- Joined
- Jan 22, 2013
- Location
- Larnaca, Cyprus, Cyprus
So this is the worst bonus clause I've come across yet. Earlier today I posted a €2956 win on Dead or Alive that I got via a €0.72 bet, while playing a bonus (€60 depo, €90 bonus).
After playing for a couple of hours, and 1000s of spins, after having got that big win, my balance suddenly changes from about €2600 to €360. I immediately go to Live chat and they don't seem to have a clue what might have happened, so they consult Everymatrix senior tech.
After a while they get back to me and point me to a clause in the general t&c's (which I for some reason haven't seen when I read them) saying:
12. Maximum win from a single wager made with the bonus funds is €300, or your account currency equivalent of €300, unless otherwise stated. This limitation does not apply to Progressive Jackpot wins.
This is for a bonus where if you take max bonus of €150, you're allowed to bet €15 (so a 20x bet win maxes you out). Obviously this is as close to a pure scam as it gets.
I'm awaiting a call from their manager, so let's hope this is all just a big misunderstanding/mistake and that this thread can be removed. I'll update you after the call.
After playing for a couple of hours, and 1000s of spins, after having got that big win, my balance suddenly changes from about €2600 to €360. I immediately go to Live chat and they don't seem to have a clue what might have happened, so they consult Everymatrix senior tech.
After a while they get back to me and point me to a clause in the general t&c's (which I for some reason haven't seen when I read them) saying:
12. Maximum win from a single wager made with the bonus funds is €300, or your account currency equivalent of €300, unless otherwise stated. This limitation does not apply to Progressive Jackpot wins.
This is for a bonus where if you take max bonus of €150, you're allowed to bet €15 (so a 20x bet win maxes you out). Obviously this is as close to a pure scam as it gets.
I'm awaiting a call from their manager, so let's hope this is all just a big misunderstanding/mistake and that this thread can be removed. I'll update you after the call.