Casino Cruise withdrawal doesn't seem to be processing?

[maxd]

The casino has shown good evidence that there is indeed a duplicate account at the OP's location. In fact given the data I've seen it's highly unlikely the OP could not have known that.

Given the evidence at hand I've changed the thread title, the original was "Casino Cruise withdrawal doesn't seem to be processing?"

 

[lockinlove]

The casino has shown good evidence that there is indeed a duplicate account at the OP's location. In fact given the data I've seen it's highly unlikely the OP could not have known that.

Given the evidence at hand I've changed the thread title, the original was "Casino Cruise withdrawal doesn't seem to be processing?"

Any thoughts or findings on casino cruise supposedly taking the players funds and then offering them a deposit bonus therefore enticing them to play even more on a so called breach of terms duplicated account?

 

[maxd]

Any thoughts or findings on casino cruise supposedly taking the players funds and then offering them a deposit bonus therefore enticing them to play even more on a so called breach of terms duplicated account?

[strike]Wasn't part of the PAB so not something I looked into.[/strike]

Later: My bad, got my wires crossed with another CC case. Those points you've mentioned do (still) need looking into.

 

[Tirilej]

The casino has shown good evidence that there is indeed a duplicate account at the OP's location. In fact given the data I've seen it's highly unlikely the OP could not have known that.

Given the evidence at hand I've changed the thread title, the original was "Casino Cruise withdrawal doesn't seem to be processing?"

There was never any doubt that it was two accounts, but there were two persons, both verified.
They gave back the deposit and told her she could get a bonus if she wanted to play more, isn't that a bit odd?

I don't mean to question you or the outcome but I simply can't trust this casino. I can't.
After all threads and complaints about them here I simply feel that they don't belong here. Just my opinion though.

 

[maxd]

There was never any doubt that it was two accounts, but there were two persons, both verified.

Guys, you're both quite right. Seems I was getting my wires crossed with another CC case. I'll re-open this one and press the casino people further.

Thanks for calling me out on this.

PS. Original thread title reinstated.

 

[Harry_BKK]

There was never any doubt that it was two accounts, but there were two persons, both verified.
They gave back the deposit and told her she could get a bonus if she wanted to play more, isn't that a bit odd?

I don't mean to question you or the outcome but I simply can't trust this casino. I can't.
After all threads and complaints about them here I simply feel that they don't belong here. Just my opinion though.

Assuming the accounts were indeed from two different people, we should not forget that Casino Cruise conveniently decided to close the winning account!!!

If that turns out to be true then they are a definite rogue outfit, not that they are much better at present as it is.

 

[lockinlove]

There was never any doubt that it was two accounts, but there were two persons, both verified.
They gave back the deposit and told her she could get a bonus if she wanted to play more, isn't that a bit odd?

I don't mean to question you or the outcome but I simply can't trust this casino. I can't.
After all threads and complaints about them here I simply feel that they don't belong here. Just my opinion though.

Nice post Trilej.

I just re read the thread and yup at no time was this ever questioned. And also, the terms do no state two people cant have an account they state the same person cant have duplicate accounts. So yeah. Then they offer her a bonus after they take the funds to keep playing there????

Very bad.

 

[Tirilej]

Assuming the accounts were indeed from two different people, we should not forget that Casino Cruise conveniently decided to close the winning account!!!

If that turns out to be true then they are a definite rogue outfit, not that they are much better at present as it is.

If both are verified it must be extremly multiple personalities

In case you missed Max post he have reopened this case again. There is still hope!

 

[brianmon]

If both are verified it must be extremly multiple personalities

In case you missed Max post he have reopened this case again. There is still hope!

He isn't verified as he didn't win so no need to send documents. Thanks I will give a PAB a go but not holding out for a positive outcome!

Apparently, the boyfriend isn't verified

 

[Harry_BKK]

He isn't verified as he didn't win so no need to send documents. Thanks I will give a PAB a go but not holding out for a positive outcome!

