New Review Caribic Casino - New Grey Zone casinos

[konchr]

Hello Konchr,

We are aware of your total winnings of €800 and those funds have been processed already. We are also taking the necessary steps to assure that all of our Support Agents are proactive and proper in handling ALL cases that arrive for support.
We wish you the very best of luck and thank you for your time in this matter.

With kind regards,
Sergej.

Thank you for the reply Sergej,

But please note that the 800 euro withdrawal was from a THIRD deposit!
Obviously I was not able to clear the bonus terms for the Second deposit.

And that means that the second deposit of 60 euro is still lost cash on my side. Not just the deposit as such, but also the winnings I tried to withdraw. I still 60 euro under from this situation although your words sound southing, your doing damage control to the rest of the customer base, but not for myself.

 

[farishjoe86]

SUB terms "
9. Bonus credits are for wagering purposes only and will be deducted upon withdrawal. The first credits wagered will be deducted/made from your deposit(s) rather than from the bonus. If you choose to withdraw before having met the minimum wagering requirements, any winnings and bonus amounts will be void and removed. Maximum winnings from wagers made with bonus funds is €10,000, or your account currency equivalent of €10,000, unless otherwise stated. This limitation does not apply to Progressive Jackpot wins.

10. Maximum win cap applies to associated winnings and is set to €1500. Maximum cash out from the free spins is €200."

Not that it matters for me as if I'm gonna donate my money away, I'd give to a charity, but nevertheless, it might be smart to clear up which of the sums are the max cap.

Hi Spoton,

Looks like I got caught by the misleading terms at Caribic Casino for new players. This page comes up when I searched for the terms in Google.

Basically the Casino had 2 terms which included a win limit for new players. The first term had a win limit of 10k. The second term had a win limit of 1.5k. I won between 10k and 1.5k, but my winnings were reduced to the lower of the 2 limits.

I filed a complaint with their support team. They acknowledged the mistake and fixed the terms (there is only a 10k limit now) but they have not reinstated my winnings. Basically I'm out of pocket by nearly 8k due to their sloppy terms.

I've pointed out that if there are contradictory terms, then the term that benefits the consumer must prevail under the Consumer Rights Act 2015 but they don't seem interested.

I've also sent a message to the forum user who posted earlier in this thread to say he would be looking into any issues from players to see if he can assist.

Is there anything else I can do? I see you guys offer Player Arbitration, is it worth giving that a go?

 

[dusky]

That is incredible if true.

I don't see how they can possibly be passed just based on what I'm reading here across this thread.

Limiting cash players not by software but by terms is a totally new on me and down right disgusting. You already have the house edge but choose to further con players in this manner? Woeful practices.

 

[farishjoe86]

Just to keep people updated, I messaged the rep 2 weeks ago when I last posted in this thread. They were last active yesterday on the forum according to their profile, but have ignored my message. Seems they are not interesting in engaging.

I will look into the Player Arbitration process at the weekend, and see what I need to do for that.

 

[CaribicCasino]

Hello,

Thank you again for posting. We will again review this case on your behalf. Please allow us 48 business hours to review and reply to your inquiry once again.

Kind regards,

Sergej

 

[maltakid]

I made a 20 euros deposit just to give a try to the casino and incidentally got the 100% bonus. Then got an incredible run and closed the session at 2750 euros. So, cashable or not cashable, the bonus will not really make a difference...

 

[Nate]

Just to keep people updated, I messaged the rep 2 weeks ago when I last posted in this thread. They were last active yesterday on the forum according to their profile, but have ignored my message. Seems they are not interesting in engaging.

I will look into the Player Arbitration process at the weekend, and see what I need to do for that.

Has this been resolved?

Nate

 

[CaribicCasino]

Hi,
To follow up. Yes we have concluded this matter with the member several weeks ago.

Best
Sergej

 

[farishjoe86]

Hi Nate, just seen your message:

Has this been resolved?

Nate

I must point out that the reply from Caribic Casino is incredibly untrue. Whilst I did manage to open a dialogue with Caribic Casino, this involved them saying they would look into the matter, then a couple of days later saying their previous decision still stands. The matter is not concluded or resolved (unless you count Caribic Casino saying their sole decision on the matter is final counts as concluded ). I'm in the process of starting a court claim against Caribic to recover my winnings, but with Everymatrix being based in Malta there is some extra complications in serving them the papers. Hope to have an update in a few weeks.

Hi,
To follow up. Yes we have concluded this matter with the member several weeks ago.

Best
Sergej

 

[colinsunderland]

Hi,
To follow up. Yes we have concluded this matter with the member several weeks ago.

Best
Sergej

Resolved as in you told him to get lost then?

 

[colinsunderland]

Hi Nate, just seen your message:



I must point out that the reply from Caribic Casino is incredibly untrue. Whilst I did manage to open a dialogue with Caribic Casino, this involved them saying they would look into the matter, then a couple of days later saying their previous decision still stands. The matter is not concluded or resolved (unless you count Caribic Casino saying their sole decision on the matter is final counts as concluded ). I'm in the process of starting a court claim against Caribic to recover my winnings, but with Everymatrix being based in Malta there is some extra complications in serving them the papers. Hope to have an update in a few weeks.

I thought if a casino had a UKGC license they had to have a physical address within the UK for service of court documents? Maybe @Nicola could help on that one as she is good with UKGC stuff

 

[Nate]

Hi Nate, just seen your message:



I must point out that the reply from Caribic Casino is incredibly untrue. Whilst I did manage to open a dialogue with Caribic Casino, this involved them saying they would look into the matter, then a couple of days later saying their previous decision still stands. The matter is not concluded or resolved (unless you count Caribic Casino saying their sole decision on the matter is final counts as concluded ). I'm in the process of starting a court claim against Caribic to recover my winnings, but with Everymatrix being based in Malta there is some extra complications in serving them the papers. Hope to have an update in a few weeks.

Hmmm... Thanks for the feedback. Maybe the rep can clarify what he actually meant by concluded?

Nate

 

[sapit222]

Was going to try them out, but after reading this thread i decided not to.

 

[colinsunderland]

Seems the rep has no interest in this thread any more. Hopefully players, having read the thread, will have no interest in the casino either.