Hello Konchr,
We are aware of your total winnings of €800 and those funds have been processed already. We are also taking the necessary steps to assure that all of our Support Agents are proactive and proper in handling ALL cases that arrive for support.
We wish you the very best of luck and thank you for your time in this matter.
With kind regards,
Sergej.
Thank you for the reply Sergej,
But please note that the 800 euro withdrawal was from a THIRD deposit!
Obviously I was not able to clear the bonus terms for the Second deposit.
And that means that the second deposit of 60 euro is still lost cash on my side. Not just the deposit as such, but also the winnings I tried to withdraw. I still 60 euro under from this situation although your words sound southing, your doing damage control to the rest of the customer base, but not for myself.