Casino Club - bogus complaint

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Ilana

Banned User
Joined
Jul 8, 2008
Location
wonderland
[Moderator Note] For historical purposes, note that this thread is merely an attempt to discredit Casino Club from an ex-employee there who was fired. See last post for info.


Casino Club lies to players about certain issues, as it is documented on the internet in several cases. Especially German forums are full of complaints. That comes naturally with the fact that Casino Club has its niche with German players more than others, and some of these same forums are by now threatened by Casino Club's windy lawyers.

One of too many examples is the sickening story, that Casino Club (aka Gaming VC) and its (very unprofessional!) customer service claim to be sitting in Malta. And while several players, insiders and by now even Boss-Media's Webdollar have spoken out to know that Casino Club is in Tel Aviv (Israel), the Gaming VC has strictly denied, insisting to be operating directly out of Malta.

I don't know what the Gaming VC's (incl. "Casino Club", "Casino Club Poker", "Poker Kings", "betaland", "WINZINGO", "betPro.it") motivation is to not speak truth to their players about true whereabouts (after all players have to identify themselves beyond any doubt towards the Casino), but now I got my personal experience with them lying: I viewed the source of their customer service's emails, in which they promised me to be in Malta, and all I found was an Israeli IP address:
X-Message-Delivery: Vi0xLjF7dXM8NDtsPTA7YT0xO0Q9MTtSQ0w8MA==
X-Message-Status: n:0
X-SID-PRA: [email protected]
X-Message-Info: JDTYoYE78kEjbaKW/hQzx+D5dlFGqT3gk6jJsm+Ozha8PejuS9QnCNmcFqIK6FjbcXrtFdOH/zS0dU4GRzpI0PO0RXPMcjMn
Received: from exsrv.gvcisr.int ([xxx.xxx.xx.xxx]);
Received: from crmapp (10.100.100.206) by exsrv.gvcisr.int (10.100.100.203);
From: <[email protected]>
To: [email protected]
Subject: XXX
Content-Type: text/html; charset="utf-8"
Content-Transfer-Encoding: base64
Message-ID: <[email protected]gvcisr.int>
Return-Path: [email protected]
See: "gvcisr" = Gaming VC Israel, located at
You do not have permission to view link Log in or register now.
, Tel Aviv, Israel (round building)

Make out of it what you want, but I don't like to be lied to, especially not as a customer and within sensitive subjects. If you have emails from Casino Club's customer service you're invited to see by yourself, as you're invited to get some emails from them, just to find out their unique IP address by viewing the document's source.

I will not be playing in Casino Club any more and can only advice everybody to follow my example - these people are not to be trusted, if they wanna play hiding they shouldn't be found, imho.


Have a nice weekend!
 
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tofu23

Banned User
Joined
Apr 11, 2008
Location
Sunshine
The internet is awash with complaints about Casino Club confiscating players otherwise legitimate winnings. As you are probably aware Casino Club often make 'bot playing' the reason for denial of winnings. As you are also probably aware these very same claims of 'bot playing' do not have a leg to stand on.

Casino Club is an accredited casino here at CM. They have no right to be on anybody's 'accredited list' let alone a prestigous casino forum such as CMs.

The time to expunge Casino Club from any type of player recommendation is long over due. Action was swiftly taken against Grand Prive in the wake of affiliates losing commissions. The Casino Club matter is infinitley worse than Grand Prive. Players need protection from casino outfits such as Casino Club - not a recommendation to put pour more money down their greedy throats.

The last Casino Club complaint thread was closed rather prematurely. Let's see what the fate of this threads holds.

..
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
Let me tell you what the fate of this thread is going to be:

Regarding Gaming VC's location - I've no issue allowing this to be discussed. Gaming VC is located in Malta: however, it is entirely possible that they have some servers and staff in Israel as well.

Furthermore, customer support may have many different locations. As I don't know the particulars of this situation, I'm not going to elaborate any further - but a response from customer support through a mail server located in Israel doesn't mean a whole lot.

