Carnival trying to rip me off - advice please

[chuchu59]

With the benefit of hindsight, Copper should have taken a screenshot. However, the casino only states that Copper played a disallowed game but did not state when the terms were changed or whether they were there in the first place. It is only logical to assume that since they listed a number of excluded games in their mail, those listed at the webpage would be no different. Otherwise, we can accuse the casino of negligence although the same can be said of the player as he didnt check it out clearly. If they changed the terms at a latter date, they should have sent a revised mail to all recipients of the earlier mail advising them of the changes or at least telling them that the terms have changed. If they had bothered to change the terms of this particular promotion, this would have been an easy thing to do.

Come to think of it, this casino has been around for quite some time and they did pay me quick so I bear no grudges against them. Whichever version is correct, the casino should bear some responsibility for not adhering to their original terms of offer stated in the e-mail. This is especially so if the player had not won a lot at the disallowed game.

 

[Da_Gambla]

It is only logical to assume that since they listed a number of excluded games in their mail, those listed at the webpage would be no different.

Again, you've misunderstood the flow chart here chuchu... there were no T&C's in the email. There was a link to a promo website page, which apparently had the different terms. As I said, if the terms were in the email, the email would be the evidence, but that's not what is going on.

Whether or not the casino in question decides to pay copper or not, this post stands as an education to any bonus players. Do -not- rely on emails or links in emails. Visit the website, and click on their publically viewable T&C's. Send an email to support and validate what you intend to use the bonus for, and get confirmation that this is allowable. Screenshot the public T&C and any significant wins. Only a rogue casino would then try to void your winnings and refuse payment, but then if that happens, you're in a whole new ballgame anyways...

- Keith

 

[wobble33]

Carnival sent me an email promotion offering a 200% bonus.

I cut and pasted the terms (but unfortunately didnt take a screenshot)

Here is the cut and paste



I played video poker and withdrew 1080 after the sticking bonus was removed, toady I received this email



I double checked the email link and they've updated their terms between April 6th when I played. and now to reflect their claim, but basically I played an allowed game and now they've double tracked to steal my 980 winnings, how should I go about addressing this problem? Advice please. Thanks Ad

i recieved the same e mail about 7 times in 3 days off someone called ann. i quickly looked at the terms and cons, and can confirm only them 4 games were not allowed for the wagering. did you recieve this offer btw off ann? as soon as i saw the offer was off carnival, i binned it, then low and behold the next day another 3 e mails with the same 200% offer! this man is correct with the terms he quoted, but pity i didnt keep e mail, and take a screenie. i always do when i take these playtech offers up, but i didnt bother this time to take the offer up.

 

[wobble33]

guys
btw, what is video poker double? a slot never herd of this as a video poker game

 

[GrandMaster]

Presumably they mean the double up feature in video poker, which normally counts towards WR and comp points at Playtech casinos, uniquely among the major software providers. If video poker is excluded, I don't think anyone would try to argue that the double up should count.

 

[wobble33]

guys

managed to find this promo, but in the terms, they defo added no poker double
Promotion Dates/Times:
April 2nd 00:01 - April 15th 23:59 EST (casino Time)

All PLAY BONUS credits are for wagering purposes only. Bonuses will automatically be removed from players account after a withdrawal request.

Only recipients of this promotional email are eligible for the bonus.
Bonuses will only be given on deposits of $// 20 (R150) or more. You cannot claim any other bonus in-conjunction with this promotion, including the first deposit bonus.

This promotion is valid for 1 deposit only.
The maximum amount of bonuses you can receive is $// 200 (R1200).
Wagering requirements are 30x the deposit and bonus before withdrawing any winnings.

Bets in all forms of Baccarat, Craps, Roulette, Sic Bo and Video Poker Double do not count towards the wagering requirements of this bonus. The casino reserves the right to withhold any amount in excess of the players original deposit from a players withdrawal if the Bonus is wagered on the above games, before the wagering on allowed games is completed fully.

Management reserves the right to change the terms and conditions of this offer at any time. Management's decision is final.

they defo added video poker double in the terms after this man played.

grandmaster

so lets get this right, you can play video poker no problems, but if you double up, its not counted for wr

 

[copper007]

i recieved the same e mail about 7 times in 3 days off someone called ann. i quickly looked at the terms and cons, and can confirm only them 4 games were not allowed for the wagering. did you recieve this offer btw off ann? as soon as i saw the offer was off carnival, i binned it, then low and behold the next day another 3 e mails with the same 200% offer! this man is correct with the terms he quoted, but pity i didnt keep e mail, and take a screenie. i always do when i take these playtech offers up, but i didnt bother this time to take the offer up.

Yes this was the email from Ann titled Come on over for some b-o-n-u-s-e-s! , thanks for confirming only four games were banned originally, got the feeling some didn't believe me!

For what its worth I have a response but I've no idea what it means as they quote their new bonus rules at me but then say my cashout is approved.

