Casino Complaint Casino Estrella

[peezo13]

Hi

Merry Xmas to all

I recently opened an account at Casino Estrella. I found no information about Casino Estrella on Casinomeister but it was recommended on a website that a user on Casinomeister has. They are offering 250% bonuses throughout December i believe. I made numerous deposits ranging between 30 and 50 euros but always bust out before bonus requirements were fulfilled. The other day i deposited 40 euros which went rather well. I had numerous good hits, many worthy in the screenshot thread, and manged to complete the wagering requirements with 1010 euros in my account. My highest bet being 0.90 euros, all on slots. I therefore submitted my documents as required and was told by there customer support that my documents could take up to 2-3 working days to be approved. I have now tried signing into my account but have had no luck as it 'has been blocked'. For no reason whatsoever. Not a good start to Christmas day. I've tried contacting there live chat but it is not available at the moment and i'm waiting to here back from an email I've sent to them. Any suggestions on what to do.....

Thanks

 

[incrediblestuff]

Hi there!
Sorry to hear that, assuming everything you say is right, that sucks bigtime.
I personally never heard of the casino before, but there are several routes to follow:
Pm the user you mentioned here, and ask if he/she is in touch with this casino, maybe they can speed things up, or clarify what is going on:
You can check the casino's site for a toll free number, maybe youll get in touch with someone who knows more, or can explain whats going on:
If that all fails, or you hear something you do not agree with, then you can submit a PAB just click on MaxD's profile and PM him.
First read this :

https://www.casinomeister.com/forums/help/pab-rules/

But patience first: take the steps i described first, then wait maybe a day or two taking in account that during x-mas things might go slower
Good luck!

 

[Petrer10]

estrella

i have also problem with this casino.
i withdrawals 730 dollar.
first says it have problems withdraw the money with credit card. also withdraw with moneybookers. the casino estrella says on sunday send it. but no cash. the money was returned in my account. now i withdraw the third time. .. the live chat is never avaiable.

 

[peezo13]

Hi there!
Sorry to hear that, assuming everything you say is right, that sucks bigtime.
I personally never heard of the casino before, but there are several routes to follow:
Pm the user you mentioned here, and ask if he/she is in touch with this casino, maybe they can speed things up, or clarify what is going on:
You can check the casino's site for a toll free number, maybe youll get in touch with someone who knows more, or can explain whats going on:
If that all fails, or you hear something you do not agree with, then you can submit a PAB just click on MaxD's profile and PM him.
First read this :

https://www.casinomeister.com/forums/help/pab-rules/

But patience first: take the steps i described first, then wait maybe a day or two taking in account that during x-mas things might go slower
Good luck!

Thanks. Everything i say is right, just an honest gambler that got lucky for once at which looks like at the wrong casino! I have private messaged the user so ill wait while and see if he/she replies. I'll keep persisting with there 'first class support' and hopefully get an answer. Thanks for your help

 

[bigwinpictures]

Hi,

I get message from peezo13 that cashout is now processed. I send message to Casino Estrella during christmas and ask is there some cashout delays during christmas season and here is what they reply: On these days, the process is taking between 3 and 5 working days. I´m sorry for the delay.
If you have any other questions or need support, please contact us anytime.

I have made more than 10 cashouts from Casino Estrella myself and after i send my documents to them, they have processed all my cashouts between 2min - 24h except
the one i took 23.12.2012. It takes 4 days but i'm sure that is because christmas.

Good luck to your games and happy new year to everyone!

 

[Petrer10]

they payed me.

i was wondering that no live support. but now payed me fast:lOld Attachment (Invalid)olup:

 

[dionysus]

impressive if the casino pays quickly and offers big bonuses
any regulars play here/heard of it?

 

[dionysus]

No canada in the drop down menu. Odd, i dont think ive come across an mg casino thats not canada friendly

 

[bigwinpictures]

This is relatively new casino, they opened its doors about 4 months ago. Casino is mainly targeted to South America markets and casino use Microgaming, NextGen and Sheriff Gaming games.
The operator of website is Starfish media N.V., a company licensed and regulated by the laws of Curacao. They use same platform than for example CasinoEuro.
About one month ago they opened affiliate program and we have represent Estrella since then and we don't have any bad experience working with them.

 

[dionysus]

Strange because those are all softwares canadians can normally play. The site says no americans in the excluded list and a couple others, but nowhere does it say no canadians, but canada isnt an option when registering

 

[dionysus]

quick FYI, got Estrella to add Canada (for all you Canuckleheads)

btw, the 250%? It's deposits, plural, meaning only up to 100$

 

[dionysus]

Lol, oh dear

From me to rep and their reply


Me
the promotion....250% on deposits, plural, up to $100
How does that work?

Rep
After your deposit of $100 you receive a bonus of 250% so you would end up with 750!!



Oh, i hope the finance dept are as good at math

 

[mj777]

You will never finish your wager on this casino Low payout hard to win

 

[dionysus]

You will never finish your wager on this casino Low payout hard to win

MG rtp's are static across the board - you've the same chance here as any other MG casino.