Casino Club - bogus complaint

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In hurry, but...

Nick "Casino Club" ("Location: Malta"?) was contacted several times, last time on 11th December 2008 at 02:21 PM - but never answered, not even in this thread, there page 2 from 18th September 2008, 12:21 AM.
In addition, as said, the Casino Club customer service was contacted many times, but all they came up with were proven lies in emails and (hung up) telephone conversations.

Thanks for asking - good luck to all!

I have just looked back at the referenced threads and the trail leads me to believe that somewhere along the way the letters GVC have lead to some serious confusion and indeed misdirection.

In the SPAM case, any combination of "Gold VIP Club" with an offer of a $2400 bonus has come from one of the "black-hat" spammers EMPLOYED by this rogue casino group.

Grand Virtual Casino have been mistakenly related to this outfit, and it seems that Gaming VC inadvertantly thought the complaints related to them.

The Gold Vip Club Casino INTEND this confusion, they want to produce as much spam as possible, and want as much of it as possible to get through - this is why they keep switching names and producing fake casino names, and fake landing pages.

It does now seem that you, Ilana, are either getting swept up in this confusion, or are "sexing up" your findings in order to make a smallish issue look like a great big conspiracy (mass changes - Spearmaster can only find minor changes to around a dozen pages it seems). "Link1" simply seems to be a parked page for some purpose, although you allege that this was one changed to hide incriminating evidence.

the Casino Club customer service was contacted many times, but all they came up with were proven lies in emails and (hung up) telephone conversations.

I have been chastised by Spearmaster for taking these, and other findings, at face value, and extending an opinion based on them.

Perhaps the hung-up conversations are because you do not come across as a player with a player related issue, but a now known "troublemaker", and in this way you could concievably concoct "proof" by counting up how many phone conversations were hung up. What is not known is WHY they were hung up, although recording, if made, would help.

The only thing proven from the emails is that they appear as being from a source in Israel, but this does not PROVE they were SENT from Israel, but merely that they were ROUTED by a server there.

What is needed is concrete PROOF, and example of being told that you are being dealt with from Malta, and at the same time being able to PROVE you were being dealt with by a person physically present in Israel.

This would not do any harm to a casino group at all, and I am surprised this, in itself, is such an issue. It seems far bigger issues are being discussed, but the thread you referenced regarding VIP, and qualifying or not, upon review, is stuffed with fraudulent casinomeister accounts, and this lends itself to conjecture (your turn now), that your "hijack" at the end of that thread, and your subsequent "crusade" on this "Israel or Malta" issue, that you were one of those players who found themselves "jilted" at the VIP altar, and blame the move from Webdollar support to in-house support for it, and are now simply trying to make something of what will probably turn out to be a minor issue when we review this thread in a few months time.

In general, having operations "in-house" leads to a BETTER experience for the player, not a worse one, although some teething problems can be expected in the first weeks of the move.

While it is only a change in how SUPPORT is managed, since players only contact with a casino IS support, a change of management of support is more or less seen as a change of management of the casino as a whole. The overall ownership has not changed.

The Jackpot Factory have their support in Israel, Tel Aviv (I recall asking once, and they told me - no problem), yet this does not seem to be a problem at all for players there, they seem more concerned about payouts to US, the issues surrounding the pull out of MGS from the US.
 
Since you took your time to register to Casinomeister for your one and only posting here, let me (without guessing your special interest and intention) ask you "by whom?" were you told about Gaming VC's reason to lie to players about their location and what, besides the "political" excuse, all the other reasons might be - with thanks in advance!

Hi Ilana. I don't actually know anything about Gaming VC. Yes, it was my first post, so I guess whatever thread it was on I'd get accused of having an ulterior motive. I do, though, have some friends who have worked / work in a contact center in Israel for another operator. They are trained to answer truthfully if asked a direct question about where they are currently talking from, but will certainly avoid the question if at all possible by answering that the casino is licensed from X. Each one of them has experienced both positive reactions as well as highly negative reactions from players including tirades of anti-semitic abuse. In general, they told me that they avoid the subject as far as possible to keep the conversations professional and out of the arena of politics or religion.

That said, I'm not trying to condone lying to players or any other dodgy practices - just to point out that there may be other reasons that agents want to avoid answering truthfully on this particular topic.
 
Dear BingoBomb,


Thank you for your message and welcome.

Since you took your time to register to Casinomeister for your one and only posting here, let me (without guessing your special interest and intention) ask you "by whom?" were you told about Gaming VC's reason to lie to players about their location and what, besides the "political" excuse, all the other reasons might be - with thanks in advance!


NOTE: Many of the gaming industry have their customer services and more in Israel, like 888.com and PartyGaming.com - none of them lie to us about it or complain about herrasments through players, none of them delete hysterically their profiles and pages from the internet after being located. Casino Club's Gaming VC must have other motivations for their weird behaviour, far away from any victim role - after all they go as far as deleting their own pages and hiring windy lawyers to get German casino forums cleaned from "disturbing!" informations.


Good luck to all!

its funny that you get on to Bingobomb for registering an only posting here but that is all you have done tooo

Casino Club, Gaming VC Israel
G-V-C ???
Non-Bonus Complaint Casino Club ignores me
G-V-C ???

so...............



Cindy
 
In hurry, but...

Nick "Casino Club" ("Location: Malta"?) was contacted several times, last time on 11th December 2008 at 02:21 PM - but never answered...
Do you mean you PMd his account "several" times?
https://www.casinomeister.com/forums/members/

If a member - especially a casino rep member - seems to be non-responsive, I need to know. Sometimes they are on vacation, have changed positions, etc., but they usually have someone monitoring their email or account here.

What I do see is that you have taken the time to post a flamey public message (Location Malta? *lmao*!). Hmm...laughing my ass off. :rolleyes:

What you seem to not get is that the casino reps are members of this forum - just like you - and they deserve the respect and consideration that ALL members of this board should receive. This is not some mamby pampy message board (that you seem accustomed to) that condones casino bashing. It is not open season on the casino of your choice in this forum.

Your IP address points to Israel, yet you state your location is Wonderland. You chastise a company for stating they are in Malta (yes, they are licensed there - their gaming servers are there, and that is where their business is registered), yet you feel it's okay to pretend you are from somewhere where you are not.

...That said, I'm not trying to condone lying to players or any other dodgy practices - just to point out that there may be other reasons that agents want to avoid answering truthfully on this particular topic.

One main reason why customer reps won't give an exact location is that the management fears that nut cases and sore losers will show up in person and make trouble. This may be the case in this situation.

No one has yet to point out what is the main issue here. I can't believe I'm wasting my time on this.
 
Again - another person exploiting this board to promote his own agenda.

Ilana is an ex-employee of Casino Club who was fired for failing to include his criminal record on his application. So he decides to come here and various other places to spew his BS.

Member banned. Thread closed.
 
...
The last Casino Club complaint thread was closed rather prematurely. Let's see what the fate of this threads holds.

..
:lolup:

Just goes to show, tofu - there is far more fraud on the player's side of the fence than you care to admit.
 
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