Dear Adam,

Thank you for choosing Carnival Casino. This is Emma from the Support Team. It
is my pleasure to assist you.

We are in receipt of your email Adam. Please be informed that for every bonus
received, there is a corresponding wagering requirement. As stated on the
promotional that you received please note that bets in all forms of Baccarat,
Craps, Roulette, Sic Bo and Video Poker Double do not count towards the
wagering requirements of this bonus.

Upon reviewing your account, you often placed bets on Jacks or Better, kindly
note that Jacks or Better is a version of Video poker double.

Kindly note that your withdrawal request amounting to £1,082.00 has already
been approved by the management. However, we are currently experiencing
unavoidable problems with neteller. Thus, we are unable to process your
withdrawal via this method. Please be advise that you have 2 options to cash
out your winnings: Papercheck or Wire Transfer.

 

[lojo]

Yes this was the email from Ann titled Come on over for some b-o-n-u-s-e-s! , thanks for confirming only four games were banned originally, got the feeling some didn't believe me!

For what its worth I have a response but I've no idea what it means as they quote their new bonus rules at me but then say my cashout is approved.

I think they are saying... TAKE THE MONEY AND RUN!!!

Congrats

 

[Da_Gambla]

Yes this was the email from Ann titled Come on over for some b-o-n-u-s-e-s! , thanks for confirming only four games were banned originally, got the feeling some didn't believe me!

For what its worth I have a response but I've no idea what it means as they quote their new bonus rules at me but then say my cashout is approved.

Congrats on the approval! In my case, it wasn't whether I believed you at all. I just try to run through every scenario and try to figure out how you might be able to prove your claim versus what the casino might come back with in their defense. Please know that quite a few people come through that want help, but it turns out the casino was right. It's rare, but it happens. I apologise that we have to ask the tough questions and play Devil's Advocate. Hope you get the payment timely!

- Keith

 

[chuchu59]

Yes this was the email from Ann titled Come on over for some b-o-n-u-s-e-s! , thanks for confirming only four games were banned originally, got the feeling some didn't believe me!

For what its worth I have a response but I've no idea what it means as they quote their new bonus rules at me but then say my cashout is approved.

Maybe, just maybe, your posting at this forum helped. Congratulations on getting your winnings.

 

[lojo]

Look at the timeline too. Sweet. yesterday, today. (My time)

Is this what Stanford was talking about?

 

[wobble33]

Yes this was the email from Ann titled Come on over for some b-o-n-u-s-e-s! , thanks for confirming only four games were banned originally, got the feeling some didn't believe me!

For what its worth I have a response but I've no idea what it means as they quote their new bonus rules at me but then say my cashout is approved.

congrats mate, pleased you are going to get paid, because you were definitily right about the 4 games stated as required for wr

 

[sdaddy]

I'm glad this worked out for you, copper. Sorry if it seemed like I was quick to doubt you. I was just trying to get to the evidence which would prove this case.

 

[cyprus00]

Hi I've just read this thread and scared myself.

I won 2500 from carnival today on a bonus and now see that they might try and change the terms retrospectively.

You do not have permission to view link Log in or register now.

Would someone please confirm the terms from the link above are as follows for me.

All PLAY BONUS credits are for wagering purposes only. Bonuses will automatically be removed from players account after a withdrawal request.

Only recipients of this promotional email are eligible for the bonus.
Bonuses will only be given on deposits of $// 20 (R150) or more. You cannot claim any other bonus in-conjunction with this promotion, including the first deposit bonus.

The maximum amount of bonuses you can receive is $// 500 (R3000).
Wagering requirements are 12x (25x ) for the deposit and bonus before withdrawing any winnings. Bets in all forms of Baccarat, Craps, Roulette and Sic Bo do not count towards the wagering requirements of this bonus.

The casino reserves the right to withhold any amount in excess of the players original deposit from a players withdrawal if the bonus is wagered on the above games, before the wagering on allowed games is completed fully.

Management reserves the right to change the terms and conditions of this offer at any time. Management's decision is final.

 

[thechap]

Cyprus, you should keep a screenshot for terms. FWIW I've always found carnival fair.

To do this hold "Ctrl" "Alt" and "Prnt Scrn" together.
Open your art package, I use paint
Then hold "Ctrl" and "V" to past.

Here is a copy of the terms you want.

Expired Image

 

[Nifty29]

Sorry to bring up an old post, but it worries me that the casino states:

Upon reviewing your account, you often placed bets on Jacks or Better, kindly
note that Jacks or Better is a version of Video poker double.

How is JOB itself a version of video poker double??....I mean, if you dont double then its just video poker

 

[chuchu59]

You are wrong Nifty

JOB is Video Poker and so is Video Poker Double so they should be one and the same.

Blackjack also shares the Jack with JOB and they are similar as well.

In Roulette you can bet on Black so Blackjack is a version of Roulette.

Craps and Sic Bo are the same as both use dice to determine the outcome.

Any more? These guys are really ridiculous.