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Casino Del Rio offers me a refund offer. I lose. They deny the refund.

Discussion in 'Casino Complaints - Bonus Issues' started by evoid, Jul 10, 2007.

    Jul 10, 2007
  1. evoid

    evoid Dormant account

    Location:
    Montreal, Canada
    They emailed me this on July 5 :

    I lost 800$ on Friday. I did not get the bonus on Sunday. Now they say I wasn't elligible.
     
  2. Jul 10, 2007
  3. tencardcharlie

    tencardcharlie Dormant account

    Occupation:
    Bureaucrat
    Location:
    The playboy mansion.
    I love the new meaning they give the word "risk free".

    What do they claim to be their reason for not giving you the refund?
     
  4. Jul 10, 2007
  5. evoid

    evoid Dormant account

    Location:
    Montreal, Canada
    This is resolved already.

    Seems like the CSR who shooed me away didn't know what he was doing.

    I'll make sure to get a written confirmation in the future before I play those after-wager bonuses.
     

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