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Resolved Caribiccasino.com bonus terms issue

Discussion in 'Online Casinos' started by onkel, Oct 29, 2015.

    Oct 29, 2015
  1. onkel

    onkel Experienced Member PABnonaccred

    Occupation:
    webmaster
    Location:
    Larnaca, Cyprus, Cyprus
    So this is the worst bonus clause I've come across yet. Earlier today I posted a €2956 win on Dead or Alive that I got via a €0.72 bet, while playing a bonus (€60 depo, €90 bonus).

    After playing for a couple of hours, and 1000s of spins, after having got that big win, my balance suddenly changes from about €2600 to €360. I immediately go to Live chat and they don't seem to have a clue what might have happened, so they consult Everymatrix senior tech.

    After a while they get back to me and point me to a clause in the general t&c's (which I for some reason haven't seen when I read them) saying:

    12. Maximum win from a single wager made with the bonus funds is €300, or your account currency equivalent of €300, unless otherwise stated. This limitation does not apply to Progressive Jackpot wins.

    This is for a bonus where if you take max bonus of €150, you're allowed to bet €15 (so a 20x bet win maxes you out). Obviously this is as close to a pure scam as it gets.

    I'm awaiting a call from their manager, so let's hope this is all just a big misunderstanding/mistake and that this thread can be removed. I'll update you after the call.
     
    3 people like this.
  2. Oct 29, 2015
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Thread title changed: "Players beware - ..." might be mistaken as an official Casinomeister Warning. Apologies for any inconvenience.
     
  4. Oct 29, 2015
  5. onkel

    onkel Experienced Member PABnonaccred

    Occupation:
    webmaster
    Location:
    Larnaca, Cyprus, Cyprus
    Looking at Google Cache, the max win was €10000 and not €300, and the terms and conditions have the same date. This must be illegal?

    You must register/login in order to see the link.

    Please let me know where I should turn, is it MGA, Everymatrix or both?
     
  6. Oct 29, 2015
  7. sickdoctor

    sickdoctor Full Member

    Occupation:
    web master
    Location:
    UK & Romania
    You must register/login in order to see the link.

    Was able to find it here which is not on the promo terms. Usually casinos mention in the promo that the Terms and condition are in addition but here is not the case. You should PAB but small chances they will cooperate. i dont know why casinos limit you on your own deposit if it was a signup bonus it would maybe be ok but on first deposit its a joke, how do they expect people to continue playing with them.
     
  8. Oct 29, 2015
  9. onkel

    onkel Experienced Member PABnonaccred

    Occupation:
    webmaster
    Location:
    Larnaca, Cyprus, Cyprus
    ----
     
    Last edited: Oct 29, 2015
  10. Oct 29, 2015
  11. onkel

    onkel Experienced Member PABnonaccred

    Occupation:
    webmaster
    Location:
    Larnaca, Cyprus, Cyprus
    Ok so I had a really good call with the manager now and there was a series of events for this casino, and abuse, that led up to that very unusual term. They know it's not in their best interest to have it and their goal is to remove win caps and change terms by next week.
     
  12. Oct 31, 2015
  13. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    ok, but does this affect to your case? Are you going to get your winnings?
     
    2 people like this.
  14. Oct 31, 2015
  15. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    Like kavaman said did you get sorted? I now its a pain in the arss but did you take a screen shot of the rules when signed up? Rules are rules I am afraid no matter how bad they are, It is up to us to decide if we play, There has been a few times where rules have been changed after a big win, I mean your wins not going to break there bank but when it comes to daedoralive I think casino take this as abuse, for what reason I do not know as Alot more will be lost before it is won,

    I personally do not know the casino, Just stick to the accredited sites on Meister, i do play allot no listed sites but I can trust them, Not just because they have a U.K licence but gut instinct, Normally I keep to the list but some sites do not want to jump on board, Not that it would do any harm, But many of sites are not listed and have reps including spingenie to name one, Paul the rep is out standing, You not hear much as not nedded and not on the list but no need as every thing goes as planed, I do think they limited to certain country's mind you,

    But most sites have D&A banned from play and thats the first thing to look for, In your case it was not barred but always red terms afew time as there well hiiden
     
  16. Oct 31, 2015
  17. onkel

    onkel Experienced Member PABnonaccred

    Occupation:
    webmaster
    Location:
    Larnaca, Cyprus, Cyprus
    Hi guys - yes I will get my winnings. I've spoken both to a manager and the owner there and they were both very pleasant people. The term will be removed as they quickly realised it's not a fair one. The reason it got there was, according to them, that they got hit by a lot of bonus abusers. CC is a startup, and it's understandable that mistakes do happen, but as long as they're fixed I have no problem with that.

    In hindsight I regret starting this thread so soon before I had the chance to speak to any higher-up in the company. If it can be removed/edited that would be great and much appreciated - but it's obviously up to the mods.
     
  18. Nov 1, 2015
  19. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    The term is still there. I would avoid this casino, when such a term is in place. I mean 300e limit on bonus winnings (Yes its not a NO deposit bonus, but a deposit bonus max win).

    Other everymatrix sites, have the max win capped in 5000e-10000e approximately.
     
  20. Nov 1, 2015
  21. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Funny how EM can co-ordinate their casinos' terms and bonus systems to cap winnings, but not to spot SE'd accounts so they can take risk-free deposits...:rolleyes:

    The more I hear about EM the less I trust them. Luckily I don't play at any of their sites now.

    It is positive if the OP has been/will get paid in full. Otherwise it renders their SUB offer almost pointless. I'm surprised DoA was even allowed under SUB terms, as many bar it.
     
  22. Nov 2, 2015
  23. kavaman

    kavaman Senior Member PABnononaccred3 PABnononaccred3 MM

    Occupation:
    It
    Location:
    finland
    Yup i guess the doa exlusion on most sites is because it can give out massive wins. The screenshots have scared the casinos.... ;)
     
  24. Nov 5, 2015
  25. vorcirion

    vorcirion Experienced Member

    Occupation:
    pokerplayer
    Location:
    Tampere
    Seems they have removed 300€ limit now. Only found this instead "12. Maximum winnings from wagers made with bonus funds is €10,000, or your acount currency equivalent of €10,000, unless otherwise stated. This limitation does not apply to Progressive Jackpot wins."

    And they added new max bet rule:
    "8. In the interest of fair gaming, there is a maximum stake allowed per game round when you are betting with bonus funds. This maximum stake is €6, or your account currency equivalent of €6."

    "These terms and conditions were last changed 20:00 GMT 2 November 2015."
     
    1 person likes this.
  26. Nov 5, 2015
  27. spintee

    spintee Meister Member webby mm2

    Occupation:
    gambler :)
    Location:
    Northants
    There is a reason why it was allowed, & that is because they cap winnings to 300, Most people will bust out but when a big win hits than its a 300 cap, They would be stupid not to list it with them rules, Which by the way are ridicules
     
    1 person likes this.
  28. Nov 5, 2015
  29. onkel

    onkel Experienced Member PABnonaccred

    Occupation:
    webmaster
    Location:
    Larnaca, Cyprus, Cyprus
    That's good to hear, then they came through on their promise.

    My winnings were received in a timely fashion, my overall experience with Caribic is very good despite this initial hickup.
     
    1 person likes this.

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