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Casino Elegance 4-6 weeks for payment?

Discussion in 'Payment Processing Issues' started by kassiap, Oct 15, 2012.

    Oct 15, 2012
  1. kassiap

    kassiap Dormant account

    Occupation:
    BARTENDER
    Location:
    RIGHT HERE
    Hi All!


    Anybody else cashed from this group before?


    Cheque Withdrawal Receipt
    Amount of Withdrawal: $500.00
    Date and Time: 2012-10-15 | 13:29:17
    Remaining Balance
    Real Chips: $0.56
    Bonus Chips: $0.00
    Available for Play: $0.56
    Please expect payment via Cheque in EUR
    Withdrawal Processing Time: 4 to 6 Weeks



    REALLY 4 - 6 WEEKS?????

    This is the only option i have as they do not have bank wires


    4-6 week seem a tad excessive for an accredited casino


    Thanks
     
  2. Oct 15, 2012
  3. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Cashed out long, long time ago to an e-wallet. No hassles. Ask KK as he may know more about them and I vaguely recall him commenting on this casino before.
     
  4. Oct 15, 2012
  5. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    1 person likes this.
  6. Oct 15, 2012
  7. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Judging from the Casino name it seems although they pay late... They pay elegantly ...

    Nate
     
    1 person likes this.
  8. Oct 15, 2012
  9. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    According to the accredited page they pay within 48 hours.
    Maybe time to change that wording if they only process cashouts one time a week.
     
  10. Oct 15, 2012
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I used Neteller - and they (the Everest Group) ALWAYS paid me the day after I made my withdrawal request.

    I can't comment about cheque withdrawals - I haven't done one of those anywhere for about the last 10 years!

    KK
     
  12. Oct 15, 2012
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I've PMd the rep to see what's up.
     
    3 people like this.
  14. Oct 16, 2012
  15. kassiap

    kassiap Dormant account

    Occupation:
    BARTENDER
    Location:
    RIGHT HERE
    Not even an email to my inbox requesting docs or anything.


    I had to go find a section where it takes me to a third party to verify my account.


    I guess we will see if they answer that my docs have been approved. I suspect it may take a while


    Getting paid should not be this hard, they sure like to take money quickly.



    Anybody know of a casino i can play now and pay them in 4-6 weeks if i lose????








    On a positive note Bet365 paid me again the next day via bank wire

    Why cant everyone operate this way?
     
  16. Oct 16, 2012
  17. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA


    They are totally different creatures. One is a wel-funded sportsbook and the other might just be able to hold its head above water in the current economic climate.
     
    1 person likes this.
  18. Oct 16, 2012
  19. kassiap

    kassiap Dormant account

    Occupation:
    BARTENDER
    Location:
    RIGHT HERE
    Good point Chu!


    But couldnt you have made that point after i get paid lol
     
  20. Oct 16, 2012
  21. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Sorry, hasty little me.
     
  22. Oct 16, 2012
  23. itsik

    itsik Dormant account

    Occupation:
    Consulting
    Location:
    USA
    Hi Kassiap,
    Yesterday, after receiving notification from Casinomeister I sent you a private message and offered to help. Please let me know if you received this message or not.

    Please understand that Cheques is indeed our slowest withdrawal option, but we do offer many other options which are faster but their availability might depend on your country. Once you get in touch with me or with our Customer Service we will be able to address your specific case and hopefully offer a solution.

    As for the point about requesting documents: any withdrawal request is handled according to our standard process. some cases require documents and other do not. In your case I can assume (again, I can only assume unless I know who you are and which account is being discussed) that there were no issues and your request was handled according to the standard timelines based on the payment method you selected.

    Again, please either get in touch with me in PM or directly with our customer service agents so we can address your specific case.

    Thanks
    Itsik

    Everest Gaming
     
    1 person likes this.
  24. Oct 16, 2012
  25. kassiap

    kassiap Dormant account

    Occupation:
    BARTENDER
    Location:
    RIGHT HERE
    Sorry i had no notification and have now replied to your pm



    I will state again though

    I only withdraw via bank wire/transfer and that option was not available to me with your site


    Only option i had was cheque


    and i still find four to six weeks excessive. Even if you dropped a check in the mail next week from anywhere in the world, i would get it within ten days so your time frame is out to lunch


    I thank you for looking into this for me
     
  26. Oct 16, 2012
  27. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    in the withdrawals methods that they offer it says ther
    4-6 weeks

    any other mode (e-wallets) i allways get paid between 24 and 48 hours
     
  28. Oct 18, 2012
  29. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
    .

    I asked Casino Elegance about their payout time. This is what I was told (I assume this also may apply to other casinos in the group as well)

    Thank you for your inquiry.

    All withdrawals from VIP players will be handeled within 48 hours
    approximately. All other pay out requests will be processed twice a
    week. So reaching a VIP level will speed up the process.


    Twice a week means that it can take some days before they process a players withdrawal.
     
    2 people like this.
  30. Oct 18, 2012
  31. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    Thanks Rainmaker!

    It's always good to know what casinos I would never play at since I rarily reach any VIP status anywhere:rolleyes:
     
    1 person likes this.
  32. Oct 20, 2012
  33. kassiap

    kassiap Dormant account

    Occupation:
    BARTENDER
    Location:
    RIGHT HERE
    Got an email requesting my bank info for wire transfer


    Sent in Wed and have heard nothing yet if it is approved.


    Will keep you posted



    The Rep on here HAS been a big help so far
     
    1 person likes this.
  34. Oct 25, 2012
  35. kassiap

    kassiap Dormant account

    Occupation:
    BARTENDER
    Location:
    RIGHT HERE
    Again i want to send my appreciation to Itsik

    Without your help this would have been a long wait

    Thanks to Bryan as well for the note you sent to start the ball rolling



    I have now been paid via Bank wire(only 5 business days once the rep once involved) and i will play here again... How bout another deposit bonus Itsik??? lol



    Thanks again


    Could a "mod" please mark this as resolved
     
    2 people like this.

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