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Casino club -Insolence Casino club stole my money

Discussion in 'Online Casinos' started by Joern1, Nov 27, 2008.

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    Nov 27, 2008
  1. Joern1

    Joern1 Dormant account PABnononaccred

    Occupation:
    Technical Clerk
    Location:
    Germany
    I have won 2000 but the casino Club don't pay out
    I describe my case:
    at 21.10.2008 i pay into my account 500 i got 100 Bonus and i played Some round Roulette,
    i had ilucky day and won fast 1500 so i have had ca 2100 on my account .
    i go in the cash room and pay out ca 2000 and gave back 100 (Bonus) ,i got a email i should send
    a passport and a bill with address, one day lat i sent the Docoments to the support frpom Caisno club
    2 days later the money wasn't pay out so i phone to the support and he said "We have approve WebDollar to
    pay out" i phone to WebDollar and he answered "we havn't order to pay out the Money" i phoned back to casinoclub and he said "we resolve that with WebDollar" i wait two day but nothing happened in i again phoned but the sam procedure.
    Again 2 Days later my account was cloth suddenly and me arrived a email My account is cloth about
    suspicion cheating. I phoned and wrote E-mails several times with the Casino Club but i have never explanation get.
    Today (over one month later) i got e E-mail and wrote "account remains closed and we don't pay out money" no explanation
    The Casino Club are criminals

    What I can do against the criminals ????????

    attachment the last E-mail in Germany



    Sehr geehrter Herr XXXXXXXX,




    Ich habe Ihren Fall nochmals bei der Sicherheitsabteilung geprft und die haben mir keine Freigabe fr Ihr Konto, weder fr die Auszahlung gegeben.Das Konto bleibt gesperrt und wird keine Auszahlung an Sie gettigt.



    Wir bitten um Verstndnis



    Jrn1
     
  2. Nov 27, 2008
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Number #1

    You need to read the forum rules before posting complaints.
    http://www.casinomeister.com/forums/forum_rules.php

    2. Posting Complaints

    2.1 - Complaints against casinos or pokerrooms will only be posted in the "Online Casino and Poker Complaints" forum.

    2.2 - Do not post a complaint without notifying the appropriate casino representative by either PM or email. The casino representatives are listed here.

    2.3 - Ensure your complaint is free from offensive or abusive language, and that the complaint is tactful and truthful. Making false claims are grounds for banishment or drawn and quartering.


    Thread upgraded to "closed" for failure to follow instructions.
     
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