Casino Cruise (Genesis Group)

johnnymcc1966

Meister Member
Joined
Dec 12, 2017
Location
United Kingdom
The Genesis group has just had its licence renewed in the UK slot market,as many of you know and I was emailed by a few which I am already a member of with 100% deposit bonuses. I deposited a few £10 deposits here and there and bust out on all but one,Casino Cruise. I did very well and have made a withdrawal for £405,which I am delighted with but the thing is that it has come with an £8.10 withdrawal charge just to withdraw it to a Visa Card! They had a withdrawal charge before lhaving their licence suspended of 80p and now they have put it up by 800%. What a cheek. Beware of this in the future.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
The Genesis group has just had its licence renewed in the UK slot market,as many of you know and I was emailed by a few which I am already a member of with 100% deposit bonuses. I deposited a few £10 deposits here and there and bust out on all but one,Casino Cruise. I did very well and have made a withdrawal for £405,which I am delighted with but the thing is that it has come with an £8.10 withdrawal charge just to withdraw it to a Visa Card! They had a withdrawal charge before lhaving their licence suspended of 80p and now they have put it up by 800%. What a cheek. Beware of this in the future.

Hmmm I think your find its 2% of overall withdrawal, but I wouldn't worry too much its better than them charging you on every deposit, still unfair but there you go.
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Take it your not a fan lol

Not since ive been fucked over by them for playing a game with 0% wagering Which I did 2 spins on before checking bonus rules page but it was not under the banned games list but I double checked and I asked live chat if 0% games was allowed to play with bonus they said yes they just don't add to wagering, turned out they was wrong and it was banned.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Not since ive been fucked over by them for playing a game with 0% wagering Which I did 2 spins on before checking bonus rules page but it was not under the banned games list but I double checked and I asked live chat if 0% games was allowed to play with bonus they said yes they just don't add to wagering, turned out they was wrong and it was banned.
Arseholes.

I once after 3 days perfect wagering made one spin on book of dead on £50 stake I think it was by accident obviously, my last 3 days wagers where not even over £2.

contacted chat and was told my fault, reached out to the rep on here and he fucked me off also, one spin... didn’t even win, contacted chat straight away and my bet history proved after 3 days I wasn’t taking the piss..

but no. Rep wouldn’t budge so shut all my genesis accounts, utter jokers just like the 48hr pending period.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
Any casino not wanting to verify before withdrawl requests is automatic rogue to me. But blaming player’s own security to stall a withdrawal for 5 weeks, lying and abuse anyone with a profit is something quite normal there. Getting paid only happens if you are considered. Whale.
With 92% png portfolio
 

CasinoCruiseRep

Online Gaming Affiliate Manager
Joined
Dec 21, 2014
Location
Malta
The Genesis group has just had its licence renewed in the UK slot market,as many of you know and I was emailed by a few which I am already a member of with 100% deposit bonuses. I deposited a few £10 deposits here and there and bust out on all but one,Casino Cruise. I did very well and have made a withdrawal for £405,which I am delighted with but the thing is that it has come with an £8.10 withdrawal charge just to withdraw it to a Visa Card! They had a withdrawal charge before lhaving their licence suspended of 80p and now they have put it up by 800%. What a cheek. Beware of this in the future.
Hi johnnymcc1966,

Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.

With regards to the withdrawal fees, please note that this is stated in the terms and conditions, which are accepted by all players upon registration. As stated, this is a processing fee of 2%, and in certain scenarios, it can be less, but the amount charged will always be displayed to all players prior to making a request.

If you have any further questions, please do not hesitate to contact us.

Regards,
Casino Cruise Team
 

brianmon

Ueber Meister
webby
mm4
Joined
May 22, 2013
Location
Cumbria
Hi johnnymcc1966,

Thank you for contacting us, and we are sorry to hear that you are experiencing delays with your withdrawal request.

With regards to the withdrawal fees, please note that this is stated in the terms and conditions, which are accepted by all players upon registration. As stated, this is a processing fee of 2%, and in certain scenarios, it can be less, but the amount charged will always be displayed to all players prior to making a request.

If you have any further questions, please do not hesitate to contact us.

Regards,
Casino Cruise Team
Fast response, considering the original post was from over a year ago, lol
 
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