Casino Del Rio offers me a refund offer. I lose. They deny the refund.

evoid

Dormant account
Joined
Aug 6, 2004
Location
Montreal, Canada
They emailed me this on July 5 :

Summer - Casino Del Rio style!

Casino Del Rio will bring you to a
summer paradise with this risk free offer!

Get a
20% up to $200 REFUND

Promotions Terms
This offer is valid NOW through Saturday, July 7th 11:59 pm Casino Time

Your e-mail Lottery Code is: O11770
Click here to view the most recent e-lottery winners.

This promotion is reserved for members who have received an email invitation ♣ Refunds will be issued on Sunday, July 8th ♣ We ask that you wager your refund five times ♣ Members must deposit at least once to qualify for a refund ♣ Members with a payout ratio greater than 100% during the event do not qualify ♣ Bonus/deposit amounts are equivalent in all currencies: $300 = 300= 300 ♣ Please review our Bonus Terms and Terms of Use

I lost 800$ on Friday. I did not get the bonus on Sunday. Now they say I wasn't elligible.
 

evoid

Dormant account
Joined
Aug 6, 2004
Location
Montreal, Canada
This is resolved already.

Seems like the CSR who shooed me away didn't know what he was doing.

I'll make sure to get a written confirmation in the future before I play those after-wager bonuses.
 
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