Cashcheck Bug

[vinylweatherman]

Here's one for all those shafted by the "if it isn't in Cashcheck you can't have made that transaction" excuse from casinos.
I have been struggling with yet another problem, but as I was compiling the complaint I discovered that some of the transactions had been removed from Cashckeck, most likely a system error. The point is, this is evidence that Cashcheck cannot be taken as definitive proof as a certified record of purchases and withdrawals in the event of a dispute. If this can happen in error, a less reputable outfit could do this fraudulently.

Taken at the same time:-

Cashckeck:-

Withdrawals
Date(mm/dd/yyyy) Transaction Status Credits
02/09/2006 ##### Work in Progress 2000.00
02/01/2006 ##### View Processed 1300.00
02/05/2006 ##### View Processed 2700.00
02/06/2006 ##### View Processed 3000.00
02/07/2006 ##### View Processed 3000.00
02/08/2006 ##### View Processed 3000.00
02/09/2006 ##### View Processed 3600.00

Actual:- (account & ref info censored for obvious reasons)

Casino Account No: <ahem!>
Withdrawal ID: (Finalised) ???????
Withdrawal Amount: 2,200.00 Withdrawal Request Date: 10 Feb 2006
Payment Method Account Reference Amount Paid Date Paid
NETeller <myneteller> <refid> 1,000.00 11 Feb 2006
NETeller <myneteller> <refid> 1,000.00 11 Feb 2006
NETeller <myneteller> <refid> 200.00 11 Feb 2006


Casino Account No: <ahem!>
Withdrawal ID: (Finalised) ???????
Withdrawal Amount: 1,400.00 Withdrawal Request Date: 11 Feb 2006
Payment Method Account Reference Amount Paid Date Paid
NETeller <myneteller> <refid> 1,000.00 11 Feb 2006
NETeller <myneteller> <refid> 400.00 11 Feb 2006

These later two withdrawals do NOT show in Cashcheck, but have been paid; BUT what if this was a rogue operator (which this isn't). They could claim the last two withdrawals did not happen, and the player would have no evidence from cashcheck with which to pursue a claim! The rogue would ensure that Cashcheck never got corrected.

This rogue casino excuse is now well and truly BUSTED - a system error CAN lead to a situation where a transaction can disappear from the deposit and withdrawal log (whether temporary or permanent), and such information is not sufficiently reliable to be taken as arbiter of the truth. Also, if it can happen in error, I expect the same fault can be "set" deliberately by a rogue with enough knowledge of the workings of the system.

PS - I have deposited more than I have withdrawn, don't get jealous

 

[GrandMaster]

There should also be evidence of your withdrawals in Playcheck. My only problem with Cashcheck was when some withdrawals were still showing as "work in progress" weeks after I received the money.

 

[scrollock]

Here's one for all those shafted by the "if it isn't in Cashcheck you can't have made that transaction" excuse from casinos.
I have been struggling with yet another problem, but as I was compiling the complaint I discovered that some of the transactions had been removed from Cashckeck, most likely a system error. The point is, this is evidence that Cashcheck cannot be taken as definitive proof as a certified record of purchases and withdrawals in the event of a dispute. If this can happen in error, a less reputable outfit could do this fraudulently.

Taken at the same time:-

Cashckeck:-

Withdrawals
Date(mm/dd/yyyy) Transaction Status Credits
02/09/2006 ##### Work in Progress 2000.00
02/01/2006 ##### View Processed 1300.00
02/05/2006 ##### View Processed 2700.00
02/06/2006 ##### View Processed 3000.00
02/07/2006 ##### View Processed 3000.00
02/08/2006 ##### View Processed 3000.00
02/09/2006 ##### View Processed 3600.00

Actual:- (account & ref info censored for obvious reasons)

Casino Account No: <ahem!>
Withdrawal ID: (Finalised) ???????
Withdrawal Amount: 2,200.00 Withdrawal Request Date: 10 Feb 2006
Payment Method Account Reference Amount Paid Date Paid
NETeller <myneteller> <refid> 1,000.00 11 Feb 2006
NETeller <myneteller> <refid> 1,000.00 11 Feb 2006
NETeller <myneteller> <refid> 200.00 11 Feb 2006


Casino Account No: <ahem!>
Withdrawal ID: (Finalised) ???????
Withdrawal Amount: 1,400.00 Withdrawal Request Date: 11 Feb 2006
Payment Method Account Reference Amount Paid Date Paid
NETeller <myneteller> <refid> 1,000.00 11 Feb 2006
NETeller <myneteller> <refid> 400.00 11 Feb 2006

These later two withdrawals do NOT show in Cashcheck, but have been paid; BUT what if this was a rogue operator (which this isn't). They could claim the last two withdrawals did not happen, and the player would have no evidence from cashcheck with which to pursue a claim! The rogue would ensure that Cashcheck never got corrected.

This rogue casino excuse is now well and truly BUSTED - a system error CAN lead to a situation where a transaction can disappear from the deposit and withdrawal log (whether temporary or permanent), and such information is not sufficiently reliable to be taken as arbiter of the truth. Also, if it can happen in error, I expect the same fault can be "set" deliberately by a rogue with enough knowledge of the workings of the system.

PS - I have deposited more than I have withdrawn, don't get jealous

well to highlight this problem you could <ahem!> claim that the last 2 withdrawals you have recieved, but which are not showing in cashcheck, you could chase up the casino for the payments as you have not recieved them and then when they come through you, pay the money back and to prove your case.

or you could <ahem!> keep the money to yourself

 

[liquidsoap]

i had a few problems a while back of a cashout not showing up in cashcheck and they said they had no record of it, but that was a pretty long time ago, it was all sorted out, i think they might want to check these things more often
and vinyl :notworthy :notworthy :notworthy those are some big cashouts

 

[vinylweatherman]

But,

i had a few problems a while back of a cashout not showing up in cashcheck and they said they had no record of it, but that was a pretty long time ago, it was all sorted out, i think they might want to check these things more often
and vinyl :notworthy :notworthy :notworthy those are some big cashouts

But, as I said, they come from equally MONSTER deposits, as befits a "deposit & play 50 per entry" promotion!!
Although the 6300 contains a Royal Flush (Sorry, yet another one for the Vinyl) along with a loss of 100 on the wager through for the entries, amply compensated for resulting in a 3900 profit and quite a few entries.

Their rep here is now on the case of the "jammed" 2000, which is still on Cashcheck, but is permanently stuck on "work in progress" while other, later, withdrawals are sailing through and getting paid promptly. I am expecting resolution on Monday (or I will be somewhat miffed!).