Casino charging 25.00 ewallet fee for withdrawal?

[kingkong098]

They mention one free withdrawal per month for most methods, charges only apply on subsequent withdrawals. This sounds like online sportsbook terminology where charging for frequent withdrawals is not uncommon.

 

[handkey]

Dont be afraid of this casino

Please name them out and we will all avoid this rascal in the future.

 

[jas2587]

Payout Requests Terms

MoneyBookers $ 25 $ 4,000 Free! unlimited will cover your fees for one payout per calendar month. Some premium payout methods may have additional fees attached to them. Subsequent payouts in the same month will incur a processing fee.

Check by Courier $ 200 $ 2,000 $ 40.00 per txn 1/week will cover your fees for one payout per calendar month. Some premium payout methods may have additional fees attached to them. Subsequent payouts in the same month will incur a processing fee. Once processed, checks take approx 7 to 10 days.

QuickTender $ 50 $ 4,000 Free! unlimited will cover your fees for one payout per calendar month. Some premium payout methods may have additional fees attached to them. Subsequent payouts in the same month will incur a processing fee.

EcoCard $ 25 $ 5,000 Free! unlimited A Non US withdrawal option. Funds Deposited through EcoCard can be withdrawn back. Please check that your country is on the accepted list by EcoCard. Deposits through other methods cannot be withdrawn via EcoCard.

eWalletXpress $ 25 $ 2,500 $ 25.00 per txn unlimited eWalletXpress is a withdrawal option for US and Canadian Customers.Once processed, the funds will be reflected immediately in your eWalletXpress account. Deposits through other methods cannot be withdrawn via eWalletXpress.

NETELLER $ 25 $ 2,500 Free! unlimited A Non US withdrawal option. Funds Deposited through NETELLER can be withdrawn back. Please check that your country is on the accepted list by NETELLER. Deposits through other methods cannot be withdrawn via NETELLER.

Bankwire $ 1,000 $ 4,000 $ 40.00 per txn 1/week min amount is $1000. One free transaction per month. Additional wires will pay all wire fees

I don't think these fee's are reasonable at all I think it is outlandish that they want to charge this much
they make enough off of the players that don't win to void out these fees this is my opinion

Cindy

 

[dcpam39]

Maybe it isn't Lock's payout options, but looks very similar to what was originally posted:

Payout Method Min Amount Max Amount Fees Payout Requests Terms

MoneyBookers $ 25 $ 4,000 Free! unlimited Lock will cover your fees for one payout per calendar month. Some premium payout methods may have additional fees attached to them. Subsequent payouts in the same month will incur a processing fee.

Check by Courier $ 200 $ 2,000 $ 40.00 per txn 1/week Lock will cover your fees for one payout per calendar month. Some premium payout methods may have additional fees attached to them. Subsequent payouts in the same month will incur a processing fee. Once processed, checks take approx 7 to 10 days.

QuickTender $ 50 $ 4,000 Free! unlimited Lock will cover your fees for one payout per calendar month. Some premium payout methods may have additional fees attached to them. Subsequent payouts in the same month will incur a processing fee.

EcoCard $ 25 $ 5,000 Free! unlimited A Non US withdrawal option. Funds Deposited through EcoCard can be withdrawn back. Please check that your country is on the accepted list by EcoCard. Deposits through other methods cannot be withdrawn via EcoCard.

eWalletXpress $ 25 $ 2,500 $ 25.00 per txn unlimited eWalletXpress is a withdrawal option for US and Canadian Customers.Once processed, the funds will be reflected immediately in your eWalletXpress account. Deposits through other methods cannot be withdrawn via eWalletXpress.

NETELLER $ 25 $ 2,500 Free! unlimited A Non US withdrawal option. Funds Deposited through NETELLER can be withdrawn back. Please check that your country is on the accepted list by NETELLER. Deposits through other methods cannot be withdrawn via NETELLER.

Bankwire $ 1,000 $ 4,000 $ 40.00 per txn 1/week min amount is $1000. One free transaction per month. Additional wires will pay all wire fees

 

[Pinababy69]

I dont like saying casino cause if i do they will block me from playing there, But your right its a new one and they shouldNT do this to players its wrong, like i said ive been gambling online for 10yrs plus and the only time i was charged a fee was check or wire or moneygram never a wallet, look at quicktender its 50.00 this needs to stop No casinos do this period. this is what they say

Hi again,

I have direct access to our merchant accounts. Yes they do. I am the VP of operations and have this information. If you have any further questions please contact me.

