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Casino Del Rio STOLE $1050.00 from me!

Discussion in 'Online Casino and Poker Complaints - old section' started by f_dupp, Aug 20, 2003.

  1. f_dupp

    f_dupp Dormant account

    I made a $100 deposit at casino del rio. They gave me a $100 bonus whick I didnt ask for. Apparently the bonus is their "lisence to steal". After Playing jacks or better and winning $1050 I tried to cash out. NO DEAL. They told me the Jacks or Better game doesnt apply toward wagering requirements for the B.S. bonus I never asked for. In short, these people are theives. DO NOT PLAY THERE. Its a no-win for the player.
     
  2. santo

    santo Dormant account

    You could just play a game that does meet the WR and then cash out.

    If you don't decline the bonus specifically, by playing with it you're accepting the terms of it...

    Not a no-win if you read the T&C..
     
  3. f_dupp

    f_dupp Dormant account

    I do not usually read the fine print of a bonus I am not pursuing. I went to their casino to play Jacks or better on playtechs software, thats the only reason I went there. In no way would I knowingly accept a bonus which negates the play of my favorite game. This bonus appeared automatically when I deposited. I never applied or asked for it, had the terms appeared with it with an opportunity to decline the bonus, only then would I find this justifiable. I contacted the casino to find out why I could not cash out the $1050, and was told I had not wagered enough, not that I might as well be in "play for fun" mode on the Jacks or Better machine. So I returned to the same game trying to meet these requirements not knowing that was impossible. After talking to them the machine played totally different as if they had flipped the "win/lose" switch. It immediately had $850 of the money back. I just wanted out of their casino at this point and tried again to cash out the last $200. Again I was told I had not wagered enough. I went to the comp points page and did the math to find out I had made $14,000 in wagers. Thinking that wasnt enough for them made me so disgusted that I threw $200 at their keno machine and bailed. Later that evening with a balance of $00.00 I received an email explaining to me that I can pay to play that particular game but that it will not pay me. I WAS RIPPED OF BY CASINO DEL RIO. Its official.
     
  4. santo

    santo Dormant account

    I think this discussion was had not to long ago on this board..

    Are you saying you didn't notice that this $100 turned up, and wonder where it came from, and what terms applied to it?

    Say you were playing with your $200, dropped to $90 then hit a royal flush. If you hadn't had the bonus you'd have zeroed out...

    Not saying that did happen, but that's why they have to enforce the T&C.
     
  5. f_dupp

    f_dupp Dormant account

    How could I not notice the bonus when it causes a popup that makes me click it to continue? And I have encountered these bonuses at many playtech casinos, some were so big that I did read the disclaimers. They all appeared the same. None of them involved my game, so I could give a shit right? I dont enjoy reading disclaimers and its the last thing a gambling addict wants to do in a casino. I admit that only after receiving their email finally stating why I couldnt cash out was because I was playing Jacks or Better, did I read the disclaimer. When I had the credit in my account and wanted to cash it out, I was told by the computer and on the phone I hadnt wagered enough. And this was after being put on hold several times, being misinformed that my user name was incorrect. And being told "I dont know" as an answer to a half dozen questions, all by what sounded like a 16 year old girl. No offense but she should be babysitting, not running casinos. If on the phone I was told it was due to me playing jacks or better I couldve at least tried to get my deposit back. The game was never going to pay out, but still took money. Its that simple. As far as me dropping below my deposit and coming back for a big win, your right santo, that is exactly what happened. I probably only won because the whole program is a scam based on their bonus. I was only allowed to beat a rigged machine because the program knew it would be negated by the bonus. Maybe its planned out that a player win until the wagering requirements have nearly been met to keep them coming back thinking they could win. But thats getting into a whole new thread right santo?
     
  6. f_dupp

    f_dupp Dormant account

    I just got on Del Rios websites t&c page and re-read their disclaimer and here it is word for word : Additional First, Second and Third Deposit Bonus Conditions:

    1) To claim the above 2nd and 3rd deposit bonuses, both your deposits must be made within one week of your initial deposit.

