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casino 777 vegas group=sh** group

Discussion in 'Online Casino and Poker Complaints - old section' started by buffcanada, Aug 15, 2005.

    Aug 15, 2005
  1. buffcanada

    buffcanada Banned User - Potty Mouth

    Occupation:
    nightclub owner
    Location:
    edmonton
    now we are in for it one of bryans recommended sites are now coming up bunk,i actually think it is there whole group that is dropping to lower crap and b.s than even portofino,anyway this isn't much but it is still kinda a burn.i usually play only bellrock casino's(in my opinion they are the best outfit going hands down,payouts usually within 2 days and great cs for me anyway)so i see 777 dragon 25 get 75 so cool i go sign up and play anyway play the 25 for about an hour then go out to do stuff come back 4-5 hours later account locked so ok send an email to support 8 hours later they reply send them my name utility bill drivers liscence and phone number,first of all my name and number are on my sign up info second what kind of b.s is this maybe on withdraws i understand but deposits and then take my money and lock my account till i send them this it is 100% b.s so then bryan says p.m the rep well reps box is full hmmmmmm am i the only one having trouble?i think not anyway hope your liking the wheather on your vacation bryan hopefully this will be resolved when ya get back so you can work on bigger problems i know only 25$ but it is the principal of the whole thing.bellrock casino group welcome my 100% loyalty(oops besides inetbet love them to)
     
  2. Aug 15, 2005
  3. casinomike

    casinomike Dormant account

    Occupation:
    casino whore
    Location:
    TX
    did you comply with their request for documentation ?

    my guess would be their system automatically locked the account, its possible someone who had the same ip address as you in the past signed up to that casino and claimed a bonus already, and they want to make sure you are not trying to defraud them by having multiple accounts.
    I'm sure this is not the case, and just a misunderstanding so if you send them the docs they ask for they will probably unlock your account if you havent done anything wrong.

    my friend signed up to 777 dragon last week and got the 25+50 bonus and cashed out, I dont think he got his money yet but its only been a couple days. anyway I've never personally heard anything rogueish about this casino or sister casinos
     
  4. Aug 15, 2005
  5. buffcanada

    buffcanada Banned User - Potty Mouth

    Occupation:
    nightclub owner
    Location:
    edmonton
    i agree i do not think they are rogue but i can also guarantee no one has used my ip in the past for that or any of there casino'e as we do not play them maybe i am just unlucky and they decided to single me out but it is still b.s i mean if it was automated they sure did not stop my deposit or my playing money before locking me out and then winning a small amount with my money no bonus but hey that is all ok if i stop one person because they are skeptical i have therefore done my job as showing what a mickey mouse operation next to bellrock and inetbet these people are i mean jepordize a long time player for this seems funny but none the less reading other peoples posts on this and other forums they are bush league compared to the a fore mentioned casinos and keep my 48 bux and never see another dime from me i may even reverse my charges,so whatever i guess it was good practice for the real casino's
     
  6. Aug 15, 2005
  7. casinomike

    casinomike Dormant account

    Occupation:
    casino whore
    Location:
    TX
    my suggestion?

    relax, submit the documentation, and DO NOT charge back the deposit. This is a very bad idea, as your "online casino" reputation will be permanently damaged. They can report fraudulent players who charge back to other casinos, and for example bell rocke might stop taking your business if they find out you have charged back to another microgaming casino

    also what I was saying about your ip address -

    what I mean was, the ip addres that you have at the moment, could have been the ip address your neighbor had last week, or someone else had a year ago. the ip address is generally dynamic to some degree. So therefore, it is possible that someone else who lives in your town or anywhere else in the world could have had your ip address, say a year ago and deposited to the casino. this is not your fault and you could not prevent this, but the casino might protect itself from fraud by asking to see the documentation, just to be sure you are not the same person who signed up to the casino a year ago for example from that ip address

    also you could be right and they simply singled you out for a random / semi-random security check. sometimes your pattern of play might dictate such a check

    in short, follow their silly documentation rules and I've no doubt you will see your money. I've played at many casinos, and it does seem unusual to request docs before you even initiate a cashout, but it wouldn't be enough to make me think I wasn't getting paid. scan the docs and keep them handy as jpgs on your computer, because its rare that I play at a casino that does -not- ask for documentations on your first cashout
     
