Casino Del Rio offers me a refund offer. I lose. They deny the refund.

[evoid]

They emailed me this on July 5 :

Summer - Casino Del Rio style!

Casino Del Rio will bring you to a
summer paradise with this risk free offer!

Get a
20% up to $200 REFUND

Promotions Terms
This offer is valid NOW through Saturday, July 7th 11:59 pm Casino Time

Your e-mail Lottery Code is: O11770
Click here to view the most recent e-lottery winners.

This promotion is reserved for members who have received an email invitation ♣ Refunds will be issued on Sunday, July 8th ♣ We ask that you wager your refund five times ♣ Members must deposit at least once to qualify for a refund ♣ Members with a payout ratio greater than 100% during the event do not qualify ♣ Bonus/deposit amounts are equivalent in all currencies: $300 = 300= 300 ♣ Please review our Bonus Terms and Terms of Use

I lost 800$ on Friday. I did not get the bonus on Sunday. Now they say I wasn't elligible.

 

[tencardcharlie]

I love the new meaning they give the word "risk free".

What do they claim to be their reason for not giving you the refund?

 

[evoid]

This is resolved already.

Seems like the CSR who shooed me away didn't know what he was doing.

I'll make sure to get a written confirmation in the future before I play those after-wager bonuses.