    2) The Bonuses will be given only once per household and/or per account, as per our terms of use . If a second account is opened it will be closed and all bonuses and winnings may be canceled.

    3) Bets placed on Roulette, Baccarat, Craps, Jacks of Better, and Sic Bo do not count toward the wager requirement.


    Jacks OF Better! No shit, thats what it says. I copied and pasted this. OF Better, how long has this typo been there? Did they make up the rule yesterday when I wanted to cash out. I also just reread the other playtech casinos terms that I play at and they dont list Jacks of Better as a game you cant play with the bonus, only this one does. Other than that the games listed are the exact same. Could it be that this casino can so ill afford a lousy $1000 winner that they would dream up a new rule just to avoid paying him? I would like to add that the conditions pasted above are the fine print of the fine print. On the top of the terms and conditions page, listed first are the terms of the exact bonus I received. It makes no reference to a game called Jacks of Better. It immediately begins listing terms for other bonuses, leading a person to believe that may be the end of the list of terms for that particular bonus. Its not until a person scrolls down past the terms of two other bonuses that they see the ADDITIONAL terms that I pasted above. If they want me to read the fine print, then the least they could is read it themselves. Then go back and fix the spelling. Technically I didnt break the rules of any bonus. I did not play Jacks of Better. But I did "win" over $1000 on the game called Jacks or Better. You must register/login in order to see the link.
    click on promotions, and grab your shovel. The shit is thick.
     
  7. jinnia

    jinnia Dormant account

    Ok, am I reading the above post correctly?

    "Del Rio found guilty of non-payment due to typographical error?"

    that's a new one .. LOL
     
  8. mrracetrack

    mrracetrack Dormant account

    F_dupp,

    Basically, YOU F-dupp, by not reading all the T&C.

    Yes, these casinos will make a big issue about petty shit, and it is frustrating to try to deal with some of the morons that are employed in customer service positions.

    Bottom line here, is that the game you played (regardless of how they spelled it, we all know what they meant)is currently listed as a non playable game as far as WR are concerned.

    What you need to do, is to try to find out if it was listed as a T&C prior to you playing.

    If it was NOT, then you have a valid beef.

    Try looking on the Wayback machine, or maybe someone copied the T&C.
     
  9. f_dupp

    f_dupp Dormant account

    No , you are obviously not reading it correctly. But thanks for trying.
     
  10. glodge

    glodge Banned User - dodgy back stabber

    Try going to the You must register/login in order to see the link. and seeing if they have a cache of the web page.
    Else try and see if google has it cached.

    Other than that, it's always best to take a copy of the T&C's before playing anywhere, especially so if playing a bonus.

    As far as the Jacks of Better, this is just a typo & I think you'll find in most T&C's that anything like this has a clause entry.
     
  11. tim5ny

    tim5ny Quit Gambling

    Lies! Lies! Lies! Welcome to the world of online gambling! Having any fun yet?
     
  12. f_dupp

    f_dupp Dormant account

    I went to google and did as glodge suggested with this result.

    In the interest of fair gaming in order to cash out any amount of money you must wager at least (12) times your bonus. If you withdraw before having reached the minimum wagering requirements, your bonus and winnings will be void.

    For Example:
    Deposit $75 receive $75, minimum wager is $900
    Deposit $100 receive $100, minimum wager is $1,200

    This Bonus will be given only once per household and/or per account, as per our terms of use . If a second account is opened it will be closed and all bonuses and winnings may be canceled.

    Bets placed on Roulette, Baccarat, Craps, and Sic Bo do not count toward the wager requirement.

    Unless otherwise stated, this offer cannot be combined with any other offers or promotions offered by Casino Del Rio. The Casino reserves the right to change the terms and conditions of this offer at any time and it is your responsibility to periodically check here for changes and updates

    Hmmm that MUST be a new rule. These terms may be veiwed at: To link to or bookmark this page, use the following url: You must register/login in order to see the link.


    Good call glodge!
     
  13. f_dupp

    f_dupp Dormant account

    I also found this.

    Instant 1st Deposit Bonus up to $100!
    When you become a Real Money Player, we'll match your first deposit with a 100% Bonus up to $100 in Free Cash!

