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Casino Complaint Casino Estrella

Discussion in 'Casino Complaints - Non-Bonus Issues' started by peezo13, Dec 25, 2012.

    Dec 25, 2012
  1. peezo13

    peezo13 Experienced Member PABnonaccred

    Occupation:
    postie
    Location:
    Scotland
    Hi

    Merry Xmas to all

    I recently opened an account at Casino Estrella. I found no information about Casino Estrella on Casinomeister but it was recommended on a website that a user on Casinomeister has. They are offering 250% bonuses throughout December i believe. I made numerous deposits ranging between 30 and 50 euros but always bust out before bonus requirements were fulfilled. The other day i deposited 40 euros which went rather well. I had numerous good hits, many worthy in the screenshot thread, and manged to complete the wagering requirements with 1010 euros in my account. My highest bet being 0.90 euros, all on slots. I therefore submitted my documents as required and was told by there customer support that my documents could take up to 2-3 working days to be approved. I have now tried signing into my account but have had no luck as it 'has been blocked'. For no reason whatsoever. Not a good start to Christmas day. I've tried contacting there live chat but it is not available at the moment and i'm waiting to here back from an email I've sent to them. Any suggestions on what to do.....

    Thanks
     
  2. Dec 25, 2012
  3. incrediblestuff

    incrediblestuff SearchingForTheHolyGrail! CAG webmeister

    Occupation:
    Currently: Self employed, Previously: Manager
    Location:
    Mostly the Netherlands
    Hi there!
    Sorry to hear that, assuming everything you say is right, that sucks bigtime.
    I personally never heard of the casino before, but there are several routes to follow:
    Pm the user you mentioned here, and ask if he/she is in touch with this casino, maybe they can speed things up, or clarify what is going on:
    You can check the casino's site for a toll free number, maybe youll get in touch with someone who knows more, or can explain whats going on:
    If that all fails, or you hear something you do not agree with, then you can submit a PAB just click on MaxD's profile and PM him.
    First read this :

    http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

    But patience first: take the steps i described first, then wait maybe a day or two taking in account that during x-mas things might go slower:)
    Good luck!
     
  4. Dec 25, 2012
  5. Petrer10

    Petrer10 Experienced Member

    Occupation:
    nothing, nada, nix
    Location:
    zurich, chelyabinsk
    estrella

    i have also problem with this casino.
    i withdrawals 730 dollar.
    first says it have problems withdraw the money with credit card. also withdraw with moneybookers. the casino estrella says on sunday send it. but no cash. the money was returned in my account. now i withdraw the third time. .. the live chat is never avaiable.
     
  6. Dec 25, 2012
  7. peezo13

    peezo13 Experienced Member PABnonaccred

    Occupation:
    postie
    Location:
    Scotland
    Thanks. Everything i say is right, just an honest gambler that got lucky for once at which looks like at the wrong casino! I have private messaged the user so ill wait while and see if he/she replies. I'll keep persisting with there 'first class support' and hopefully get an answer. Thanks for your help
     
    1 person likes this.
  8. Dec 30, 2012
  9. bigwinpictures

    bigwinpictures Experienced Member webmeister

    Occupation:
    Slot Enthuasist
    Location:
    SlotLand
    Hi,

    I get message from peezo13 that cashout is now processed. I send message to Casino Estrella during christmas and ask is there some cashout delays during christmas season and here is what they reply: On these days, the process is taking between 3 and 5 working days. I´m sorry for the delay.
    If you have any other questions or need support, please contact us anytime.

    I have made more than 10 cashouts from Casino Estrella myself and after i send my documents to them, they have processed all my cashouts between 2min - 24h except
    the one i took 23.12.2012. It takes 4 days but i'm sure that is because christmas.

    Good luck to your games and happy new year to everyone!
     
  10. Dec 30, 2012
  11. Petrer10

    Petrer10 Experienced Member

    Occupation:
    nothing, nada, nix
    Location:
    zurich, chelyabinsk
    they payed me.

    i was wondering that no live support. but now payed me fast:l View attachment 37067 olup:
     
    2 people like this.
  12. Dec 30, 2012
  13. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    impressive if the casino pays quickly and offers big bonuses
    any regulars play here/heard of it?
     
  14. Dec 30, 2012
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    No canada in the drop down menu. Odd, i dont think ive come across an mg casino thats not canada friendly
     
  16. Dec 30, 2012
  17. bigwinpictures

    bigwinpictures Experienced Member webmeister

    Occupation:
    Slot Enthuasist
    Location:
    SlotLand
    This is relatively new casino, they opened its doors about 4 months ago. Casino is mainly targeted to South America markets and casino use Microgaming, NextGen and Sheriff Gaming games.
    The operator of website is Starfish media N.V., a company licensed and regulated by the laws of Curacao. They use same platform than for example CasinoEuro.
    About one month ago they opened affiliate program and we have represent Estrella since then and we don't have any bad experience working with them.
     
  18. Dec 30, 2012
  19. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Strange because those are all softwares canadians can normally play. The site says no americans in the excluded list and a couple others, but nowhere does it say no canadians, but canada isnt an option when registering
     
  20. Dec 31, 2012
  21. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    quick FYI, got Estrella to add Canada (for all you Canuckleheads)

    btw, the 250%? It's deposits, plural, meaning only up to 100$
     
  22. Jan 1, 2013
  23. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    Lol, oh dear

    From me to rep and their reply


    Me
    the promotion....250% on deposits, plural, up to $100
    How does that work?

    Rep
    After your deposit of $100 you receive a bonus of 250% so you would end up with 750!!



    Oh, i hope the finance dept are as good at math :D
     
    4 people like this.
  24. Jun 8, 2013
  25. mj777

    mj777 Dormant account

    Occupation:
    self employee
    Location:
    non
    You will never finish your wager on this casino Low payout hard to win
     
  26. Jun 8, 2013
  27. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    MG rtp's are static across the board - you've the same chance here as any other MG casino.
     

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