Slotmachine
Dormant account
- Joined
- Oct 15, 2004
- Location
- US
(I moved this from the Complaints section because I was derailing the original Reef Club complaint thread)
...continuing from Caruso's list of his personally approved casinos (Ritz, Inetbet, Bet365, Acropolis, Trident, Harrods, see the other thread for details) and his response to my question as to why 32Red was not on it:
Told you, it's not easy to make Caruso's list!
I'm sure your points are valid from your perspective, and possibly in a wider sense, too. I agree that the lack of default comps is a shortcoming and may understandably deter potential customers. I'm not familiar with the affiliate business at all, so I wouldn't know what constitutes for "pushing" - thus no comment on that. I utterly fail to see the wrongness in Simmo's tournaments or his collaboration with 32Red. Just good PR, I would have thought. As for the roulette article - well, it was a small matter, and nobody's perfect, and even then 32Red's CEO was concerned and courteous enough to post an explanation here in the forum - all the while the reps for most other casinos embrace more substantial complaints with silence. I mean, if the roulette article was considered deceptive marketing by some, well, just look at your average TV commercials and the promises and images they convey of the advertised products. Ain't nobody apologizing for those..
In my opinion, your arguments notwithstanding, 32Red is a very "Caruso" casino - meaning: no BS. The bonuses have reasonable WR and clear T&C's, the casino T&C's are short and understandable, without any escape clause, withdrawals are flushed upon request, never questioned or stalled, surprise bonuses never have any WR attached, the CS is extremely helpful (although the casino operates in a manner which makes CS almost redundant), everything works smoothly and there is no funny business going on. In short: What you see is what you get.
That's what I appreciate about 32Red. The other (equally important) thing is: I trust them with my money. That I tend to lose it on slots is my fault, not theirs.
Personally I don't know that I'd get a better deal anywhere else. As a CR member, I get the 0.1% comps, along with the occasional freebie, plus Xmas presents and the like.
To conclude I agree with you that the lack of 0.1% default comps is a shortcoming, otherwise 32Red gets full marks from me.
FWIW, here's the list of SM accredited casinos
-32Red
-Lasseters/AusVegas
-Cherry Casino
That's it!
A couple of candidates for the list (not enough experiences yet, just signed up):
Sands of the Caribbean
Inetbet
Under Observation: (Some minor probs in the past - I've recently started playing at these a little bit to see if they've improved since the last time around):
-Intercasino (unresponsive CS, deceptive launch of new deflated VP table)
-Geisha Lounge (slow and intermittently dumb CS, some technical/software problems - a big plus is that their rep, Greg is a member here, he's very helpful and keeps an eye on things, and can easily be contacted via PM).
SM's Rogue Casinos List:
-Prism Casino (stalled payment, did not respond to queries, required resending of documents which BTW were scanned at high DPM, in color....never got my money)
-Belle Rock (Consistently unresponsive CS. Took a week to recover money that vanished into a wormhole of the Universe between them and Neteller. Kept sending junk mail to home adddress despite repeated promises not to. To be fair, the Belle Rock Rep here promised to rectify this, we'll see what happens)
Well, that's just my take on things, based purely on personal experience. Then again, I'm just a dumb slots player - I'm in it for the escapist kicks after 12h of work each day...if it ain't got those free spins, I ain't playing it
Cheers,
SM
PS. Lasseters BTW is the only casino I know of who require ID within a certain time from registration, withdrawals or not, and will not accept further DEPOSITS if you don't provide the docs. Also they post the individual payout% of the slot machines.
...continuing from Caruso's list of his personally approved casinos (Ritz, Inetbet, Bet365, Acropolis, Trident, Harrods, see the other thread for details) and his response to my question as to why 32Red was not on it:
caruso said:
Told you, it's not easy to make Caruso's list!
I'm sure your points are valid from your perspective, and possibly in a wider sense, too. I agree that the lack of default comps is a shortcoming and may understandably deter potential customers. I'm not familiar with the affiliate business at all, so I wouldn't know what constitutes for "pushing" - thus no comment on that. I utterly fail to see the wrongness in Simmo's tournaments or his collaboration with 32Red. Just good PR, I would have thought. As for the roulette article - well, it was a small matter, and nobody's perfect, and even then 32Red's CEO was concerned and courteous enough to post an explanation here in the forum - all the while the reps for most other casinos embrace more substantial complaints with silence. I mean, if the roulette article was considered deceptive marketing by some, well, just look at your average TV commercials and the promises and images they convey of the advertised products. Ain't nobody apologizing for those..
In my opinion, your arguments notwithstanding, 32Red is a very "Caruso" casino - meaning: no BS. The bonuses have reasonable WR and clear T&C's, the casino T&C's are short and understandable, without any escape clause, withdrawals are flushed upon request, never questioned or stalled, surprise bonuses never have any WR attached, the CS is extremely helpful (although the casino operates in a manner which makes CS almost redundant), everything works smoothly and there is no funny business going on. In short: What you see is what you get.
That's what I appreciate about 32Red. The other (equally important) thing is: I trust them with my money. That I tend to lose it on slots is my fault, not theirs.
Personally I don't know that I'd get a better deal anywhere else. As a CR member, I get the 0.1% comps, along with the occasional freebie, plus Xmas presents and the like.
To conclude I agree with you that the lack of 0.1% default comps is a shortcoming, otherwise 32Red gets full marks from me.
FWIW, here's the list of SM accredited casinos
-32Red
-Lasseters/AusVegas
-Cherry Casino
That's it!
A couple of candidates for the list (not enough experiences yet, just signed up):
Sands of the Caribbean
Inetbet
Under Observation: (Some minor probs in the past - I've recently started playing at these a little bit to see if they've improved since the last time around):
-Intercasino (unresponsive CS, deceptive launch of new deflated VP table)
-Geisha Lounge (slow and intermittently dumb CS, some technical/software problems - a big plus is that their rep, Greg is a member here, he's very helpful and keeps an eye on things, and can easily be contacted via PM).
SM's Rogue Casinos List:
-Prism Casino (stalled payment, did not respond to queries, required resending of documents which BTW were scanned at high DPM, in color....never got my money)
-Belle Rock (Consistently unresponsive CS. Took a week to recover money that vanished into a wormhole of the Universe between them and Neteller. Kept sending junk mail to home adddress despite repeated promises not to. To be fair, the Belle Rock Rep here promised to rectify this, we'll see what happens)
Well, that's just my take on things, based purely on personal experience. Then again, I'm just a dumb slots player - I'm in it for the escapist kicks after 12h of work each day...if it ain't got those free spins, I ain't playing it
Cheers,
SM
PS. Lasseters BTW is the only casino I know of who require ID within a certain time from registration, withdrawals or not, and will not accept further DEPOSITS if you don't provide the docs. Also they post the individual payout% of the slot machines.
. Suffice it to say it's a hefty disagreement. 
