their page:
After deposit, my bonus did not add to the account so I went over to the Live chat to be told that this bonus offer was not available to me because I had already made a deposit on one of their sister sites (which I was unaware was part of the same group) and claimed this bonus. Upon clicking that offer it goes directly to the deposit page and no terms of the bonus could be found.
Pretty annoyed I told them I would be withdrawing the cash right away to be told that would incur a 5% fee as it had not been wagered.
So now I have the choice to lose 5% of my deposit or wager without any bonus due to the error of them displaying me an offer that was not available. Does this seem very wrong or am I just being a moron here?
- T
After deposit, my bonus did not add to the account so I went over to the Live chat to be told that this bonus offer was not available to me because I had already made a deposit on one of their sister sites (which I was unaware was part of the same group) and claimed this bonus. Upon clicking that offer it goes directly to the deposit page and no terms of the bonus could be found.
Pretty annoyed I told them I would be withdrawing the cash right away to be told that would incur a 5% fee as it had not been wagered.
So now I have the choice to lose 5% of my deposit or wager without any bonus due to the error of them displaying me an offer that was not available. Does this seem very wrong or am I just being a moron here?
- T