If both are verified it must be extremly multiple personalities

In case you missed Max post he have reopened this case again. There is still hope!

Deleted, Brian was faster!

 

[Tirilej]

Apparently, the boyfriend isn't verified

Then that is what they should have asked for then since it's ok according to their rules to be several from the same household to play at the casino, as long as one person not have more than one account.

 

[Harry_BKK]

Then that is what they should have asked for then since it's ok according to their rules to be several from the same household to play at the casino, as long as one person not have more than one account.

The T&C's are of course not clear leaving CC room to interpret as they like or see fit for their purposes. In legal terms they do not allow 1 person to have more than 1 account / IP / home address but at the same time they have the highlighted sentence which mentions IP address but does not specify exactly if it includes multiple people registering from the same IP. The words "home address" are the clue.

4.7. Your Account must be registered in your own, correct, name. You may only open one account i.e. Your account is limited to one account per IP address / home address. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". If you open more than one account, any winnings on either account will be forfeited and all accounts will be closed. Any Duplicate Accounts may be closed by us immediately and:

Considering their past i wouldn't be surprised if we will see a retro-active change being sneaked into their terms.

 

[Tirilej]

The T&C's are of course not clear leaving CC room to interpret as they like or see fit for their purposes. In legal terms they do not allow 1 person to have more than 1 account / IP / home address but at the same time they have the highlighted sentence which mentions IP address but does not specify exactly if it includes multiple people registering from the same IP. The words "home address" are the clue.



Considering their past i wouldn't be surprised if we will see a retro-active change being sneaked into their terms.

Exactly! I have posted about it earlier so I'm actually surprised they haven't changed it already, but maybe they missed it
Honestly I can't even understand why they want to keep being accredited here, because I've rarily seen any positive post about them ever. That can't be good marketing.

 

[lockinlove]

Then that is what they should have asked for then since it's ok according to their rules to be several from the same household to play at the casino, as long as one person not have more than one account.

Im like you. I dont like this casino from all the complaints ive read and the disappearing act of the rep in threads.

Heres the thing. How hard is it to say "only one account per household/IP" like most casinos have if they dont want others players from the same home. Instead they have some long winded crap stating "your" "you" which makes it very easy for the casino to take advantage of a situation like this. I have a hard time believing this wasnt done on purpose to be quite honest.

AND then after all this, you offer the player a deposit match. Can you be any more crazy and insulting than that?

 

[b3b44]

one of the main reasons i don't have an account with this casino is because of all these complaints here don't even bother to sign up.....simple as that

 

[brianmon]

4.7. Your Account must be registered in your own, correct, name. You may only open one account i.e. Your account is limited to one account per IP address / home address. Any other accounts which you open with us in relation to the Service and the Website shall be "Duplicate Accounts". If you open more than one account, any winnings on either account will be forfeited and all accounts will be closed. Any Duplicate Accounts may be closed by us immediately.



Legally, and grammatically, the way this is written, it can only be interpreted one way. 'a person can only have one account per IP address / home address'.
It can not mean 'only one account per IP address / home address

Had they written that whole clause, simply as.. 'Only one account per person / IP address / home address' then they'd have been covered from all angles.

But as it is, it would not stand up in a UK court, and if I was the OP, I'd be taking legal advice on the matter.

 

[brianmon]

also, reading further into the T&C....

... If you open more than one account, any winnings on either account will be forfeited and all accounts will be closed. Any Duplicate Accounts may be closed by us immediately and:
4.7.1.All transactions made from the Duplicate Account will be made void;
4.7.2. All stakes made using the Duplicate Account shall be voided and deposits will be returned to you

So even though they're claiming duplicate accounts. Only one account is being closed, not all accounts, as their terms state.