As for accreditation and other complaints - this will NOT be tolerated in this thread. If you have something to say, post in the appropriate thread - and if for some reason you can't, there's a reason for that. And above all, do NOT make any accusations that you cannot back up.
 

Ilana

Banned User
Joined
Jul 8, 2008
Location
wonderland
(...) complaints about Casino Club confiscating players otherwise legitimate winnings. As you are probably aware Casino Club often make 'bot playing' the reason for denial of winnings. As you are also probably aware these very same claims of 'bot playing' do not have a leg to stand on.

Dear tofu23,

Thank you for your comment.
Basically, and therefore without finger-pointing for once, I can understand if one gets frustrated anywhere when he finally wins a sum but does see complications to get paid out. However, if you have a problem with Casino Club especially in such a matter, I would advice you to contact their one and only security guy in person, as he leaves opportunities for such steps published by him on the internet: Go and and visit "Anti Fraud Investigator at Gaming VC Israel" and use his "Contact Directly" function, as others did. That might be a faster way than to post in forums? I hope you can sort it out.

Good luck to all!
 
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Ilana

Banned User
Joined
Jul 8, 2008
Location
wonderland
Gaming VC is located in Malta.

Dear spearmaster,

Thank you for your comment.
xxx
None of these Casino Club people are in any city in Malta, as other forums found out and documented with hard evidence by now and as even Boss Media's Webdollar "admitted" weeks ago. The only connection between Casino Club and Malta is as a user of Boss Media's software, which is indeed still licensed in Malta (and so Casino Club uses this information in their publications). But Gaming VC has no office or other operations in Malta at all.
I hope I could help you out.

Good luck to all!
 
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vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Dear spearmaster,

Thank you for your comment.
xxx
None of these Casino Club people are in any city in Malta, as other forums found out and documented with hard evidence by now and as even Boss Media's Webdollar "admitted" weeks ago. The only connection between Casino Club and Malta is as a user of Boss Media's software, which is indeed still licensed in Malta (and so Casino Club uses this information in their publications). But Gaming VC has no office or other operations in Malta at all.
I hope I could help you out.

Good luck to all!

This kind of thing is common, however, it is down to the technicalities of the internet.

CS staff can be based anywhere, and Israel is one place that many casinos run their support services from.

The legal issue is about where the GAMING takes place. This could simply be a server farm in Malta, with merely a couple of tech people on site. The casino would have to be "licensed in" the juristiction where their gaming servers operate, so in this respect, Casino Club offers it's gaming from Malta, and for legal purposes is considered to be "located in Malta".

IF CS staff are making deliberate efforts to lie by claiming THEY THEMSELVES are sitting at a PC in a building in Malta, but are really elsewhere, then this would certainly put a huge question mark over the integrity of this operation - there is simply nothing to be gained from such a "lie", so why on earth would they do it.
It is possible that CS are simply not answering the question asked of them, but the question on the SCRIPT IN FRONT OF THEM. This is the most common cause of some incredibly bizzare replies from CS, and this can sometimes cause considerable damage.

"Where are you located?" - is certainly on their script, but the answer will be down as "Malta", and even down to the detail of the offices holding the gaming servers. To an already suspicious recipient, this will feel like an attempt to deceive.

Email headers are not an exact indication of location, even though CASINOS just LOVE to use this argument when it comes to confiscating winnings (same IP address, forbidden state etc), and it is nice to see the less than exact geolocation based on IP address biting a CASINO on the ass instead.

Since this casino seems to have a great deal of trouble with "bot play", I would challenge them to show us the bot in question. I do not believe it credible that large numbers of players have suddenly gained the ability to produce their own bots for Casino Club, so there MUST be one commercially available that is being HEAVILY promoted as suitable for use at Casino Club.

The REAL winners are those selling the bot, there are players who buy the bot on promises of making money, and indeed some do, just like any good scheme, but on the whole, the Casino stands to win more money, although the bots will tend to disrupt their servers, leading to "human" players complaining about slow games, or quitting altogether.

I have certainly found a bot being advertised that covers over 70 different casinos, and it is not expensive, with the premium version a mere snip at $250, which they no doubt claim you will win back in no time at all.