Thanks

Elka

Hi there,

Yes all ewallets charge operators for sending funds to players.

Thanks

Elka

Unless there's another casino rep named Elka, then it is Lock Casino. I'm afraid this may be yet another sign of the times. While it's not ideal, if it's known upfront, then I don't really have a huge problem with it myself.

With the current economic climate, and ever increasing fees for operators, and the crackdown on credit cards (for the US)...I'm afraid that some costs being passed on to players is something we're going to see even more of in the future. There are fees to deposit, fees to transfer to ewallets from banks, fees to transfer back to banks from ewallets...and so on. It's part of online gaming. Still sucks, especially for low rollers...and those who may only want to deposit $20 and cashout if they reach $100 or $150. This would certainly make you think twice.

 

[all4greed]

If a casino is charging a processing fee, then post the casino name. It's part of their payout process which should be posted on their website and would obviously be public information.

Why the mystery? Do you think it only applies to you?

 

[diamondale]

Shame on you LOCK CASINO

Well im going to mention the casino Lock Casino you all wanted to know but i been playing for 10 yrs at other casinos and never was charged a fee for ewaLLET from the casino 25.00 this is unheard of just because they cant do wire transfers or checks charge me as fee? look below this is the response i got from the manager at lock casino


Thanks for contacting me. We do very quick withdrawals and we allow for one free withdrawal a month but there is costs associated with all additional withdrawals. This is not something I can do anything about. It is a policy. For our regular players as well as VIP


There telling me all casinos charge a fee of 25.00 looks like ill be looking somewhere else to deposit this is not fair If im wrong ill eat my at but i know im not. Not using any names they know who they are

Just a heads up im already paying 10% to send money to bank you figure if im sending 1000 it cost me 100.00 from them and 25.00 from casino not cool at all

 

[Lucky Loser]

People should vote with their feet and stay away from this casino to show them these fees are simply unacceptable.

If it cannot afford to absorb processor fees it should not be in business. Very poor long term commercial judgement on its part.

I certaintly won't play there now.

 

[diamondale]

Things that make you go Hmmm

Okay this is the response i got you shouldnt have to pay any fees for ewalet, yes its 4 free but it should be unlimited like all casinos not a good thing to do when your just starting up.



Hi Warren,

I have arranged for you to get 4 withdrawals free of charge monthly. Your current withdrawal was already processed but going forward you will be given 4 free a month.

Have a great Monday!

Elka

Sorry Warren. There is no retroactive credit for your fees paid. If you are not happy with Lock Casino you have the decision to play somewhere that you are happy with.

Please do not send demands to me as I have been nothing but helpful and respectful and I deserve the same treatment. Elka

FYI have had 4 withdrawals paid the fee thats 100.00 now there telling me after the fact they took my money offering 4 free??


We know exactly how important our reputation is. This is why we have excellent customer service, lightening speed payouts, great tech support, amazing design, highest RTP%, and very clear Terms and Conditions. You will find it very hard to find another Lock in this industry. We will be the very best in a very short period of time.

Have a great week.

Elka

 

[SLoTSRUS]

I made my 1st WD here and was also surprised about the $25 fee. (I used ewalletxpress) I'm a small depositer and they have great bonuses, but geeez! recently signed up for a QT acct. no charge I believe.

 

[locknload]

Lock Casino - Fees for withdrawals

Hi Everyone,

My name is Elka and I am the VP of operations at Lock Casino. I have read through this entire thread and I wanted to respond in a public way. When Lock launched one of the mandates was to pay the player as quickly as we possibly could. One of the areas that we built out was the payments team. We have several security and ecomm people available and waiting 24/7 to verify documents and submit withdrawals. We wanted to change the way that casinos treated players when they won and not lose all their winnings due to a slow process.

Just to clarify these fees are not charged to our regular players or our VIPs and all ewallets do charge us as an operator for each and every withdrawal.

I have taken this thread to our Executive group for review and I will update this thread with if and how the fees will be restructured.

