1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Casino Action deducting $8/5.50 from withdrawals without prior warning

Discussion in 'Online Casino and Poker Complaints - old section' started by thelawnet, Dec 15, 2005.

    Dec 15, 2005
  1. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    I have just cashed out of Aztec Riches and Phoenician casino. On looking at the amounts I saw it seemed 5.50 short. So I checked, and sure enough, both cheques were 5.50 less than I had actually withdrawn.

    So I went into my UK Casino Club account, which is also owned by Casino Action, and went to try a withdrawal. Click withdrawal, next, no notification of any charge. I also tried the casino website - nothing there either.

    So I went to question the casino:

    This is a very common response from casinos - we sent it, but it must have been blocked by your spam filter. This is wrong in this case, as I explained to the rep: Yahoo demonstrably DOES NOT BLOCK EMAILS. This is a very important point. Users will often say they haven't received emails because they have gone into the bulk folder, but when you actually check the bulk folder and it is not there either, it stretches credulity. And for this to happen for accounts on three separate casinos? I think not.

    They filter emails into a spam folder (which I have checked), but they do not block them outright. This is according to Yahoo themselves, and also verifiable by searching online - there is no record of yahoo actually blocking emails.

    Furthermore, I have received all of their emails on several accounts, why would yahoo block this one, and coming from several different casinos.

    Further to this, it's wrong that they are imposing charges after the cashin comes out of pending status, as claimed by the rep. If you want to charge for withdrawals, there needs to be something about it when you cashout. When the cashin is no longer reversible is too late - there is nothing to stop them charging 50 withdrawal fees, because it is after the fact and I have no chance to object.

    If I had known I would have withdrawn to my neteller account.

    This behaviour is unacceptable on many levels.
     
  2. Dec 15, 2005
  3. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    I agree! This smacks of a casino changing terms in midstream and covering their a$$ by saying they sent an email but it was blocked by your ISP's spam filter. Too freaking convenient for my taste. Times must be extremely tough in the online casino world when they feel compelled to recoup a lousy eight bucks by trickery.:eek:
     
  4. Dec 15, 2005
  5. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    EXACT same experience for me when I played there about a year ago. Totally disgusting to take money from players withdrawals without notification in my opinion.

    Click2Pay also do this to UK clients - only they take £15 on top of the withdrawal fees shown (claim it's not them but a third party charge for cutting the cheque WTF:what: )

    Stopped using them as well.

    From a business point of view I just can't see their reasoning behind it, it just leaves players with the feeling they are being screwed. I can't even start to imagine the amount of players they've lost purely over this.

    If they want to charge then that's up to them, but make sure it's CLEAR up front - both on the website and in the cashier.
     
    Last edited: Dec 15, 2005
    1 person likes this.
  6. Dec 15, 2005
  7. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    ah, so their explanation, that the emails were totally blocked by yahoo on three separate occasions, despite the fact that yahoo says it doesn't block emails is a load of bullshit, they just do this as a matter of course.

    I thought as much.
     
  8. Dec 15, 2005
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Casino Inaction

    I have taken this lot to task a number of times for changing T & C, or enforcement policy, without telling players. When they made changes to the bonus system I found 3 different versions of the T & C simultaneously on the Aztec Riches website. I complained to support, and the confirmed the correct terms, but failed to change the website for months. I believe it is correct now.
    Withdrawal fees are suggested in "Casino Action" under VIP benefits at next level. No amounts are mentioned, but VIPs have a benefit of "No charges for withdrawals", implying that charges do exist. I was never charged for withdrawals to Neteller, which is the only method I use there.

    E-mails often do not arrive from them, and unlike Yahoo, NTL did NOT have a spam filter at the time, so they did not get away with that excuse on me.
    Interestingly, I did not get notification E-mails for most of my withdrawals, it seems hit and miss with them.
    Many casinos only charge for courier cheques, so 5.50 for a normal one is rather steep. (Neteller charge 2), but for 1 will now pay straight to a UK bank.
    Casino Action VIP is easy, 2/3 months and 5000+ deposits is at least Gold (wait for invite). Platinum comes around 6000. This is gross deposits, irrespective of win or lose. Comp redemption is good then, but earning rate is less than most MG, and depends on games.
     
