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Casino Classic Bonus

Discussion in 'Online Casino and Poker Complaints - old section' started by Haviton, Feb 26, 2005.

    Feb 26, 2005
  1. Haviton

    Haviton Banned User - busted out for being <a href="http:/

    Location:
    Sheffield
    Hi guys

    Yesterday (Fri) I joined casino classic and checked out their site. I knew the bonus was 40 for 20 3 times or 150 for 100.

    Below is a Screen Shot of their promotions page

    Signup Bonuses Classic VIP Classic Loyalty
    Signup Bonuses


    1. Open a deposit account be sure to register your correct email address. 2. Register a valid credit card* within 24 hours of registering at the casino. Note: If you do not have a credit card you can still qualify by making a deposit of any amount within 24 hours of registering your real player account. 3. Your Bonus Account will be created and credited with the bonus within 30 minutes in most cases. We will send you an email once the bonus is available in your account. Note: This offer is available for Euro and GBP players also. The amounts are 9.00 & 6.00 respectively. *Visa/Master Card, Diners Club or PaySpark Card only. **This promotion is not available to customers from Denmark, Israel and China. ***Standard Wagering Requirements apply please see our Terms and Conditions for details.



    How to collect your 200% Bonus:1. Make a deposit of $20.2. Send an email to This email is not visible to you. with "$40 for $20" as the subject line.3. Your Bonus Account will be credited with the bonus within 30 minutes in most cases. We will send you an email once the bonus is available in your account.*Cannot be claimed in conjunction with any other offer, including this offer. **Standard Wagering Requirements apply please see our Terms and Conditions for details.

    OR


    Deposit $100 and play with $250! How to collect your 150% bonus: 1. Make a first deposit. 2. Send an email to This email is not visible to you. with "150% up to $150" as the subject line. 3. Your Bonus Account will be credited with the bonus within 30 minutes in most cases. We will send you an email once the bonus is available in your account. *Cannot be claimed in conjunction with any other offer.

    Well I dont think that has come out as good BUT, it says Deposit 100, play with 250.

    I did this but was only vredited with 100 bonus.

    I emailed backwards and forwards and below are the emails

    Hi there Dave,

    Thanks for the email.

    That's ok Dave, we did honour this bonus, up until 24 hours ago my friend........The bonus was since changed to 100% up to $150.

    I'm sorry you feel this way, it is an honest mistake on our part which I have rewarded you for pointing out........

    Again, I apologise for any inconvenience caused.
    Please let me know if there is anything else I can help you with.

    It's always a pleasure :)

    Sincerely,



    Carol Turner
    Host

    Casino Classic
    You must register/login in order to see the link.




    -----Original Message-----
    From: Dave Kay [mailto:]
    Sent: Saturday, 26 February 2005 7:40 AM
    To: Classic Support
    Subject: RE: Your Bonus Account has been created! Collect Your Bonus!


    sorry but that isnt acceptable.

    excuse me but I will have to pitch a bitch with casinomeister.
    i will forward him all the emails with history, i can not see how you can not honour what you have admitted is a typo but did exist for customers


    Classic Support <support@casinoclassic.com> wrote:
    Hi there Dave,

    Sorry my friend, unfortunately not........I'll drop an extra $10 into your account for the inconvenience of things.

    Thanks for your understanding in the matter.
    Please let me know if there is anything else I can help you with.

    It's always a pleasure :)

    Sincerely,



    Carol Turner
    Host

    Casino Classic
    You must register/login in order to see the link.




    -----Original Message-----
    From: Dave Kay [mailto:]
    Sent: Saturday, 26 February 2005 7:37 AM
    To: Classic Support
    Subject: RE: Your Bonus Account has been created! Collect Your Bonus!


    So will i know be getting 150??
    thanks

    Classic Support <support@casinoclassic.com> wrote:
    Hi there Dave,

    Thanks for the email.

    Well well well, you are correct my friend, my apologies, but, this is indeed a typo and will be rectified asap.

    Thank you for pointing this out :)
    Please let me know if there is anything else I can help you with.

    It's always a pleasure :)

    Sincerely,



    Carol Turner
    Host

    Casino Classic
    You must register/login in order to see the link.




    -----Original Message-----
    From: Dave Kay [mailto:]
    Sent: Saturday, 26 February 2005 7:33 AM
    To: Classic Support
    Subject: RE: Your Bonus Account has been created! Collect Your Bonus!


    sorry but i really dont mean to be rude but as you say and quote, you have to play by the rules.

    The rules say, AND I QUOTE, Deposi 100, play with 250

    i have deposited 100 but you want me to play with 200. that is not what it says in your rules



    Classic Support <support@casinoclassic.com> wrote:
    Hi there Dave,

    Thanks for the email.

    OR


    Deposit $100 and play with $250!

    How to collect your 150% bonus:

    Make a first deposit.

    Send an email to This email is not visible to you. with "150% up to $150" as the subject line.

    Your Bonus Account will be credited with the bonus within 30 minutes in most cases. We will send you an email once the bonus is available in your account.
    *Cannot be claimed in conjunction with any other offer.
    **Standard Wagering Requirements apply please see our Terms and Conditions for details.

    For details on the terms and conditions of our promotions and bonuses please click here. The Casino reserves the right to remove bonuses claimed and winnings received where our wagering requirements and/or our terms and conditions have not been met.



    I'm affraid we have to stick to the rules my friend......


    Really sorry for the inconvenience.
    Please let me know if there is anything else I can help you with.

    It's always a pleasure :)

    Sincerely,



    Carol Turner
    Host

    Casino Classic
    You must register/login in order to see the link.






