Casino Calzone - Thoughts?

[bamberfishcake]

I also got the email just now about qualifying for this weeks offer. I think what happened is they made a mistake and paid too much and pulled the plug yesterday quickly as I read above bamber got £20 which would equal quite a few loss to get £20 back I may be mistaken though. She give me goodwill spins but the issue is still ongoing as I’ve not received no bonus 10% loss yet, I thought the losses were 5% back not 10

Terms say must be claimed within 36 hours but cant claim if its not there. Hopefully they will honour it.

Minimum losses of £100 so if you lost that or more your 20 free spins would need to be worth 50p a pop at least.

Bonus money: Paid out by 11:00 UK time every Saturday. Bonus money is based on 10% of your Net Losses between Monday 01:00 - Saturday 01:00 UK time. Minimum Net Losses required to qualify is £100. Maximum bonus money £300. 25x wagering within 7 days. Max withdrawal from bonus money is £2000. Conditions: Claim within 36 hours. £5 max bet during bonus wagering. Old / Expired Link and Old / Expired Link apply.

 

[Luckyscouser45]

Terms say must be claimed within 36 hours but cant claim if its not there. Hopefully they will honour it.

Minimum losses of £100 so if you lost that or more your 20 free spins would need to be worth 50p a pop at least.

Bonus money: Paid out by 11:00 UK time every Saturday. Bonus money is based on 10% of your Net Losses between Monday 01:00 - Saturday 01:00 UK time. Minimum Net Losses required to qualify is £100. Maximum bonus money £300. 25x wagering within 7 days. Max withdrawal from bonus money is £2000. Conditions: Claim within 36 hours. £5 max bet during bonus wagering. Old / Expired Link and Old / Expired Link apply.

Interesting the spins were only worth 10p they show no signs of resolving it. It’s not a lot but it’s the point of accruing it and being emailed to login for it all they say is we have yet to find a resolution and she only gave me the spins because I said to her how come other people have had there’s she then came back with the spins she checked my account and said there’s no resolution I might go back to chat to ask what the amount was x

 

[Rossco43]

I had bonus amount of £20 to play with.

Dont know how as i have not had £200 losses this week so pleasantly surprised. If this is the new format for Cals Home Delivery then i prefer it.

Also went through the whole restriction questioning and time limit but after a bit of back and forth all was removed,

I cant knock them as every single slot is max RTP also, which for me, trumps most things as long as i can get my withdrawals which have never been an issue for me.

Did they ask you for extra documents to remove the loss limit?

 

[bamberfishcake]

Did they ask you for extra documents to remove the loss limit?

Just checked the email chain (surprised outlook came up with the goods - their search facility is pants for me) and i had no problem with the limit they applied anyway. Its way above my pay grade and last weeks deposits were unusual for me. No extra docs were requested unless i asked for that to be increased.

I asked if their team were now asking me to focus and condense my play time into 90 minutes and how i felt that would have a negative impact on my play. Not sure if they took that into consideration but i answered their questions and all seems ok since. Not actually sure if they removed the limit but im pretty sure ive had a session over that time since as i recall getting the 60 minutes pop up a couple of times.

So seems i have got a loss limit but its way above my pay grade anyway.

 

[Luckyscouser45]

Did anyone get there Saturday bonus I didn’t

 

[curremon]

Not even the followup what they promised

 

[johnnymcc1966]

Here is the answer I was given on livechat




Thank you, yes the SMS on Saturday was sent due to a technical error. You did not have net losses of £100 or more last week to qualify for that, however I will add some spins as compensation. The other SMS simply informs that you are qualified for this weeks Cals Delivery which goes on from today to Friday, and if your net losses are £100 or more during the week you will get 10% cashback on Saturday. You do not have to do anything as you are already opted in to this promotion.

I got 20 spins on Gonzos Quest as compensation. Won £3 from them and bust out on wagering!

 

[Rossco43]

Did anyone get there Saturday bonus I didn’t

Got mine. Only noticed it was there with 20 minutes before it expired. Didn't get an email to let me know though.