Baptism by Fire - success Casino Cruise - they want to come on board!

[onkel]

The notary public stuff is utter BS and a stalling tactic. It's really expensive and proves exactly nothing, just that the notary public has seen the docs (not that they're legit). My advice is to set a wagering limit to $1 under My Account -> Responsible Gambling, this will ensure you don't lose anything back. Then go get the docs, send them in and steer clear from this casino forever.

I have got the same request from a Progressplay casino last year, but I haven't got around to actually get the docs signed since it will cost me €150+ and the withdrawal is for €500. The reason for their request is because I deposited with my MC debit card, and that they don't have that as a payout option. Will probably do it one day when I have the energy.

 

[LloydApter]

Hey! I opened an account on casinocruise about 1 and a half weeks ago. Had some very good luck and made a withdraw of about 6800 eur the 25/3. I sent in my id, utility bill and proof of payment, end got a email about me being verified friday the 27/3. Since then i played for some of that money and right now i have 6500 eur pending for withdrawal of which 2000 eur was withdrawn 25/3 but the status is still pending on all withdrawals. Ive been asking customer support several times why the withdrawal hasen't been accepted yet and gotten the answer "Your withdrawal is being processed by our financial department. As soon as we get an answer from them you will be informed."

Since the withdrawal is so big and thats a lot of money to me ive been quite nervous, but this monday i got assured by a very nice customer agent that talked to finance that atleast one of the withdrawals would be released soon and that is shouldn't be worried, since the withdrawals was big the risk department had to look at them so thats what caused the delay.

Since they're still pending today i talk with live chat again who tells me that i now have to send in a new copy of my id, this time notarized by an attorney. In 3 years of playing on online casinos iv'e never even heard of this before. And since i didn't get a reason to why other than "thats what finance told me" i don't now if i will even get the money afterwards. I will have to travel to another city and pay money to get my id notarized so it's a big hassle. Why would i need to do this? My id is new and also works as my european passport, all my documents are in order and all my documents have already been approved by casinocruise one time. And ive used the same documents on other online casinos with no trouble.

Could you please look into this lloyd? Thanks in Advance!

Thanks for the post Swederm. Please PM me your username or email you used to register and I will speak to our Support Manager and get back to you all. And Tirilej - thank you for the heads up!

 

[LloydApter]

Thanks for the post Swederm. Please PM me your username or email you used to register and I will speak to our Support Manager and get back to you all. And Tirilej - thank you for the heads up!

Swederm, thanks for PM'ing me your details and I have checked into your case with our Support Manager.

Your case is currently under investigation by our Risk Team. Unfortunately because of the nature of the case we cannot provide further details. So, yes, please go ahead and provide our Support Team with your notarized ID as they requested. Thanks!

 

[Tirilej]

Swederm, thanks for PM'ing me your details and I have checked into your case with our Support Manager.

Your case is currently under investigation by our Risk Team. Unfortunately because of the nature of the case we cannot provide further details. So, yes, please go ahead and provide our Support Team with your notarized ID as they requested. Thanks!

May I again ask if it's Every Matrix that are asking for them since they are going to Malta?
Or do you have your own people that are verifying your customers?

It's good to know even for the rest of us so I hope you can tell

 

[swederm]

Swederm, thanks for PM'ing me your details and I have checked into your case with our Support Manager.

Your case is currently under investigation by our Risk Team. Unfortunately because of the nature of the case we cannot provide further details. So, yes, please go ahead and provide our Support Team with your notarized ID as they requested. Thanks!

Thanks for you're help.
Okey, I will do that after easter then. Do I have to send it by ordinary mail to Malta, would it be possible to send the notarized document by email to you to speed up the process and so that I'm 100 percent sure it gets to you? I can't pay to get this done more than once.

 

[LloydApter]

Thanks for you're help.
Okey, I will do that after easter then. Do I have to send it by ordinary mail to Malta, would it be possible to send the notarized document by email to you to speed up the process and so that I'm 100 percent sure it gets to you? I can't pay to get this done more than once.

Hi Swederm, please contact our Support Crew for exact details. Happy Easter!

 

[swederm]

I just wanted to tell you that i think i know where the problem is now. I looked over my id pictures again and talked with tirilej and on the picture of the back of my id i put a small white paper over a few of the numbers of it. This due to being paranoid about emailing my id out and identity theft. So i guess the problem was with me and not casinocruise! I'll mail them my notarized id sometime after easter.

Thanks to Tirilej who has been a great help during this.

 

[Valhalla]

Cashed in £2.80 in loyalty points, expecting to lose it immediately and make a deposit.
Remarkably, I'm over £50 now thanks to Starburst and CFTBL and about to hit Dead or Alive as it's not subject to any bonus terms

EDIT: So... that didn't last long. Still muling over this 50% up to £200 bonus. So tempting. DoA was rubbish so probably worth staying away from anyway - it's the only excluded game I would regularly play.

I hate bonuses but £600 would be a great balance to play with all night. I might even win

 

[Valhalla]

Deposited £300 and took a £150 bonus, giving me £450 to play with.
After wagering about £1500 I still had the original £450 so forfeited the bonus and was pleased to see my original £300 credited back as cash without issue. Now I can play DoA

 

[sapit222]

Registered & made a deposit with bonus.
Made the playthrough & withdrew. Sent in papers for verification & had the money in my Moneybookers account a day later.
The games works good & the site was ok.

 

[Leoantho]

Decided to give them a try, signed up made several deposits not wins so I went to ask them to close my account. They convinced me to keep my account open with a few offers so I did, I made a deposit limit on my account so I wouldn't deposit too much and after that they closed my account for no real reason.

