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Casino Complaint Cashmio verification problems

Discussion in 'Casino Complaints - Non-Bonus Issues' started by nickvrenna, Mar 7, 2017.

    Mar 7, 2017
  1. nickvrenna

    nickvrenna Newbie member

    Occupation:
    Free
    Location:
    Germany
    Hi everyone,

    I'm experiencing some quite serious problems with cashmio, who doesn't want to accept the documents I'm sending for verification. No matter what I send them, they always have something (sometimes something quite strange) to complain.

    I already sent them bank statements, letters from my telephone, insurance and electricity company and many more. They always keep asking for more to have my "bank account" and "address" verified. The chat keeps telling me new problems everytime I contact them and they don't seem to know theirselves what's the problem.
    Since I don't know what else I could send them and since this is really getting ridiculous now, I'm asking for help here.

    I'm waiting for a withdrawal of around 1000 euros now for more than two weeks and I don't want to wait any longer.

    I'd be very pleased if anyone can help. Please let me now what I can do.

    Thanks a lot,

    G.
     
  2. Mar 7, 2017
  3. sueyh

    sueyh Senior Member

    Occupation:
    home maker
    Location:
    New Zealand
    Cashmio has a rep here. You can send him a Private message.

    You can find him here.
    http://www.casinomeister.com/forums/members/keith-hathaway.html

    Also it is a rule of Casinomeister, if you post a complaint about a casino, you have to send PM to the rep of the casino to let them know you post the complaint about the casino.

    If the rep can't help you, you can apply for PAB which is a help from Casinomeister to deal with a issue with a casino.

    I'm not a customer of Cashmio but it is accredited here, and the score of the casino is high, so I'm pretty sure things will be solved in the end.
    Please contact the rep first.
     
  4. Mar 7, 2017
  5. nickvrenna

    nickvrenna Newbie member

    Occupation:
    Free
    Location:
    Germany
    Thank you.
    I wrote him and I'm now waiting for an answer. Unfortunetely he didn't seem to be here often.
    His account shows the "last online"-date over four weeks ago.

    If anyone else has any idea for helping me find a solution, please let me know.
     
  6. Mar 8, 2017
  7. chiya

    chiya Experienced Member PABnononaccred

    Location:
    Earth
    The last logged in date is irrelevant. The reps get an email notification when they receive a new PM so he should log-in after seeing the said email.
     
  8. Mar 8, 2017
  9. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
  10. Mar 8, 2017
  11. nickvrenna

    nickvrenna Newbie member

    Occupation:
    Free
    Location:
    Germany
    Hey everyone,

    after countless mails and chats and documents I finally solved the problem and got my money.

    This thread can be closed.

    Thank you
     

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