casino 33

tat00

Registered
Joined
Jan 14, 2009
Location
san diego cA
played at casino33 and this happened

ok i had to post this as this has never happened to me - and i been playing a long time at online casino specially rtg.

i was playing hidden riches at 50 cents and i hit 4 scatters (u know the one with a wheel that has times bet around it) so the first thing i got was play again so now i have 2 chances to get a symbol - the first one was 15x the second was 100x so i won 57.50 but all of the sudden game frooze could not get out of it waited like 10 min until i decided maybe a glich let me log out and back in - after doing soi noticed my money was the same no bonus was added so i go back into hidden riches thinking if i spin it it will give me same 4 scatters and do it all over but nope i never got my bonus what so ever .

now im not accusing but think it is very strange this happened- the rep was very nice and we sent it to rtg software thing i guess but i will wait to see what happens here is the transcript


Gabe: Welcome to the best online casino! How may I help you today?
elotito: hi i was playing hidden riches and i won a bonus
elotito: i received 100 times bet
elotito: and won a second bonuis round
elotito: won 15x
elotito: then screen freezed up
Gabe: May I have your username please?
elotito: i wiated and left game and came back in now i show no wins and it continues
elotito: elotito
elotito: and it continues like i never got bonus?
Gabe: Ok, let me check really quick
Gabe: Am looking at your games sheet right now
elotito: yeas
Gabe: but just so you know
Gabe: Software malfunctions at times, as anyone with a computer can vouch, we have developed extremely stable software, but it may still crash or freeze, due to a random error or because the computer the player is using has performed an error. We in Casino33 are well aware of that and so we have installed a safety feature which not only records your games, so we know exactly how much you had and what was your situation, but also retains the balance at the moment the software crashed. Please note that the balance may be a bit different because the round you were playing may have ended without you seeing it, as a win or loss
elotito: this is not true as im suppose to have over 100 dollars but instead i have exact amount i started before the bonus
Gabe: Ok, one moment please
elotito: i bet 50 cent
elotito: got 4 of the scatters
elotito: and in the bonus round i received bonus round
elotito: again
elotito: i have played this game at maybe 15 other casinos i know when something went wrong
Gabe: am looking at it right now, and yes were playing for 50 cents, but all the games are base games, not free game features or bonus rounds
elotito: well take a look at the 4 scatters i got
Gabe: on the hiding ritches
Gabe: Ok, this is what I can do
elotito: what was the outcome of my bonus then
Gabe: I can send you game sheet to RTG and they will check the game play for you
elotito: at 100 percent of 50 cents is 50 dollars
elotito: and 15 times is 7.50
elotito: i should have 57.50
elotito: plus my balance of 66.14
Gabe: and the will contact us and let us know if there was something wrong with your game play
elotito: what certification you guys have?
elotito: tst?
Gabe: Our software is audited by Techincal Systems Testing (TST) a third party auditor to confirm that the games are fair and true. All hands are dealt by a certified random number generator, which is also audited independently.
elotito: ok when do u think we will get an answer i just hate being cheated out like that (not to say u ghuys did anythging)
Gabe: well I can email them tonight right away, and we will probably have an answer tomorrow during the day
elotito: also one more question random jackpot why is the counter not moving
Gabe: also could please do me a favor
elotito: yes
Gabe: could send an email to cs@casino33.com explaining this, and I will attach it to the one I will send to RTG
Gabe: as well
elotito: will send it right now gabe and i will email this transcript as well to myself
elotito: thanks




any comments am i being to suspicious????
 

dominique

Dormant account
Joined
Jul 5, 2003
Location
The Boonies
Bryan issued a warning about their financial status today, and I can confirm that there appear to be issues.

That does not mean that what you describe was the casino's fault, it could have been a disconnect error. This sort of thing can happen.
 

tat00

Registered
Joined
Jan 14, 2009
Location
san diego cA
im sorry but this sort of thing does not happened ???? u get bonus and u dont receive it? basically u are out of luck because of a bonus that frooze? i know that freezing happens once in a while but i should get my bonus money no matter what.
 

NeuroPR

Dormant account
webmeister
Joined
Sep 5, 2009
Location
Greece
Normally, it happens very rare. And when it happens, you get your winnnings after your logging again. I had many of crashes,random closes and bugs during my plays at the past.

But as far it happened, i was logging back in, and the win ammount of the bonus feature was already paid to my account. It's a little strange that you did not paid back your winnings after your login.

If you got a disconnection and you didn't noticed it, the bonus feature would not even start, so, it's seems a rare error.

The support was very nice as i read, and it was very generous from their side to inform you that they will have an answer the next day from RTG, since they have problems as you can read to the topic for Casino33.

It will be nice to see any progress and reports from RTG for this bug.

Good luck my friend, i hope that you'll get those winnings back:)
 

maphesto

Dormant account
Joined
Jun 5, 2009
Location
Sweden
I agree with you tat00. When the connection drops the game has always continued where it was.

When you saw the game on your screen the server had already decided the outcome.
It`s very strange that all money are gone AND that the game doesn`t show the bonus game.
 

NeuroPR

Dormant account
webmeister
Joined
Sep 5, 2009
Location
Greece
As i know the player gets paid his bonus winnings after exactly when the 3 scatters hit. The casino server already knows the result of this bonus round (that's what i've experience from random disconnections).

Please correct me if i'm wrong with this.
 

tat00

Registered
Joined
Jan 14, 2009
Location
san diego cA
thanks guys for input - i am in no way saying that casino 33 is at fault - even hours later i still log in and out thinking i will get money but nothin. i will keep u guys posted of what happens
 

tat00

Registered
Joined
Jan 14, 2009
Location
san diego cA
no its not a complaint or a casino issue yet i just wanted feedback from u guys first . and i will wait to see what happens. i f i dont get it i dont care its just 57 dollars i just never experienced something like this and i have played lots of slots for years
 

dominique

Dormant account
Joined
Jul 5, 2003
Location
The Boonies
In my personal experience it is also true that the few times over the years this has happened to me, the bonus round $ was either credited, or if I picked the same slot to play it would pick up at exactly that point, such as in the middle of free spins.

But, I am not a tech person and figured my own experiences were just anecdotal, i.e. not necessarily what always happens. To be honest, I don't know enough about the tech aspects of connections to know if you could have been disconnected already while you saw the spin finish.
 

kakata

Banned User - hyper flamming
PABaccred
PABnonaccred
PABnoaccred
Joined
Dec 2, 2006
Location
miami fl
I would worry also if it was 5 dollars or 50 cents....it doesnt matter...what is yours is yours and cant be taken away so easily....
Its already so difficult to win, we cant allow other losing ( for the players) glitches.
 

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