If Casino Club are simply using "bot play" as an excuse for not paying winnings, they will be found out, and they will be finished as a business. Incidentally, it may not take much in the way of proof, all it needs is for proof of it NOT being bot play to be superior to the proof they use to determine it IS bot play.

It would be unusual for lawyers to get involved in a forum battle, and the appearance of a "legal team" usually has the opposite effect to that intended, as it changes the perceptions from "there may be something funny going on here" to "WTF have you got to hide!"
 
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spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
I remind participants that this thread shall be kept on topic. Bots are not the issue being discussed - further discussion of this type will not be permitted in this thread either.

Ilana - as I said, Gaming VC likely has facilities in Israel. But it also has facilities outside of Israel as well. As Gaming VC are publicly listed, you should be able to find plenty of information about them.

Gaming VC has its own license in Malta - I am not aware about the various locations of Gaming VCs operations - but I can tell you that it would be a major problem if there was not an office in Malta somewhere. Please provide links to data which corroborates your claim that Gaming VC has no office or staff in Malta.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
...As you are probably aware Casino Club often make 'bot playing' the reason for denial of winnings. As you are also probably aware these very same claims of 'bot playing' do not have a leg to stand on.

Casino Club is an accredited casino here at CM. They have no right to be on anybody's 'accredited list' let alone a prestigous casino forum such as CMs...
That's a load of BS. Bot users are targeting this casino. I even have a PAB where the player even admitted using a bot - he just wanted his second deposit back. So these claims by the casino are well founded.

@ everyone else - The marketing arm of this casino is in Israel - its servers are in Malta. Brightshare and a number of other casinos work the same way - what's the big deal?
 

Casinomeister

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Staff member
Joined
Jun 30, 1998
Location
Bierland
Admin Note: Posting of the Week - giving thanks

Just a quick admin note that "posting of the week" nominations and "thanks" are to be given to helpful, and/or postings worthy of nomination for excellence.

Nominating a post like Tofu's where he bashes another forum member (CasinoClub is a member BTW), is not what this program is meant for. These "thanks" and nomination have been removed.

Please be a bit more discerning when it comes to thanking people or nominating posts. Thank you.
 

Ilana

Banned User
Joined
Jul 8, 2008
Location
wonderland
Before I give away more and solid informations (and I will, as soon as possible and as requested), I want to make a reminding note towards my thread-opening intention: To me it is not acceptable that Casino Club has its customer service (and other operations) in Israel, while the same personal claims repeatingly on the phone and in emails to be actually sitting in Malta.
And: I never had any trouble with them.

Get this: I called for free 0800-664-4875 to Casino Club's advertised customer service to again talk about their "secret?" location. A suddenly studdering young lady on the other side of the line couldn't even name her city "in Malta!", as she probably still doesn't know where the country itself is actually located on the map; soon later the line was cut off, without me hanging up. And when I dialed xxxx 5 minutes later during the same nightshift (as adviced in a German casino forum), the very same person answered the call. - I was shocked; and only told her that I forgot to say good night.

As said: I don't like to be lied to, especially not as a customer and within sensitive subjects - to me that's a big deal, even without knowing Casino Club's actual motivations.

BTW: I'm not bashing anybody for no good reasons and do ask everybody in advance to not kill the messenger here - thank you.

Good luck to all!
 
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spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
Before I give away more and solid informations (and I will, as soon as possible and as requested), I want to make a reminding note towards my thread-opening intention: To me it is not acceptable that Casino Club has its customer service (and other operations) in Israel, while the same personal claims repeatingly on the phone and in emails to be actually sitting in Malta.
And: I never had any trouble with them.

If the person says that they are licensed in Malta, that would be correct. If the person says that they have an office in Malta, that is probably correct.

If the person says "I am in Malta", they might actually be in Malta but using the mail servers in Israel.

I would need to see the actual context before determining whether the person in question is telling the truth or not.