 

[LloydApter]

Decided to give them a try, signed up made several deposits not wins so I went to ask them to close my account. They convinced me to keep my account open with a few offers so I did, I made a deposit limit on my account so I wouldn't deposit too much and after that they closed my account for no real reason.

Thanks for letting us know. Please PM me your username name and registered email address and I will look into what happened and get back to you. Btw did you try chatting with our live support crew?

 

[chrisigissi]

bit disappointed till now

Registrated and deposited this evening, but only lags lags lags and no site available. Game shutdown on jackandthebeanstalk and so on, not very impressed atm.
Try to reload the site and try to log in, the side is loading and loading and loading. Wish I would never registrated and deposited there ... (only my personal thoughts)
DOA not working, all is very very slow at this side atm.
DOA after endless loading, shows following screen if you try to play it, see right corner at bottom ( i never seen that)



Thats only my oppinion atm, maybe it is a technical problem belonging to netent games.

yep and the same by quickfire games :/ rabbit in the hat shows technical error after about 30 spins.

So my personal oppinion is, one time and never again, to much technical errors/problems.

wish you all a nice evening and tommorrow a nice new week

 

[LloydApter]

Registrated and deposited this evening, but only lags lags lags and no site available. Game shutdown on jackandthebeanstalk and so on, not very impressed atm.
Try to reload the site and try to log in, the side is loading and loading and loading. Wish I would never registrated and deposited there ... (only my personal thoughts)
DOA not working, all is very very slow at this side atm.
DOA after endless loading, shows following screen if you try to play it, see right corner at bottom ( i never seen that)

View attachment 54290

Thats only my oppinion atm, maybe it is a technical problem belonging to netent games.

yep and the same by quickfire games :/ rabbit in the hat shows technical error after about 30 spins.

So my personal oppinion is, one time and never again, to much technical errors/problems.

wish you all a nice evening and tommorrow a nice new week

Thanks for posting this. I will look into it and get back to you. Have a great evening and a great week.

 

[Leoantho]

Thanks for letting us know. Please PM me your username name and registered email address and I will look into what happened and get back to you. Btw did you try chatting with our live support crew?

I didn't bother since I was originally going to close my account, just thought it was unprofessional how this was handled when I added a deposit limit and my account was closed instead after I did this.

 

[Leoantho]

I was also suppose to be receiving a cashback of $200 from my deposits but since you closed my account I will be missing out on what I was entitled to. Also after looking around a bit on the forums it seems other people had similar issues, apparently because I self excluded myself from another casino after getting my documents verified you also closed my account. I have sent you two pms hopefully we can work this out.

 

[LloydApter]

Hi chrisigissi, I was updated that the tech issue was solved about an hour after your post. Thanks again for letting us know and please PM me your username and email.

 

[LloydApter]

I was also suppose to be receiving a cashback of $200 from my deposits but since you closed my account I will be missing out on what I was entitled to. Also after looking around a bit on the forums it seems other people had similar issues, apparently because I self excluded myself from another casino after getting my documents verified you also closed my account. I have sent you two pms hopefully we can work this out.

Yes, it's part if the whole SE issue within the EM family of casinos. Thanks for pming me your details. I will check into it today and get back to you.

 

[LloydApter]

I didn't bother since I was originally going to close my account, just thought it was unprofessional how this was handled when I added a deposit limit and my account was closed instead after I did this.

Just so you know this wasn't in our hands and we are doing what we can from our side to rectify and find some workable and logical solutions to the SE issue within the EM family of casinos. I totally understand your frustration.

 

[Leoantho]

Just so you know this wasn't in our hands and we are doing what we can from our side to rectify and find some workable and logical solutions to the SE issue within the EM family of casinos. I totally understand your frustration.

Thanks for looking into this for me, seems other people have also been in a similar position hopefully we can work out a solution to this.

 

[Leoantho]

Just an update, I got an email from support and they said I will be refunded my deposit which were made after my self exclusion from the other casino which should be all of them since I se a while back. Will update once this gets fully resolved or when I receive my refund.

 

[Harry_BKK]

was just about to make my first deposit to claim the full 200$ (150% CM special) welcome bonus when reading the terms I saw this:

*The following Video slots will be excluded from playing with Bonus balance: Blood Suckers, Dead or Alive, Kings of Chicago, Devil's Delight™, Mega Joker, The wish Master, Champion of the Track, Robin Hood, Scrooge and Jackpot 6000.

How can you be so cruel CasinoCruise? it is pretty much the only slot i play, so no deposit i'm afraid, sorry

 

[Tirilej]

was just about to make my first deposit to claim the full 200$ (150% CM special) welcome bonus when reading the terms is saw this:



How can you be so cruel CasinoCruise? it is pretty much the only slot i play, so no deposit i'm afraid, sorry

Half this thread is about No DoA for wagering. You can still play and win huge on it though ...or maybe you can't play it. Now I got confused, again
I haven't signed up for that reason either so I understand perfectly.
A change yet Lloyd?

 

[Harry_BKK]

Half this thread is about No DoA for wagering. You can still play and win huge on it though ...or maybe you can't play it. Now I got confused, again
I haven't signed up for that reason either so I understand perfectly.
A change yet Lloyd?

Upps....Sorry that i did not do my homework and read the 15 pages of this thread..... i'll do better next time .... oh well, then they know what needs to be changed!!! and quick please!!! i still have my finger on the deposit button...150% just sounds like a really nice bonus

The max. amount of 200 is really strange though as one would need to deposit 133.33 to get it

 

[zmok]

Upps....Sorry that i did not do my homework and read the 15 pages of this thread..... i'll do better next time .... oh well, then they know what needs to be changed!!! and quick please!!! i still have my finger on the deposit button...150% just sounds like a really nice bonus

The max. amount of 200 is really strange though as one would need to deposit 133.33 to get it

Where can i find the link for the 150% CM bonus?