    Last edited: Aug 15, 2005
  8. Aug 15, 2005
  9. buffcanada

    buffcanada Banned User - Potty Mouth

    Occupation:
    nightclub owner
    Location:
    edmonton
    as i said to jump through hoops(maybe i am thick headed)but not a chance and as for reputation i have a great one at bellrocK so i am not the least bit worried i will give the csr here one chance then i am done being 25 bux we will see what i am doing after work tomorrow if i will charge it back plus owning a business i get along great with visa and my business cc companys(to bad it is a great right off though :oops: )but hey i do appreciate your input though mike thanks
     
  10. Aug 15, 2005
  11. mary

    mary Dormant account

    If you reverse the charges you will probably be locked out from all Microgaming casinos and possibly others.

    Many casinos require supporting documentation for cashouts. You should know what they are before depositing.
     
  12. Aug 15, 2005
  13. buffcanada

    buffcanada Banned User - Potty Mouth

    Occupation:
    nightclub owner
    Location:
    edmonton
    read the post mary this is on a deposit not a cashout that is why i am ticked,and as for being locked out it is just this group not all as i checked with bellrock today and our relatinship there has nothing to do with vegas group so i am not worried at all.
     
  14. Aug 15, 2005
  15. kavaman

    kavaman Senior Member PABnononaccred2 PABnononaccred3 MM PABinit

    Occupation:
    It
    Location:
    finland
    maybe

    If you chargeback you will be locked out from all microgaming casinos including bellerock. Maybe their support just didnt know this. I am quite sure of this. Shoot me if im wrong ;)

    If you are not willing to submit documents you are basically letting them think that you have done something wrong. If that is not the case just send the documents. Almost every casino asks for them.

    -kavaman
     
    Last edited: Aug 15, 2005
  16. Aug 16, 2005
  17. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
     
  18. Aug 16, 2005
  19. buffcanada

    buffcanada Banned User - Potty Mouth

    Occupation:
    nightclub owner
    Location:
    edmonton
    well addressing first 1 grab a gun baby cause i guarentee that if you cancel payment you are not banned from all microgaming casino's as they only use the same software they are not all owned by the same person,second the wife is the we part and i am almost sure she has not used this site b4 besides this is 777 we are talking about regardless if i have used bonuses at other casino's with there affiliation it does not matter like at bellrock i got the bonus at tgc then showdown then Ln so that does not matter and the whole point to this is on a deposit not withdraw request this is asked i said fine forget you give me my money back i repeat MY MONEY and they said NO.give us the documents, why i did not win it is mine not yours take the stupid 15$ i won and give me my money back still NO do you now understand why i am pissed.......clones?It is not about supplying id it is that when i sign up to play a casino i play, if i win i will jump through some hoops to make them happy but not on a fricken deposit then fine you have your policy's just reverse my initial deposit and we can part ways easy....right...not for them reverse my money,you don't need id for that................do you?
     
  20. Aug 16, 2005
  21. casinomike

    casinomike Dormant account

    Occupation:
    casino whore
    Location:
    TX
    apparently so.

    so if you ever want to see that money again, just send in the jpgs. all this would have been over already
     
  22. Aug 16, 2005
  23. mary

    mary Dormant account

    So Buff, you made a deposit and now you just want to withdraw that amount back? No bonus issues, no winnings, didn't lose, blah blah?

    It costs the casinos money to move the money around and they have to watch out that they don't become a banking system for drug dealers and terrorists. So, they require identification even if you are withdrawing your own money back out. That's their side of it.

    While it is true that different Microgaming casinos have different ownership, they do all rely in common upon information from the credit card companies. When a customer reverses credit card charges to a merchant, that is scored against the merchant, because the credit card companies consider the merchants to be responsible for controlling the quality of the customer base. Reversed charges don't make money for the credit card companies; they cost them money and just add work as well as all the security issues.

    Merchants with high percentages of reversed charges wind up being denied credit card processing services altogether or being charged more for such services.

    So, from your pserspective, you just want your money back. From the casino and credit card company's perspective, you are costing them money any way you look at it. It doesn't matter what your "relationship" is with any online casino; if you get a history of reversed charges in your credit profile--which is shared across casino ownership groups--you will be blacklisted.
     