Get this: I called for free 0800-664-4875 to Casino Club's advertised customer service to again talk about their "secret?" location. A suddenly studdering young lady on the other side of the line couldn't even name her city "in Malta!", as she probably still doesn't know where the country itself is actually located on the map; soon later the line was cut off, without me hanging up. And when I dialed xxx minutes later during the same nightshift (as adviced in a German casino forum), the very same person answered the call. - I was shocked; and only told her that I forgot to say good night.

LOL. Have to say that's funny - but as you know dialing a phone number does not necessarily mean an actual location either. People call me on my Thailand phone number all the time - but a lot of the time I am not physically present in Thailand. If they were to call my office, I could also have those calls forwarded to my cell number. And I can obtain a number of phone numbers in different countries which forward to my Thailand office number.

I'm not saying you're not telling the truth, by any means - but the reasoning you are using is really not solid enough to go on.
 

cyprean

Banned User
PABnononaccred
Joined
Jul 31, 2006
Location
Sun/Moon
Just a quick admin note that "posting of the week" nominations and "thanks" are to be given to helpful, and/or postings worthy of nomination for excellence.

Nominating a post like Tofu's where he bashes another forum member (CasinoClub is a member BTW), is not what this program is meant for. These "thanks" and nomination have been removed.

Please be a bit more discerning when it comes to thanking people or nominating posts. Thank you.

I am not sure if the best course of action is to remove thanks/nominations. I hope that that the players can decide for themselves what posts they want to thank and nominate. If you wish that people use the nomination tool and thanks tool you shouldn't remove these thanks/nominations unless the original post is being untruthful.

Bashing is of course unwanted, but I think there is atleast some truth behind Tofu's statements. Casino-club has confiscated winnings of people who have not used bots but rather used the bot clause as an excuse. Of course there are real botters out there, but I think those players who haven't used one shouldn't suffer in either way.

A part of the problem why Tofu's topic is here instead of casino complaints is because the new rules do not allow people who have less than 100 posts to post at the complaint ssections. Still people feel that they need to warn about roguish operations.
 

SteveCut

Dormant account
Joined
Nov 3, 2007
Location
EU
Casinomeister wrote:
Nominating a post like Tofu's where he bashes another forum member (CasinoClub is a member BTW), is not what this program is meant for. These "thanks" and nomination have been removed.

Well, I don't agree with this action, but that's your prerogative. Whilst I understand that Tofu23 is not flavour of the month (apologies for the excruciating pun), he obviously feels very strongly that Casino Club appear to have escaped scot free from the Heffernan case https://www.casinomeister.com/forums/threads/resolved-casino-club-robot-or-no-bot.27977/. I too am worried about this and that is why I, for one, "thanked" him. But you are right, he offered no specific or constructive criticism, so I'll try to put that right.

ISTM that this thread is about the honesty and integrity of Casino Club. So let's address this in the aftermath of "Heffernan":

1) CC would appear to have lied to Casinomeister about the quantity and duration of Heffernan's breaks. CM stated that Heffernan played for 14 hours "with virtually no breaks". Kimss' analysis subsequently showed that H had taken a total of 21 breaks of 2 minutes or more, totalling over 3 hours!

2) CC originally posted only 90% of the logs. It would appear that much of the break time was coincidentally recorded in the missing 10%. In the absence of any clarification from CC we can only draw our own conclusions as to why this 10% was omitted.

3) At the time of the PAB denial CM acted under a misapprehension about the structure of the logs (re. no successive wins). The fact that in the course of their (presumably detailed) discussions Casino Club did not relieve him of this misapprehension would suggest that they
a) lied
b) did not clarify, because they didn't want him to understand what had really happened.
c) they, themselves, don't understand the logs and based their "bot abuser" verdict upon erroneous information.

4) The overwhelming opinion of the experts on this and other forums was that study of the logs show that this player was definitely not using a bot strategy. Jufo put it best:
He takes huge risks and almost loses it all - many times! The bots are used in completely opposite scenario: making very low-risk wagers to complete the wagering requirements.
So how did CC arrive at "bot abuse"? Was it incompetence or "bot excuse"?