Coincidentally, the account with 15k winnings is the one being closed


Considering the amount of complaints about Casino Cruise
I think Bryan should maybe look at editing his review, and removing his name and 'personal recommendation'
Because it's not doing his or CM's reputation any favours

 

[michielm1]

Still ... this casino makes the list it is on, worth a lot less

 

[Jack Elevers]

The old case of 'reverse-withdrawal' trying to rear its ugly head.

As advised, resist temptation. PLAY THE WAITING GAME... Do not give in.

J x

 

[Tirilej]

The old case of 'reverse-withdrawal' trying to rear its ugly head.

As advised, resist temptation. PLAY THE WAITING GAME... Do not give in.

J x

I guess you responded without reading the thread. This player was denied her payment, so not much of a temptation to resist there.

 

[Jono777]

Threads like this make me wonder just how many players out there who do NOT have the benefit of CM are being stung by this terribly run casino.

 

[lockinlove]

Threads like this make me wonder just how many players out there who do NOT have the benefit of CM are being stung by this terribly run casino.

I bet its an incredible amount. I know if it wasnt for this forum, I would have given up out of pure anger and frustration at some of the bs ive endured from sketchy casinos. This forum works in many ways, one it keeps the operators in line because they dont want a bunch of complaints about them that can easily be found via google. Plus they would also lose business of the members here. Which im sure casinos like casino cruise has. All this negative feedback is costing them money.

Sometimes I wonder how people find these kinds of casinos without being part of a forum? Seems like it would be difficult.

 

[Jono777]

I bet its an incredible amount. I know if it wasnt for this forum, I would have given up out of pure anger and frustration at some of the bs ive endured from sketchy casinos. This forum works in many ways, one it keeps the operators in line because they dont want a bunch of complaints about them that can easily be found via google. Plus they would also lose business of the members here. Which im sure casinos like casino cruise has. All this negative feedback is costing them money.

Sometimes I wonder how people find these kinds of casinos without being part of a forum? Seems like it would be difficult.

I genuinely and seriously wonder how I survived my pre-CM days!

They already have lost me. A total of 2 negative threads combined with the easiest bonus ban you've ever seen and I grabbed my coat super quick.

Strange how a year+ absence and the ban miraculously gets lifted and I'm being bombarded with 75%, 100% and even 200% plus free spin offers.

Who knows, I'd have more than likely took these offers if not for the constant negative publicity and thats just me, as you say they've probably lost loads of punters due to CM and other forums and deservedly so.

 

[lockinlove]

I genuinely and seriously wonder how I survived my pre-CM days!

They already have lost me. A total of 2 negative threads combined with the easiest bonus ban you've ever seen and I grabbed my coat super quick.

Strange how a year+ absence and the ban miraculously gets lifted and I'm being bombarded with 75%, 100% and even 200% plus free spin offers.

Who knows, I'd have more than likely took these offers if not for the constant negative publicity and thats just me, as you say they've probably lost loads of punters due to CM and other forums and deservedly so.

yeah it is funny. Right now im being bombarded by casino mate like crazy. Daily emails of 200%, 150%, freespins etc. I left them because of a really rude chat encounter and a sketchy answer from management in regards to verification. If there is even the slightest concern in my mind if I will get paid or not, I never risk it. I cant handle getting lucky and then not getting paid. It would bug me for many many months.

I was lucky though. Before I even started gambling I was sent to this forum by some friends from 2+2 when I was getting out of playing poker. So ive always been able to sign up only at legit ones. I have never been ripped off yet. I did get screwed by the virtual group but it was from a freechip where they decided to just close my account and not pay me my winnings but that wasnt a big deal to me because it wasnt much and it was a no deposit bonus. Since that one thing, I never chance it. Never.

Edit: Actually, funny enough I just googled where can I play at trusted casinos. The 2nd link from the top has casino cruise listed in its top 5.

 

[brianmon]

Actually, funny enough I just googled where can I play at trusted casinos. The 2nd link from the top has casino cruise listed in its top 5.

And they are accredited here at Casinomeister