Casimba - Withdrawl Sent To Discontinued Account

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Gutted as i've now spoke to about the 10th person on chat and their email, none of them accept its their fault even thought ive used card 8750 for past 12 months depositing nearly every week! and my last withdraw went to that aswell, they are saying I chose 1763 credit card which I 100% did not...not used that in years.

...and as you say I fully expect Vanquis to refuse return of my £1045, so what a disgraceful state of affairs, I lose the £1045 through no fault of my own, I guess the rep @WhiteHatGaming is my last hope but not heard anything.
Cannot see how your losing £1045 its paying a debt, I know that's not what you want but surely that's a good chunk removed.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Hey everybody! :)

Believe it or not, I don't know anyone from this casino group. Nor I don't know all WHG brands and their reps :D
But what I will try is to connect with them and see if they want to work with us and help of course :)

There is a WHG rep here? @WhiteHatGaming
It should really be him who looks at this as the casinos don't handle the payments, thats WHG.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Gutted as i've now spoke to about the 10th person on chat and their email, none of them accept its their fault even thought ive used card 8750 for past 12 months depositing nearly every week! and my last withdraw went to that aswell, they are saying I chose 1763 credit card which I 100% did not...not used that in years.

...and as you say I fully expect Vanquis to refuse return of my £1045, so what a disgraceful state of affairs, I lose the £1045 through no fault of my own, I guess the rep @WhiteHatGaming is my last hope but not heard anything.
Do you owe more than that on the card?
Presumably you have checked if there were unfair charges/PPI etc on it? How old is the account? Are you paying Vanquis direct or a DCA? Vanquis have a habit of selling the debt fairly quickly and if the debt isn't owned by them anymore then they should pay you, they don't have the right to pay a third party company without your consent.
 

sledge13

Senior Member
Joined
Jul 10, 2014
Location
York
Aceking I am paying it monthly with what I can afford, these are winnings that I attained and were wrongly sent to an account I assumed closed not by me, but by error at Casimba...having used the same card for 12 months+ no way should this have gone there...
 

sledge13

Senior Member
Joined
Jul 10, 2014
Location
York
Its a few years old Colin and I am paying Moorcroft monthly, yes they sold it on, but it was Vanquis I spoke to today who have the money and are ringing me back tomorrow....
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Aceking I am paying it monthly with what I can afford, these are winnings that I attained and were wrongly sent to an account I assumed closed not by me, but by error at Casimba...having used the same card for 12 months+ no way should this have gone there...
Also, might be worth looking at the fact it was a credit card, I can't remember from the top of my head what the rules are for withdrawals but might be worth looking at the UKGC rules, I'll have a look later or tomorrow when I get time if you can't find them. I know some casinos said if you wanted to withdraw to one you only had xx days to do so, not sure if that was a casino decision or part of the UKGC rules. If it was the UKGC then Casimba shouldn't have processed it.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Its a few years old Colin and I am paying Moorcroft monthly, yes they sold it on, but it was Vanquis I spoke to today who have the money and are ringing me back tomorrow....
Have you got the letters from that time?
Have a look and see if it assigned or sold to them?
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Hey everybody! :)

Believe it or not, I don't know anyone from this casino group. Nor I don't know all WHG brands and their reps :D
But what I will try is to connect with them and see if they want to work with us and help of course :)
Sorry, for some reason I assumed you had contacts.

sorry for the hassle lady j
 

Mark_32Red (retired acct)

Dormant account
Joined
May 23, 2008
Location
32Red Marketing Dpt
Is there any reason they can't tell him the full card details? Surely it's part of his data so a SAR would provide it.

Regarding it going back to the card. Firstly WHG have a policy where it has to go back to the deposit method don't they? So if they didn't do that there is cause for complaint.
If the account is fully closed, ie a third party have bought the debt, then theres a good chance it will bounce back. If the account is still owned by the card company, but a debt collection agency is managing it, it will come off the debt.

If live chat speak to payments, payments will be able to supply the info.

Sorry @colinsunderland just seen this. I honestly don't think they will be able to see the full card details. Pretty sure we can see first 6 and last 4 but the stuff in the middle isn't available. Refunds are done on a "token" basis and we send to an encrypted string and the payment processor marries it up. I'll caveat this post with "this isn't my area of expertise".
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Just a thought - if you can't get them to refund it, see if the lender is willing to accept it in full and final settlement. If they do, it'll show as partially satisfied on your credit file from the date of the default, but will drop off eventually. The advantage being you won't have to pay another penny.

Depends on the size of the debt as to whether they're likely to accept it.
 

sledge13

Senior Member
Joined
Jul 10, 2014
Location
York
Vanquis are investigating it their end now, I have said it was sent in error and shouldn't have been sent to a closed credit card and have asked them to send it back, but that was 2 days ago, just rang them again..."still investigating"
 

Gaz237

Ueber Meister
MM
Joined
May 8, 2014
Location
chelmsford UK
Aceking I am paying it monthly with what I can afford, these are winnings that I attained and were wrongly sent to an account I assumed closed not by me, but by error at Casimba...having used the same card for 12 months+ no way should this have gone there...

Your not paying it monthly with what you can afford., if your gambling.

This month you got lucky and had a withdrawal, you may of lost it all.

But luckily for you the money got sent to the company YOU owe money to.

If this was your wages i would rightly expect the money to be returned for you to live on.

But the fantastic thing that's happened here is, this was your casino winnings and it has gone to pay off some of your debt, rather than be lost back.

So you have actually gained.

You can jump up and down and stamp your feet, all you like, but the finance company have had a right result, and do you honestly think they or a court would make them pay gambling winnings back to you.

Just think of it as progress and maybe put your gambling budget towards your debts.
 
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sledge13

Senior Member
Joined
Jul 10, 2014
Location
York
No, this was wrongly sent to a company I already have a payment plan with, you don't know how much I deposited, you don't know I am looking after my mum with dementia, you don't know I lost my job a few months ago in a "pandemic" there's lots more you don't know....

But I know this was wrongly sent to a credit card I no longer have access to, and credit cards were banned under the UKGC, this should be sent back imo.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Just because someone has debt, it does not mean that they cannot afford to gamble. Any debt management advisor will inform you - you're entitled to use some of your income for leisure. Unsecured debt, such as a credit card, is not a priority bill - the risk is on the lender, and once a plan is agreed, as long as it is stuck to, they will be happy with it.
 
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