Not wishing to be negative, I'll leave you with three positive words.
Three things I would wish for from an online casino:
honesty
integrity
competence

Your mission, should you choose to accept it, is to apply these words to Casino Club.
dudlyder, dudlyder, dudlyder, dudud. dud duddud dud dud...
 

Ilana

Banned User
Joined
Jul 8, 2008
Location
wonderland
Dear spearmaster,


Thank you for your message.

You say besides other things that my "reasoning is really not solid enough to go on". Before I go ahead anyway and bring up, as promised, further evidence for my case, let me in this post only check if I got your picture right, just for verification, without complaint, but with thanks in advance: Do you actually suggest that Casino Club's leading operations staff is working in Israel, including their manager and security personal (as documented by themselves) etc., but the casino itself takes maybe place on servers in Malta, while the customer service, of which the operations manager in Israel is in charge of, finds itself located in an unnamed city in Malta, when their mails on the other hand come from an Israeli server as their in- and outcoming calls are forwarded via Israeli landline telephone numbers, as if there wouldn't be any easier solutions?

BTW: What would you make out of these two links if you would have to connect them:
You do not have permission to view link Log in or register now.
& Link Removed (invalid)


Good luck to all!
 

Ilana

Banned User
Joined
Jul 8, 2008
Location
wonderland
No answer is an answer here - thanks.

BTW: "link1" used to say: "Online Casino. The best online casino belongs to Nearme! It will be a White Label of xxx and Gaming VC." (Screenshot)
On many other Israeli webpages connected to Gaming VC that I discovered and linked the content have been changed or deleted completely, and Casino Club's new (mis)managers continue to take their own profiles off the net. So sad, so funny.
At least two new casino brands will be launched in the second half of the year by Gaming VC, without showing themselves as a part of these projects. The new brands will primarily be targeted at customers outside of Germany - so some of you better all be very careful; because some things are totally illegal in Israel, will always be.

_________________

Gaming VC note for investors, 18 September 2008: "The overall administration costs are expected to increase slightly in the second half of the year with the opening of an in-house customer service centre for Casino Club in July 2008."
Explanation: The customer service, formerly managed by Webdollar (aka Boss Media) in Sweden, is since last July in Gaming VC's own hands in Israel and nowhere else. It went from Europe to the Middle East, from one company to another and has NEVER met with anybody in Malta. However, Gaming VC Israel still lies about that fact to all players (and affiliates) of Casino Club, Poker Kings etc.

When the Casino Club customer service was with Webdollar in Boss Media's hands it was relatively reliable, friendly and fair, giving the brand a good name. This has changed drastically under the new Israeli management and everybody can google a whole list of complaints about Gaming VC in multiple languages since then. Pure facts of a bad story.


Good luck to all!
 
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SteveCut

Dormant account
Joined
Nov 3, 2007
Location
EU
Ilana, I have criticisms of Casino Club too, which i have already posted in this thread. My criticisms are based purely upon my observations, I have no personal grudge against them.

However you seem to be actively seeking out anything to criticise, and you don't seem to be coming up with much! Maybe you should come clean about your real problem with Casino Club?
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Ilana, I have criticisms of Casino Club too, which i have already posted in this thread. My criticisms are based purely upon my observations, I have no personal grudge against them.

However you seem to be actively seeking out anything to criticise, and you don't seem to be coming up with much! Maybe you should come clean about your real problem with Casino Club?

I thought he already had, Location...Location...Location ;)
 

BingoBomb

Dormant account
Joined
Dec 29, 2008
Location
South Africa
My 2 cents

I was told that one reason that Israeli contact center staff try to avoid mentioning that they are in Israel is that they want to avoid bringing politics into the equation. Many people do have very strong opinions about what is going on in Israel, especially with the current situation in Gaza, and I would understand that having a support call turn into a political or religious discussion - or worse - would be something most of the staff would want to avoid.
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
Sorry, I completely missed this message...