    -----Original Message-----
    From: Dave Kay [mailto:]
    Sent: Saturday, 26 February 2005 7:15 AM
    To: Classic Support
    Subject: RE: Your Bonus Account has been created! Collect Your Bonus!


    Make a first deposit.

    Send an email to This email is not visible to you. with "150% up to $150" as the subject line.

    Your Bonus Account will be credited with the bonus within 30 minutes in most cases. We will send you an email once the bonus is available in your account.
    THAT is what it says on YOUR website. Even the email you with 150% upto 150

    Please ammend my account accordingly



    Classic Support <support@casinoclassic.com> wrote:

    Hi there David.

    Thanks for your message.

    I'm afraid that the new match bonus is 100% up to $150 my friend... Our 150% offer has now ended.

    For all of the information on bonuses available to you at Casino Classic take a look at:

    You must register/login in order to see the link.
    Please let me know if there is anything else I can help you with.

    It's always a pleasure :)

    Sincerely,



    Nick Fontaine
    Host

    Casino Classic
    You must register/login in order to see the link.

    Now as you can see, they wont give me the 150 bonus which even by their own admission, (See Bold Reply by Carol) was on their website.

    I have not had any response from them since I said I was going to pitch a bitch.

    Am I being unreasonable here or should I hold out for the bonus which it said on their site I would get.

    Thanks In Advance
     
  2. Feb 26, 2005
  3. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    if you were to break the T+C's regarding the bonus, they would soon take it off you, so they should stick to them aswell.

    i had a similar problem with royal vegas a few days ago, they advertised a 200% bonus on their website, i joined them and only got a 100% bonus, i emailed them and they told me that when i joined them they were only offering a 100% bonus and the 200% bonus was put up to early by mistake. after an email exchange i was given the bonus i was entitled too, i say stick to your guns m8.
     
  4. Feb 26, 2005
  5. 120sam

    120sam Banned User

    Location:
    Germany
    Surprisingly bad customer service from this group. If the website offered a 150% bonus and you deposited on the strength of that offer they should honour it. If they made an internal error or changed the offer before changing their website that's their problem, any reputable group would honour the bonus on the website at the time you deposited.

    The next sentence should read "We have credited the 150% bonus to your account".
     
  6. Feb 26, 2005
  7. paul02085

    paul02085 Dormant account

    Occupation:
    Mgmt
    Location:
    USA
    You are in the right. I guarantee they wouldnt let you get away with anything so why should they? PAB
     
  8. Feb 26, 2005
  9. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    <edit - I didn't read closely enough>

    If I am correct, you took up an offer that you saw on the website - but you didn't say which day you looked at the website.

    All affiliates were notified of the change in the offer earlier this week, so I can assure you they weren't changing things behind your back.

    Apparently, though, you have received an email after signing up direct from Classic Support which in fact states the 150% bonus - so if this is the case then they should be bound to honor it. If they didn't change their welcome email, it is their own fault.
     
    Last edited: Feb 26, 2005
  10. Feb 26, 2005
  11. Haviton

    Haviton Banned User - busted out for being <a href="http:/

    Location:
    Sheffield
    Spearmaster

    What happened was I signed up.

    On their website it said, send an email 150% for 100 (Or whatever I have bolded above). I emailed them for the 150% claim

    They replied with 100 bonus.

    I emailed them and said it says 150. They replied with their terms and conditions WHICH STILL SAID 150 FOR 100.
    When I pointed this out they said, whoops its a typo but still would not give me the bonus.

    I will try and resolve but will have to pitch a bitch with Bryan if not
     
  12. Feb 26, 2005
  13. Haviton

    Haviton Banned User - busted out for being <a href="http:/

    Location:
    Sheffield
    I am more than pleased to inform you that they have honoured me with the bonus after I sent them a link to this thread.

    Thansk for you input chaps
     
  14. Feb 27, 2005
  15. dickens1298

    dickens1298 Dormant account

    Location:
    LA, California
    Most likely they realized that a $40 credit means little enough to them. They had already offered $100 + 10, so what's another $40 to make this go away? Good job with sticking to your guns - let us know how well you have done at the casino.
     
  16. Feb 27, 2005
  17. Haviton

    Haviton Banned User - busted out for being <a href="http:/

    Location:
    Sheffield
    I have actually got to 3016 on here. Won well on bonus and started playing myself at 10 a hand a carried on winning. Eneded up playing 46 a hand

    If someone can tell me how to do a screen shot, I would be happy to post up
     
  18. Mar 3, 2005
  19. Haviton

    Haviton Banned User - busted out for being <a href="http:/

    Location:
    Sheffield
    Can anyone confirm or deny that when you make a wothdrawal from a Microgaming casino, you can still see the withdrawal even though you have been paid

    I have checked my cash check and it says No Withdrawals.

    Shoul I worry ??? :confused:
     
  20. Mar 13, 2005
  21. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
  22. Mar 13, 2005
  23. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Occupation:
    Casino apologist
    Location:
    England
    So: what happened? What was the basis of the change of decision? Did any actual facts change? What did you explain here that you didn't explain to them.

    Those questions are all retorical: of course nothing changed. The casino realized they couldn't get away with it in the face of a factual, fair public posting of the evidence, and caved in. I wonder how many of the other 90% on non forum-readers they responded similarly to? LOL.

    This is becoming a worrying trend with Microgaming.

    To take a screenshot you just hit the "print screen" button, which should be located top right. A function that no online gambler can afford to be without.
     
  24. Mar 14, 2005
  25. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania



    And don't forget the rest of the process, start > run > mspaint

    Once that's open, just hit ctrl+v and viola, there it is. Ctrl+s will save it.
     

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