Casino asking for bank wire information (for verification) - despite not needing it for payment processing? (Superior Casino)

zreb

Experienced Member
PABaccred
Joined
Sep 21, 2013
Location
currently in US
So Superior Casino - a USA facing casino with rival software - has a "faxback" form they require all players to complete in order to withdraw. This form asks for all your standard personal info, to sign your name that you agree to their terms, and all of your banking information including account number and wire information with the word "(Mandatory)" next to it.

They require all players to complete this form, and to provide all your banking details (I asked), regardless of what deposit or withdrawal methods you intend to use. Players may be using payment processing options or even bitcoin that don't require the casino to have this info - but they demand it anyway.

Do people here think this is a reasonable request? It seems like a security risk to be giving out this information unnecessarily - isn't your banking information along with all your personal information enough for someone to initiate an ACH/EFT payment from your account, or am I mistaken? But again, this is an unregulated USA facing casino so your only real recourse is to not play there to begin with. I don't think I could get them to budge through either email or live chat, since half the time they just reply with a standard script anyway, so most likely I'll end up just giving in and supplying the info.

Worse still in my case, my account was already completely verified a year and a half ago, and additionally I did another phone verification maybe 3 months ago, but apparently they will "unverify" you and make you go through this process again to fill out this form that wasn't there before when you finally try to withdraw - and while they're at it they just make you repeat the whole process.

So a casino asking for unnecessary bank account information to verify players - reasonable or not? I can't really think of an alternative than giving away more personal info than I would like, as I don't see much choice if I want to actually receive my payout.
 

jim5555

Newbie member
PABaccred
Joined
Jan 15, 2009
Location
Minnesota USA
If you deposit with Bitcoin you shouldn't need this form. I've been trying to do a co for a week now, sent in docs, sent emails to support, tried calling the support # and got hung up on immediately and same for chat, ask why there's a 0-0 in the withdrawal section and chat disconnects.
I would say there rogues. Some sights say stay away from all Rivals, I know True Fortune and Always Vegas are a joke.
 

zreb

Experienced Member
PABaccred
Joined
Sep 21, 2013
Location
currently in US
Agree, this was a little under two years ago but I ended up having to give them the info to get them to send the cashout despite it not making any sense. And again, that was for an account that was already 100% verified for over a year.

Even after going through all that crap, it took another 3 months or so to withdraw a couple thousand. Their maximum withdrawal is $500 per day, which is already absurdly low (especially for cryptocurrency where there's no excuse for such low limits), but they would repeatedly just cancel ~80% of the withdrawals and put them back in the account, wait the maximum amount of time or even a day or two longer to send it - their terms said up to 8 business days or something so it would always take 8-10.

Weirdest of all, they would randomly change the $500 withdrawals I had already been waiting on for two weeks to $250 withdrawals and push the remainder back into my account. So just an extreme "screw you" drip pay type of behavior from the casino. And this is after I was already down many thousands of dollars at the casino even accounting for this withdrawal. I have no idea what would have happened to the money if I hit a progressive jackpot or something.

So yeah this casino was either my worst or second worst ever casino experience alongside inetbet. It's unfortunate that this casino was and still appears to be promoted as a good casino by that wizard of odds guy and his associated sites. And yeah, be careful of most rival casinos. Rival themselves also seems to like to randomly nerf the RTPs of their old slots into oblivion so your old favorites might become complete money sinks without any warning.
 

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