You say besides other things that my "reasoning is really not solid enough to go on". Before I go ahead anyway and bring up, as promised, further evidence for my case, let me in this post only check if I got your picture right, just for verification, without complaint, but with thanks in advance: Do you actually suggest that Casino Club's leading operations staff is working in Israel, including their manager and security personal (as documented by themselves) etc., but the casino itself takes maybe place on servers in Malta, while the customer service, of which the operations manager in Israel is in charge of, finds itself located in an unnamed city in Malta, when their mails on the other hand come from an Israeli server as their in- and outcoming calls are forwarded via Israeli landline telephone numbers, as if there wouldn't be any easier solutions?
I made no suggestion at all. The only requirements for having a Malta gaming license, I believe, are to have the servers located there, and to have a registered office there.

I do not know the physical locations of the staff of Casino Club or Gaming VC as I do not work with them, although I do meet some of their staff at various conventions, and have had email correspondence with Gaming VC's current chairman.

That said - I know of operations which have offices and staff in 3-4 countries, so I do not find such a setup unusual.

BTW: What would you make out of these two links if you would have to connect them:
You do not have permission to view link Log in or register now.
& Link Removed (invalid)
Unfortunately, I didn't see this until today - but if you click on the first link, you will see not a whole heck of a lot.

The second link tells me nothing. I am not a member of LinkedIn so I cannot view any information beyond this page.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
No answer is an answer here - thanks.

BTW: "link1" used to say: "Online Casino. The best online casino belongs to Nearme! It will be a White Label of xxx and Gaming VC." (Screenshot)
On many other Israeli webpages connected to Gaming VC that I discovered and linked the content have been changed or deleted completely, and Casino Club's new (mis)managers continue to take their own profiles off the net. So sad, so funny.
At least two new casino brands will be launched in the second half of the year by Gaming VC, without showing themselves as a part of these projects. The new brands will primarily be targeted at customers outside of Germany - so some of you better all be very careful; because some things are totally illegal in Israel, will always be.

_________________

Gaming VC note for investors, 18 September 2008: "The overall administration costs are expected to increase slightly in the second half of the year with the opening of an in-house customer service centre for Casino Club in July 2008."
Explanation: The customer service, formerly managed by Webdollar (aka Boss Media) in Sweden, is since last July in Gaming VC's own hands in Israel and nowhere else. It went from Europe to the Middle East, from one company to another and has NEVER met with anybody in Malta. However, Gaming VC Israel still lies about that fact to all players (and affiliates) of Casino Club, Poker Kings etc.

When the Casino Club customer service was with Webdollar in Boss Media's hands it was relatively reliable, friendly and fair, giving the brand a good name. This has changed drastically under the new Israeli management and everybody can google a whole list of complaints about Gaming VC in multiple languages since then. Pure facts of a bad story.


Good luck to all!

Well, this would be a really stupid move on their part. So far, your evidence has been taken with a "pinch of salt", but as they say "there's no smoke without fire", and making mass changes to their web presence could easily be detected by use of web archives of the relevant sites. Show a whole load of their sites replacing "useful information" with a load of bland "spin", or nothing at all, then you have the "smoke", which might indicate there is indeed a "fire" that needs looking for.

If this is a case of "under new management", then it is well worth CM keeping an eye on them. Remember Kiwi and Fastwin casinos, both accredited, but then were sold to new management. They were allowed to drift into mediocre performance while still accredited based on the performance of the previous management. Later though, they were caught out offering promotions on their website, but telling depositing players they were cancelled 6 months prior, and that the website (for THEIR casinos) was nothing to do with them with regard to updating promotions. Not long after, they drifted into full rogue territory with non-payment "bonus abuse" and "F U Clause" issues.

This "turning a CS call into a political debate" is complete bollox, why should any player not have the RIGHT to exercise their displeasure with Israeli politics by having nothing to do with an Israeli business. If any CS call deviates from the subject at hand and sink into a political argument then CS staff can cut the call, and management can tell the player their account will be permanently closed if they continue to bring politics into CS issues.

