Resolved Casino - Bait and Switch?

topoor

Banned User - Multiple banned forum accounts
Joined
Nov 17, 2005
Location
UK
There was a distinction made by slotmonster between VIPs and new signups. I was merely stating my designation within the casino and making it clearer.

I agree with you. A player is a customer reagrdless of their status and they should be treated with the same respect.

Id like to see an answer from slotmonster explaining the reasons why players werent offered the chance to complete wagering under the terms of the offer please.
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
We didn't offer it because we even didn't think about this "option". Mostly because we haven't had such issues before, and were trying to find the solution basing on our previous experience.
 

furbert

Banned User - troll
Joined
May 25, 2011
Location
England
Seems strange that does Viktar. Youve been a member on here for 4 years and you recently did the same thing to your players when you changed the wagering on poker games a few weeks ago yet you say you have no experience?
 

ksech

Dormant account
Joined
Jul 27, 2007
Location
Here
Seems strange that does Viktar. Youve been a member on here for 4 years and you recently did the same thing to your players when you changed the wagering on poker games a few weeks ago yet you say you have no experience?

Just to butt in a little bit here (cause I really can't justify any real reason to butt in...) except for the fact that Viktar has only been an I-Gaming Rep for a short while. A member here for 4 years but NOT a rep for 4 years.

As an outsider looking in... I can sympathize with both sides. Yes, this could have been handled differently, perhaps in a better manner. BUT, it also could have been handled in a much worse scenerio too. Viktar is at least working WITH you, unlike many reps who are willing to just "brush" the problem under the proverbial carpet. So maybe, cutting him a little bit of slack here, instead of continuously carping at him, would work better to your advantage in the future.


***Going back to lurking now...***
 

topoor

Banned User - Multiple banned forum accounts
Joined
Nov 17, 2005
Location
UK
We didn't offer it because we even didn't think about this "option". Mostly because we haven't had such issues before, and were trying to find the solution basing on our previous experience.
It does seem hard to believe considering, as the OP has said you did make a similar change previously.
 

SlotMonster

Twitch Streamer - Affiliate
webmeister
Joined
Apr 2, 2007
Location
Belarus
It does seem hard to believe considering, as the OP has said you did make a similar change previously.

Our VIP campaign started only 1 week ago (if you check your mailbox - you w'll notice the first email from us was 11/07/2011) and all previous changes were made at the moment when there were no bonuses to be cleared.

Hope I informed you well.

Regards,
Viktar.
 

furbert

Banned User - troll
Joined
May 25, 2011
Location
England
Viktar are you and I advise you to think carefully before answering, stating now that not one single person was affected when you changed Texas Holdem Bonus from counting 50% to 10%?
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Viktar are you and I advise you to think carefully before answering...

The question sounds like you are trying to trap a rep into saying something, which is not behaviour that CM supports. If you have evidence then please be up front and produce it and I would encourage Viktar not to answer that until you clarify that.

On a personal note, and as previously mentioned, Viktar is a well-seasoned member of CM and has been for some time prior to jumping the fence and I think he deserves to be shown some respect on that front, even if you feel you are at odds with the casino he represents. There is no problem disputing issues with casinos, just would prefer to see it done in the right way.

Many thanks,

Simmo!
 

furbert

Banned User - troll
Joined
May 25, 2011
Location
England
A well-seasoned member with over 1000 posts that isnt aware that honouring the terms people deposited under is the correct way to behave.

Big wheel keep on turning. :rolleyes:
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
A well-seasoned member with over 1000 posts that isnt aware that honouring the terms people deposited under is the correct way to behave.

Big wheel keep on turning. :rolleyes:

Get to the point or drop it. What exactly is your complaint? Spell it out or leave it be. If you are here to harass a fellow member, you're posting at the wrong place. Last warning.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Ill drop it because I cant disclose the evidence due to data protection.

No worries. If you would like to disclose it privately (and in confidence) to myself or CM please send it over and we can review it. It helps to have all the information even if it is not acted on specifically.

Cheers

Simmo!
 
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