If you have any questions or concerns please feel free to send me a PM.

Thanks

Elka

 

[RedAndi]

Hi Everyone,

My name is Elka and I am the VP of operations at Lock Casino. I have read through this entire thread and I wanted to respond in a public way. When Lock launched one of the mandates was to pay the player as quickly as we possibly could. One of the areas that we built out was the payments team. We have several security and ecomm people available and waiting 24/7 to verify documents and submit withdrawals. We wanted to change the way that casinos treated players when they won and not lose all their winnings due to a slow process.

Just to clarify these fees are not charged to our regular players or our VIPs and all ewallets do charge us as an operator for each and every withdrawal.

I have taken this thread to our Executive group for review and I will update this thread with if and how the fees will be restructured.

If you have any questions or concerns please feel free to send me a PM.

Thanks

Elka

I have to say it is nice to see that Elka is not just coming here to blather on about policy and placate, but actually taking some action and addressing the issue. Hopefully it will help the OP, or others from here onwards.

 

[Rusty]

Hi Everyone,

My name is Elka and I am the VP of operations at Lock Casino. I have read through this entire thread and I wanted to respond in a public way. When Lock launched one of the mandates was to pay the player as quickly as we possibly could. One of the areas that we built out was the payments team. We have several security and ecomm people available and waiting 24/7 to verify documents and submit withdrawals. We wanted to change the way that casinos treated players when they won and not lose all their winnings due to a slow process.

Just to clarify these fees are not charged to our regular players or our VIPs and all ewallets do charge us as an operator for each and every withdrawal.

I have taken this thread to our Executive group for review and I will update this thread with if and how the fees will be restructured.

If you have any questions or concerns please feel free to send me a PM.

Thanks

Elka

I think that the principle behind the policy is fine but $25 is extortionate.
If you are suggesting that the charge is so high to pay for extra staffing that provides quick payouts to make customers happy it is a bit self defeating.

Why not give customers the choice of paying a fee for quick processing say 10% up to a max of $5?

 

[AussieDave]

fees are not charged to our regular players or our VIPs

If a casino charged me $25 to send my winnings to Neteller, I would uninstall the casino. In my case the casino would have shot them self in the foot because I'm a high roller.

ewallets do charge us as an operator for each and every withdrawal.

Yes they do, but how many peeps make a withdrawal each an every time they play? Besides Lock Casino should be in a position to self absorb these fees.

Point in question. If I time my cash-outs at 32Red I'm paid to Neteller within 5 hours. And that's with ZERO fees.

The only online casinos I've know to charge withdrawal fees to web-wallets are rogue casinos. I'm sure the upper echelon of Lock Casino wouldn't want peeps to think they are like these clip joints.


Cheers



Dave

 

[silkprint]

No problem Elka and thank you for coming here and posting . I, myself will not be playing your casino until that policy changes .

 

[Lucky Loser]

No problem Elka and thank you for coming here and posting . I, myself will not be playing your casino until that policy changes .

Neither will I.

Other casinos like Party Casino can pay me via Moneybookers in a few hours and charge nothing. Why would I be stupid enough to play at a casino that charges $25 to withdraw my own money ???. The mind boggles.

Its the dumbest business decision ever.

 

[nisosbar]

No problem Elka and thank you for coming here and posting . I, myself will not be playing your casino until that policy changes .

Nor will I.

 

[Stovetopp]

Well, this maybe a blessing in disguise.......Last week I posted where 3dice was the best at patout timing... Well, learned something this week....I had made several deposits and withdrawal to and from 3DICE using QT. Not much bucksd 50 and 100 dollars.
Well the last request od withdrawal was for 200 bucks and was told I exceeded my weekly withdrawal and it would cost me a fee to make thar withdrawal else i could use the "safe" I did not ask what the fee was but on principle I let it sit there waitning for my "week" to finish
The end result was after my new week began I lost the 200 bucks Well, f**** em I will take a break and will br going to Vegas where I get my cash immedfiately if I win.
These rules always pop up at the inopportune time Wish I had known that I would have used the safe if they had told me before I know my deposit and withdrawal was a bit excessive and it cost them but I was unaware
So will take a break from online gambling for a while This is the blessing I was referring to Godd Luck guys and gals