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Casino club - resolved

Discussion in 'Casino Complaints - Bonus Issues' started by nerv, Jul 16, 2007.

    Jul 16, 2007
  1. nerv

    nerv Dormant account

    Occupation:
    parent
    Location:
    lower back of EU
    Hi all

    First of all, I know that Casino Club (casinoclub.com) is not on accredited list of casinos, but I registered there before I found this fine place.

    So, story begins with me reading trough T&C and registering real account. Everything went fine. I made first deposit (90 euros) through Neteller (USD account). So I lost even before beginning on currency conversion.

    After logging trough casino app. I found only my initial deposit without mentioned match bonus. So I went to read T&C again (3rd or 4th time - believe I am trained to be watchful), and found nothing against my first impression that bonus will be matched the moment I made that deposit. So I sent 1st mail to support (page said 24/7 available support) almost 3 days ago. Nothing happen, so I sent 2nd one 2 day ago. Finally I sent mail to support manager asking all the time for advice or suggestion. As you can presume nothing again.

    Even worse, in their welcome mail they wrote same signup offer asking me just to make firs deposit.

    Now, I'm stuck with my initial deposit there not knowing what to do. If I windrow my deposit I will lose twice the amount of currency conversions charges and still should wait for casino to approve withdrawal (which is time consuming).
    And thats what I hate about. Losing money after I had even smaller chance to win in gambling is one thing, but losing it on charges back and forth is just plain stupid.

    P.S. No, I will not call them on phone because they have no toll free phone for my country (my country is not on forbidden list in T&C) and I dont want to spend a single penny on that casino again.

    Do some of you have similar experience with Casino Club or know how its really works? I would appreciate if someone (if not their support) explain me what I did eventually wrong?
     
  2. Jul 16, 2007
  3. Kaynos72

    Kaynos72 Dormant account

    Occupation:
    My job sucks
    Location:
    Quebec, Canada
    2 people like this.
  4. Jul 16, 2007
  5. nerv

    nerv Dormant account

    Occupation:
    parent
    Location:
    lower back of EU
    Thanks Kaynos for reply

    NJo I didnt tried yet, and I will imitiadtely. I did wrote to suppot twice and to support manager once. I see now that maganer has a different email address that support manager.

    Thanks for advice.
     
  6. Jul 16, 2007
  7. nerv

    nerv Dormant account

    Occupation:
    parent
    Location:
    lower back of EU
    Good news

    After followiong Kaynos suggestion I've got a fast reply from Casino Manager Mr. Peter Muller.
    Problem was that my country is not on theis "white list". As I am first player from Bosnia and Herzegovina they didn't have it in their white or black list either. I have to suggest them to update ther database and change that query to "exclude blacklist" only and not to "include white list only"

    Anyway. Problem is solved and I have got my bonus.
     
  8. Jul 16, 2007
  9. uungy

    uungy Dormant account PABnononaccred PABnoaccred PABaccred

    Suprised the customer support didnt respond quicker. In my experiance, they respond within about 10 to 15 minutes.
     
  10. Jul 17, 2007
  11. SlotMonster

    SlotMonster SoftSwiss Representative webmeister

    Occupation:
    Manager
    Location:
    Somewhere in eternity
    Casinoclub - good casino (as for me). Even not in Accredited list.
    CS is very good :thumbsup: and they really respond in about 15-20 min!
     
  12. Jul 18, 2007
  13. Atlanta

    Atlanta Banned User - player fraud - violation of <a href=

    Occupation:
    Gambling
    Location:
    Atlanta
    Why does it has to be a whitelist (good) and blacklist (bad). These type of references makes me SICK!!!
     

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