It should now be clear than Casino Club is an Israeli owned operation, with a gaming licence in Malta, and at least a registered office. CS and management can be anywhere, but I would take a dim view of ANY casino operator that has to hide behind false details, or refuses to be specific about who owns them, and in particular what connections they have with other casinos.
Knowing about group connections is important because many casino Terms and Conditions have paragraphs that restrict benefits to so many times throughout the group, so it is necessary to know what casinos constitute this group. If they are going to be throwing off masses of white label operations, this could easily lead to a mess where players do not know whether they are playing at several different casinos, or one casino with several skins.
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
...making mass changes to their web presence could easily be detected by use of web archives of the relevant sites. ...

... "under new management"...

...It should now be clear than Casino Club is an Israeli owned operation...
With all due respect - you haven't got a clue what's going on.

No MASS change of anything has happened - a few words (less than 10) from a mostly blank page appear to have changed.

CC are NOT under new management... sheesh. They've just taken over their own support role which was previously handled as part of a package by their software provider.

Gaming VC is publicly listed - you can see who owns it for yourself.

Please, for the last time - get it right before you make outlandish statements and irrelevant observations. I know you're trying to do the right thing but there is a point at which your comments are going to do nothing but damage to yourself and to members who state your beliefs as supposed fact.

Do not draw any further "factual" conclusions nor attempt to influence others' opinions without basis in fact or REASONABLE evidence. I already gave you a last warning once - and this time I mean it.
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
I'm not convinced that politics is a real issue here, either - that was a suggestion from BingoBomb on the previous page but at best it was originally conjecture.

If parts of the Gaming VC operation have been relocated to Israel then I think the reason for them being rather coy about such a change is more likely to be fear of Israeli police action - online gambling companies have had in-country problems of that nature before - remember the hassles the CEO of Vic Chandler had last year?

It's ironic, really. So many individual Israelis have online gambling involvement of one type or another, some hi-tech stuff comes out of that country and yet the enforcement environment is such that they are constrained to constantly look over their shoulders and adopt concealment tactics.

Edited to add that I found the reference to yet another "white label" worrying. That sounds as if Gaming VC is joining the pack in pumping out another of these usually incompetent operations which do neither the player nor the industry any credit or good in my view. Keep us posted on developments in that area, Ilana - forewarned is forearmed.
 

Ilana

Banned User
Joined
Jul 8, 2008
Location
wonderland
I was told that one reason that Israeli contact center staff try to avoid mentioning that they are in Israel is that they want to avoid bringing politics into the equation (...) current situation in Gaza.

Dear BingoBomb,


Thank you for your message and welcome.

Since you took your time to register to Casinomeister for your one and only posting here, let me (without guessing your special interest and intention) ask you "by whom?" were you told about Gaming VC's reason to lie to players about their location and what, besides the "political" excuse, all the other reasons might be - with thanks in advance!


NOTE: Many of the gaming industry have their customer services and more in Israel, like 888.com and PartyGaming.com - none of them lie to us about it or complain about herrasments through players, none of them delete hysterically their profiles and pages from the internet after being located. Casino Club's Gaming VC must have other motivations for their weird behaviour, far away from any victim role - after all they go as far as deleting their own pages and hiring windy lawyers to get German casino forums cleaned from "disturbing!" informations.


Good luck to all!
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
@Ilana - (or anyone else who cares about this matter).

Have you bothered to PM or email the casino rep in this forum to ask what's up? Or are you here to simply bash a casino operation? Please let us know if you have done this or not. They may be on winter break (as I am).

Please refer to the forum rules when it comes to complaining about a casino operation. If they are a member of this forum, you are obliged to contact them. otherwise you're just treading water.
 

Ilana

Banned User
Joined
Jul 8, 2008
Location
wonderland
In hurry, but...

Nick "Casino Club" ("Location: Malta"?) was contacted several times, last time on 11th December 2008 at 02:21 PM - but never answered, not even in this thread, there page 2 from 18th September 2008, 12:21 AM.
In addition, as said, the Casino Club customer service was contacted many times, but all they came up with were proven lies in emails and (hung up) telephone conversations.

Thanks for asking - good luck to all!
 
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