    TERMS

    1. You must deposit at least $20 to qualify for this bonus.

    2. In the interest of fair gaming player must wager fifteen (15) times the sum of the deposit plus the bonus before any withdrawals will be processed. For example: Deposit $100, get a $100 bonus, wager at least $3,000($200 x 15) before cashing out.

    3. Bets placed on Roulette, Baccarat, Craps, and Sic Bo do not count toward the wager requirement.


    View general Terms of Use

    Can you read this Jinnia? No Jacks of Better.
    If not try reading it here. You must register/login in order to see the link.

    It appears this casino is a bonus abuser. And they go around treating me like the Dutch? I feel I speak for all the Dutch when I say that this casino should be on Casinomieister's Reputable Casino List NOT
     
  14. jinnia

    jinnia Dormant account

    lets see f__dupp .... yep, I am reading it.

    I commented on the Jacks OF Better, for you emphasized on that in earlier post. I just thought it be funny to argue a case from a typographical error.

    Seriously now.. seems as if you have proof of their Rules changing AFTER you requested cash out. So go after them.

    Good Luck!
     
  15. jinnia

    jinnia Dormant account

    My goodness, I read over the rules to Del Rio ... have to play 6x's your deposit, then get bonus, and play 12x's that before cashing out?

    And no, no mention of Jacks or/of Better as a game not to play.

    And you f__dupp, complied with those rules and they are giving you crap over a withdrawal request?

    I say you have a true gripe with them, so go after them. And I wish you luck!!
     
  16. f_dupp

    f_dupp Dormant account

    I didnt even hit cache on this one, Im assuming its recent.
    You must register/login in order to see the link.

    I also looked at their sister casino. Casino Tropez doesnt list Jacks of Better as a game you cant play with the bonus. Not even after yesterday.
    I am not going after the money. They obviously dont have any. They probably spent mine on making a new terms and conditions page yesterday. I will send them more money so they can go back and fix the spelling. Could this be more pathetic? These people jeopordize the integrity of A $100 billion dollar a year industry. $1000.00 will not cover the expenses. If I were a real casino Id worry less about bonus abuse and more about casinos such as Del Rio, ruining my business.
     
  17. f_dupp

    f_dupp Dormant account

    In the email I received from Latisha Ralf it states this:
    Please note that according to the terms and
    <,conditions of the first deposit bonus bets pleased in Craps, Roulettes,
    <,Baccarat, Sic-Bo, and Jacks or Better (Including jacks or better 4 line) do
    <,not count towards the wagering requirements.

    "Including jacks or better 4 line" It doesnt say that ANYWHERE in yesterdays or todays terms. They will just constantly update to include any games that a player may actually win on. As it just so happens I was playing that game also. In my 12 years of being able to gamble legally
    I have lost hundreds of thousands of dollars to casinos, often times dumping 4 to 6 thousand in a weekend. But I can honestly say this is the most disheartening loss to date. I have left land based casinos feeling awfully stupid, but I never felt cheated like I always do online. The house already has an edge, yet they still rig their games. When thats not enough they call you a bonus abuser. When all this doesnt work, they change the rules of the game while your playing it. All this leaves me with an overall 0% chance of winning. If there was only a side bet in Jacks or Better that allowed me to bet on whether or not the dealer would have a face card on the double up feature. Now theres a safe bet.
     
  18. f_dupp

    f_dupp Dormant account

    As if more proof were needed I just found this on You must register/login in order to see the link.

    Casino del Rio has offers a 100% bonus for new players, up to $100. The bonus is given after playing through the deposit at least six times. Roulette, craps, sic bo, and baccarat are not allowed to fullfill the play requirement. Personally I deposited the full $100. After I fullfilled the play requirement I was given the bonus about 12 hours later, without having to ask. I then played some more, it was my goal to get up to $400 or go bust trying. I was playing 50 cent 4-play Jacks or Better video poker, doubling up often. In the end it all came down to a $240 double up bet, which I lost, so I again lost everything trying.

    You can find this at: You must register/login in order to see the link.
     
