Casino Cruise say they've paid out - my bank says no !

[Jono777]

Right, response needs to be immediate - at least a confirmation that the issue was noticed and is being looking into. I didn't receive notification on any of these threads so i will look into what is happening with our second rep account. Thanks.

A quickly daily visit to CM will solve this, even if it is just a 'flying visit'

 

[lockinlove]

Right, response needs to be immediate - at least a confirmation that the issue was noticed and is being looking into. I didn't receive notification on any of these threads so i will look into what is happening with our second rep account. Thanks.

Im glad you agree that whats been going on isnt acceptable.

Hopefully you address these threads because all the complaints are serious and in relation to delays or non payments etc and players left completely in the dark. Or so it seems.

I try not to take sides in disputes until the investigation is complete but you give us little chance when nobody answers anything and all we see is the players who are affected visiting the forum every day stating they cant get ahold of anyone and no one is responding.

Glad to see you did arrive now Stick around for awhile

 

[LloydApter]

A quickly daily visit to CM will solve this, even if it is just a 'flying visit'

Our main rep account is CasinoCruiseRep and they should be receiving the notifications so I'm looking into what broke down here. I will see if i can be added to the notifications as well but they may be a limit on one notification per casino. Looking into fixing his on our side at the moment. Thanks again.

 

[rogertb]

I can now say that the monies have reached my account ... thanks mainly to the good offices of Casinomeister, I was getting nowhere on my own. What a great site.

A couple of observations, the payment was made to my main card account, why oh why could this have not been done originally and we could all have avoided three weeks of grief ? Why does it take Casinomeister getting involved to nudge them into action (and why was I being ignored as an individual). Do they not realise that their petty requirements (for physically signed and scanned documents, IBAN payouts etc etc) turn people off - I for one will never go back !

I could probably grumble on forever but am just relieved that it's now sorted and I can pay back my c/card !

Thanks again chaps ... Roger

 

[vinylweatherman]

Whether or not the rep received the notifications is irrelevant, this should have been handled via the regular channels, which the OP had used with no success for THREE WEEKS! This is SO bad that it might amount to a regulatory concern as in effect the players' money was "lost to the ether" after it had been supposedly paid out, and there was no real acceptance that this was a VERY urgent matter on the part of CS agents dealing with it.

Casinomeister reps are NOT a substitute for CS, so where a rep has to get involved in order to get an issue dealt with, this is a FAILURE, not a success, on the part of the casino.

 

[CasinoCruiseRep]

Hello Everyone,

Our Customer Support has been in contact with the player and the case was resolved to the players satisfaction.

We view this case as officially closed

Kind Regards,
Casino Cruise

I can now say that the monies have reached my account ... thanks mainly to the good offices of Casinomeister, I was getting nowhere on my own. What a great site.

A couple of observations, the payment was made to my main card account, why oh why could this have not been done originally and we could all have avoided three weeks of grief ? Why does it take Casinomeister getting involved to nudge them into action (and why was I being ignored as an individual). Do they not realise that their petty requirements (for physically signed and scanned documents, IBAN payouts etc etc) turn people off - I for one will never go back !

I could probably grumble on forever but am just relieved that it's now sorted and I can pay back my c/card !

Thanks again chaps ... Roger