  24. Aug 16, 2005
  25. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    Ouch. Punctuation and line breaks really aid comprehension.

    Anyway, Belle Rock is a pretty good group, and reputable in that they are unlikely to screw you over.

    However, their CS is certainly not 'good' - at most times of the day the live chat is not answered, and there's nothing to indicate whether there's anyone there.

    Further to this, they can take quite a while to understand what's going on, and aren't the best at resolving problems.

    Still a good group with good marketing and well presented, but their CS leaves plenty to be desired.

    Anyways, as far as I can make out from your ramblings, if you go to the small trouble of sending in some ID this matter will be resolved.
     
  26. Aug 16, 2005
  27. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    i agree with the complainant here that VPL does seem to be taking a tough stance with him, but rather than threatening a chargeback he needs to find out why they have locked him out. as he said they didn't lock him out when he joined but a few hours later, which means this was manual decision to do so, hence he needs to find out why that decison was made.

    whenever i play at an MG i am very rarely asked for ID (even if playing within the group for the first time), for example a few weeks ago i played at mummys gold,which was the first time within the piggs peak group, on their website they clearly state they ask for ID,on sign up i was sent another email for ID and then when i withdrew i was asked for ID. but before i had chance to send the ID in, i had been paid. Ive often found this with most MG casinos and it leads me to believe they look at your account on an individual basis and look for any kind of indication of either fraudulent or bonus abusing play. afterall why pi$$ off someone who can become a regular player.

    actually i have only been asked for ID from an MG twice, amongst the casinos that havn't asked me for ID is BJ ballroom where i withdrew over a 1000, which shows to me that there is something about my style of play that casinos like and have no problem with my custom. yet one of the two casinos that have asked for ID was VPL where i withdrew a paltry 60 after losing about 300 to them.
     
  28. Aug 16, 2005
  29. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Totally agree with your first point! :thumbsup:
    I find it irritating to the point of annoying that posters type long messages using 100's or 1000's of key strokes, yet seem to be too lazy to press the full stop, shift or enter keys! :confused:
    Not only does punctuation make things easier to read, it also helps you to get your point across!

    What are we going to get next, "text message" style posts?:-
    "BR rpd me f im rly ir8!Thy r a bnch f fkn bstds!" :eek:

    Don't 100% agree with you on the main issue here though.
    I think it totally out of order for any casino to ask you for ID just to return your deposit back from whence it came, if you haven't done ANY wagering.
    I believe the casino may have to pay fees for the money transfer, which could be why they're being awkward about this(?) But that is an unacceptable reason in my view.
    However, I like a quiet life, and do trust this group, so if I was Buff I'd just send the documents, get my money back, and move on...
     
  30. Aug 16, 2005
  31. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    Sad thing is I understood that sentence above :lolup:
     
  32. Aug 16, 2005
  33. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    i opened an account with slotsroyale last week, bonus still not in my account, ive had this issue with them in past, so i'm not going to bother chasing it up.

    i've withdrawn my initial stake, lets see if they ask me for me ID.
     
  34. Aug 16, 2005
  35. kavaman

    kavaman Senior Member PABnononaccred2 PABnononaccred3 MM PABinit

    Occupation:
    It
    Location:
    finland
    microgaming

    Actually if your banned from one mg casino your banned from them all even if they are not the same group. The same thing with prima (microgamings poker). If you get banned from one you get banned from all.
     
  36. Aug 17, 2005
  37. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    There are so many incorrect things in Buffcanada's post. As stated by previous posters, all Microgaming casinos share the same processor(s), and as such, do share info on blacklisted players. Screw yourself at one, eventually you will be screwed at all.

    Second, even though he may be talking of "his" experience at 777Dragon, just the fact that his wife may have played at a different VPL casino is enough for them to raise the red flags. VPL is VERY strict with their fraud managment, and I think if he would just send the documents, this could easily be resolved. They may even request his wife to send in hers as well, just to prove that they are indeed two different people. What goes at Belle Rock Group may not necessarily apply to VPL. Each casino group applies different fraud control measures. Personally, I have NEVER had a problem with any VPL casino, with deposits or cashouts. But I do know of a few online friends who have had to "jump through some hoops."

    And, as stated by others, please use some punctuation. That was terrible to try and get through.
     

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