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CaribbeanGold Casino

Discussion in 'Online Casino and Poker Complaints - old section' started by wantok, Jan 7, 2002.

    Jan 7, 2002
  1. wantok

    wantok Dormant account

    If you have any dealings with CaribbeanGold Casino please use extreme caution.
     
  2. Jan 7, 2002
  3. portia

    portia Dormant account

    Please explain the reason for caution.

    They have had a solid reputation so far. So am very interested if there have been new problems.
     
  4. Jan 8, 2002
  5. wantok

    wantok Dormant account

    This email is not visible to you. were rude. After having me fill out and fax forms confirming purchases in order to retrieve the credits that were credited to the account by the company, they took it upon themselves to lock the account and deny me access to those credits. Their attitude certainly leaves much to be desired.

    Any 'solid reputation' in business, whatever its nature can only be built on the highest degree of customer service and empathy toward that customer. Unfortunately This email is not visible to you. are sadly lacking in this area, preferring not to accept anything but their own interpretation of circumstances.
     
  6. Jan 8, 2002
  7. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Was there more background to this wantok? Did you have a dispute on a bonus after a big win for instance? (that's usually a precursor to a lockout.)

    I am also interested in all the details as this casino is part of the English Harbour/Silver Dollar group recently in the news with a change of software.
     
  8. Jan 8, 2002
  9. wantok

    wantok Dormant account

    My credit card was used by a third party. The third party turned out to be a family member. Obviously I am not about to prosecute. However when the matter was unearthed there was still over $400 of credits in the account. This was debited by CGC from my card, they acknowledged that the credits were in the account but now refuse to release them to me.

    I am not a person who uses online casinos and am a victim of circumstance dealing with a casino that thinks that I'm trying to rip them off. This is an unfortunate set of circumstances and all want is to get back what was originally mine. CGC have taken it upon themselves to disregard the facts as they stand and obnoxiously refuse to further communicate with me.

    Let's face it we're not dealing with Sheep Stations here.
     
  10. Jan 8, 2002
  11. wantok

    wantok Dormant account

    My credit card was used by a third party. The third party turned out to be a family member. Obviously I am not about to prosecute. However when the matter was unearthed there was still over $400 of credits in the account. This was debited by CGC from my card, they acknowledged that the credits were in the account but now refuse to release them to me.

    I am not a person who uses online casinos and am a victim of circumstance dealing with a casino that thinks that I'm trying to rip them off. This is an unfortunate set of circumstances and all want is to get back what was originally mine. CGC have taken it upon themselves to disregard the facts as they stand and obnoxiously refuse to further communicate with me.

    Let's face it we're not dealing with Sheep Stations here.
     
  12. Jan 8, 2002
  13. hurricanejerry

    hurricanejerry Dormant account

    I'm waiting for checks from English Harbor..$300...It's only been a week, so I haven't pestered them yet...Have seen warnings about the new odds on software group posted elasewhere on the web...will let you know how it turns out...Hurricanejerry
     
  14. Jan 8, 2002
  15. wantok

    wantok Dormant account

    HJ.... What other warnings have you seen ??
     
  16. Jan 9, 2002
  17. hurricanejerry

    hurricanejerry Dormant account

    The wizard of odds mentioned that a friend of his had not yet received a payment from Club 388? and advised not to play Odds On. That item has since been removed from his site. Pays to post I guess.
     
  18. Jan 9, 2002
  19. wantok

    wantok Dormant account

    HJ... As you will no doubt have noticed from the text above I'm only a novice at this, and to be quite frank am only interested in, and focussed upon, getting back that which is rightfully mine... Pray tell me though is there a connection between CGC & Club 388 ?

    You might also be able to tell me what other avenues I might consider pursuing in resolution of this matter.

    My e-mail address is This email is not visible to you.

    Many thanks
     
  20. Jan 9, 2002
  21. portia

    portia Dormant account

    Dear Wantok :

    Have had a lot of dealings with this casino group. Found them easily accessible. They would hear me out and fix things quite quickly - maybe i have been lucky so far?

    Do not find any record of outstanding complaints with this group on other sites. i would not play there if there were. So i am interested in what you have to say.

    Can you say :

    How much was deposited altogether?
    How much was wagered?
    Was there any bonus awarded?
    How much was successfully withdrawn?
    Is the balance remaining the $400?
    How did you know to come to this website?

    The Casino388 is a dead end for you. They are not affiliated with CG casino. They have the same SW provider and cash processor. They changed management in Hong Kong and for months we were waiting for payments without communication. They finaly appologised and paid everyone there balances.

    Have you talked to CG's cash processor in Toronto i believe?
     
  22. Jan 9, 2002
  23. hurricanejerry

    hurricanejerry Dormant account

    back to Odds On software and English Harbor...English Harbour delivered in full, and in just 6 business days. The check is directly from them, which doesn't let the rest of the group off the hook but does say a lot for EH's honesty and quickness of transaction.The software is fresh and I highly recommend them. Hurricanejerry
     
  24. Jan 10, 2002
  25. wantok

    wantok Dormant account

    HJ - Some of the earlier correspondence I received was indeed from English Harbour, the sender was for all intents and purposes polite and included a name on the e-mail. It wasn't until e-mail started to arrive from This email is not visible to you. that the standards collapsed.

    Portia - Luck would appear to be on your side.
     
  26. Jan 10, 2002
  27. wantok

    wantok Dormant account

    Sorry. That should read This email is not visible to you.
     
  28. Jan 15, 2002
  29. wantok

    wantok Dormant account

    I have just received notification from Michael Gordon, Operations Manager at English Harbour advising me that a cheque for the outstanding amount is being sent to me. It is only correct that this latest development is posted.

    Thankyou Michael.

    Thanks to to Brian for pursuing this.

    Stay tuned.
     
  30. Jan 15, 2002
  31. portia

    portia Dormant account

    Congrats Wantok
     
  32. Jan 15, 2002
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You're welcome :cool:

    ~brYan
     
  34. Jul 11, 2003
  35. mark10

    mark10 Dormant account

    BEWARE OF ENGLISH HARBOUR GROUP (OddsOn software)!!!
    THEY JUST DON'T PAY WINNINGS!!!

    I played in four OddsOn casinos and had good winnings (in total US$974), but ***none of them has paid me***. They were englishharbour.com, caribbeangold.com, aposte.com, bleublancrouge.com. Here is (I quote from email from CaribbeanGold) how they have justified non-payment:

    "A security flag that has been raised in our master database due to information you have provided therefore you will not be entitled to your winnings."

    I have assured them there is nothing wrong with "information I have provided" and I am happy to send them a copy of my passport, proofs of address, etc. But they do not reply to my emails.

    They give 100% bonuses. But I think they compensate for it by non-payments if anyone happens to be a bit more lucky than average. My questions of what they mean by "security flags" have remained unanswered. But I understand it perfectly: it is just a deliberately vague and meaningless excuse for non-payment.

    (Message edited by mark10 on July 11, 2003)
     
  36. Jul 14, 2003
  37. maxmax

    maxmax Dormant account

    I too had my winnings stolen. They had a 10% paypal bonus and i finished in excess of the wagering and cashed out with 12,698 on a 10,000 deposit. They stole my winnings and returned my deposit. They gave me the same BS of security flags since alot of other big deposits came in that day/week/month. I can see why however because it was a big promotion.
     

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