  10. Dec 15, 2005
  11. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    Not making the charge clear when you withdraw is very naughty. Someone should also point it out to them that $8 is not 5.50 but more like 4.50.
     
  12. Dec 15, 2005
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Should we put them on the "naughty" list? :D

    Seriously, this is not right. If there are fees, they need to be upfront in the T&Cs etc.

    Quick comment to thelawnet: you should have told Matt to resend the email to see where it would go. That would have been helpful to see whether it would be bounced or filtered or whatever.
     
  14. Dec 15, 2005
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  16. Dec 15, 2005
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    This practice seems wrong on a number of levels - players are entitled to know when a substantial charge is going to be levied on their withdrawals and that means notification in the T&Cs as the 'Meister says, and ideally notification upfront in the banking section too.

    I agree with thelawnet that this Yahoo excuse for not receiving a notification email sounds very suspicious.
     
  18. Dec 16, 2005
  19. Casino Action

    Casino Action Dormant account

    Occupation:
    Affiliate Manager
    Location:
    Australia
    Hi thelawnet,

    Firstly, we appreciate you bringing this to our attention.

    We understand your point of view in relation to the fact that the email you receive once your cashin is processed explains there is a fee involved with relation to a check payment being processed.

    We are in the process of going through each of our casinos banking pages and ensuring that there is a note to state there is a fee associated with a check cashin. Players are urged and encouraged to come to the 24x7 support centre for more information. Our support operators are only too happy to assist with any queries that may arise.

    This was in no way an attempt to deceive you as a player of the casinos or an attempt to change our terms and conditions mid-flight.

    This appears to be an oversight on our behalf and once again we do appreciate you bringing this to our attention.

    As a measure of good faith, we would like for you to please contact us directly either via livechat or email and we will send you a complimentary bonus for keeping us in check!

    All the best.

    Casino Action.
     
  20. Dec 16, 2005
  21. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    thanks, I did notice that the cashin screens seem to be being worked on, and I hope the new ones are clearer up front.
     
  22. Dec 16, 2005
  23. Lord_Have_Mercy

    Lord_Have_Mercy Quit Gambling

    Location:
    Parts, Unknown

    Where do you guys get the nerves to even charge anyone $8 for a check? If you are in the casino business. ACT LIKE IT! There should be little to no fees to receive ones money. You already have the edge over players. And you receive more than enough money from us to fill your greedy pockets. I can't believe you would charge someone to get their money. I wouldn't dare play with a casino that has such a policy.
     
  24. Dec 16, 2005
  25. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Whilst I find the idea of hammering players on withdrawals abhorrent, I have to acknowledge your effort in posting openly on this and taking steps to ensure that the notification is upfront.

    You may find that this is a costly move on your part - players have their own unique way of expressing their displeasure....
     
  26. Dec 18, 2005
  27. Lord_Have_Mercy

    Lord_Have_Mercy Quit Gambling

    Location:
    Parts, Unknown
    I got to pay you to receive "My Money." That's the craziest thing I've ever heard of. And people actually do it. I wouldn't give you 1 red cent to pay me my money. Sometimes I drive 2 hours to a live casino. Just so I can get get paid right then and there. I don't have to worry about sending in faxed documents or "Hidden Fees". I always avoid that Insta-Cash from Neteller. I can't withdrawal my $ from Neteller until 7 days. That's crazy! I usually deposit Via Western Union (at a casino that pays for the Fees) and then withdrawal to Neteller and enjoy playing anyway I choice.

    People quit allowing these casinos to tell you how to spend and receive your money. You do have choices you Know. Sometimes you have to stand up for what's right.

    And charging $8 for a check is DEAD WRONG!!!
     

Share This Page