  19. jpm

    jpm Dormant account

    Oh for God's sake, haven't we been thru this all before? (Yes we have, look back about a month. Santo was right on the mark) You screwed up in two ways here. First you did not read the terms & conditions at the casino before you started playing there. Here's a copy from their promotions page:

    Additional First, Second and Third Deposit Bonus Conditions:

    1) To claim the above 2nd and 3rd deposit bonuses, both your deposits must be made within one week of your initial deposit.

    2) The Bonuses will be given only once per household and/or per account, as per our terms of use . If a second account is opened it will be closed and all bonuses and winnings may be canceled.

    3) Bets placed on Roulette, Baccarat, Craps, Jacks of Better, and Sic Bo do not count toward the wager requirement.

    4) The casino reserves the right to review transaction records and logs from time to time, for any reason whatsoever. If, upon such review, it appears that player/s are participating in strategies that the casino in its sole discretion deems to be abusive, the casino reserves the right to revoke the entitlement of such player to the promotion.

    5) In the event of a dispute, all decisions made by the casino will be final.

    6) The Casino reserves the right to change the terms and conditions of this offer at any time and it is your responsibility to periodically check here for changes and updates.


    Numbers 3 & 6 are the pertinent ones to this discussion. You played JoB, whether they spelled OR wrong or not, you know what it means, so that excuse doesn't fly. So your wagering DOES NOT COUNT. And number 6 is pretty self-explanatory..."it is your responsibility to periodically check here for changes and updates." You didn't do this.

    Yes, you got the bonus automatically when you deposited. AT THAT POINT you should have either called or checked the web site BEFORE you played anything to find out what the T&C are. You're not a rookie by your own admission, so you can't use that for an excuse. Any other T&C's you found thru google or affiliate websites (like the playcasinodelrio.com you mentioned) or wizard of odds DON'T COUNT. The ONLY one that matters is the one on the casino's website at the time you played. Since you didn't bother to check it, then you are stuck with whatever it says now.

    They didn't rip you off, YOU screwed yourself by not knowing the rules of the game before you decided to play. Its a tough lesson, but one I'm sure you won't soon forget. And I'll bet money that you will always check the T&C before you start playing at a new casino again.

    Sorry if this is harsh, but I'm so tired of reading how 'x casino ripped me off because I didn't know the rules and hit a jackpot' that I could puke. :puke:
     
  20. f_dupp

    f_dupp Dormant account

    How fucking dare you? I point out an instance of probable online fraud on a watchdog website, and now your gonna bust my balls? That does seem a BIT harsh. And if you are so tired of reading how "x casino ripped me off" I can tell you this. YOU ARE IN THE WRONG FUCKING PLACE. Maybe your simply in the wrong forum. If I were you, I would "check for changes and updates", cause You must register/login in order to see the link. has moved. Then drag your tired ass elsewhere. As far as you saying that I cannot use my being a rookie as an excuse?! Excuse for what you asshole? Am I in the wrong?
    I opened my first online account at Golden Palace about 4 weeks ago. I have been gambling at real casinos for 12 years, and have NEVER had any hassles. In fact they treat me wonderfully, the last thing I have learned from my gambling experience is to expect to be defrauded by the casino. As for me calling the casino, in case your only read half the thread, I repeat, I did call them. The person on the phone did not know the t&c's. If she did, then she purposely misinformed me. The were obviously very new rules. Very new. But like you said, I should "periodically check for changes and updates". Ive spent 5 hours there, all in the same day. Should I check between hands? Maybe just after the ones I win huh? Somehow I dont think my losing would warrant constant rule changes. As for knowing the rules of the game, how is this for basic strategy in the particular game I was playing?
    1. I Lose
    2. Refer back to 1.
    Isnt it hard enough to beat these rigged games without the additional rules?
    Again, I am only here to warn fellow gamblers of a crooked casino.
    ATTN HONEST PLAYERS: DO NOT PLAY AT CASINO DEL RIO!
    ATTN JPM: CASINO DEL RIO IS OFFERING A GREAT 100% BONUS FOR NEW PLAYERS, visit: You must register/login in order to see the link. And may I suggest the Jacks of Better machine. (Its very loose)
     

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