CaribbeanGold Casino

portia

Dormant account
Please explain the reason for caution.

They have had a solid reputation so far. So am very interested if there have been new problems.
 

wantok

Dormant account
Admin@exmcompany were rude. After having me fill out and fax forms confirming purchases in order to retrieve the credits that were credited to the account by the company, they took it upon themselves to lock the account and deny me access to those credits. Their attitude certainly leaves much to be desired.

Any 'solid reputation' in business, whatever its nature can only be built on the highest degree of customer service and empathy toward that customer. Unfortunately admin@exmcompany are sadly lacking in this area, preferring not to accept anything but their own interpretation of circumstances.
 

jetset

RIP Brian
CAG
Was there more background to this wantok? Did you have a dispute on a bonus after a big win for instance? (that's usually a precursor to a lockout.)

I am also interested in all the details as this casino is part of the English Harbour/Silver Dollar group recently in the news with a change of software.
 

wantok

Dormant account
My credit card was used by a third party. The third party turned out to be a family member. Obviously I am not about to prosecute. However when the matter was unearthed there was still over $400 of credits in the account. This was debited by CGC from my card, they acknowledged that the credits were in the account but now refuse to release them to me.

I am not a person who uses online casinos and am a victim of circumstance dealing with a casino that thinks that I'm trying to rip them off. This is an unfortunate set of circumstances and all want is to get back what was originally mine. CGC have taken it upon themselves to disregard the facts as they stand and obnoxiously refuse to further communicate with me.

Let's face it we're not dealing with Sheep Stations here.
 

wantok

Dormant account
My credit card was used by a third party. The third party turned out to be a family member. Obviously I am not about to prosecute. However when the matter was unearthed there was still over $400 of credits in the account. This was debited by CGC from my card, they acknowledged that the credits were in the account but now refuse to release them to me.

I am not a person who uses online casinos and am a victim of circumstance dealing with a casino that thinks that I'm trying to rip them off. This is an unfortunate set of circumstances and all want is to get back what was originally mine. CGC have taken it upon themselves to disregard the facts as they stand and obnoxiously refuse to further communicate with me.

Let's face it we're not dealing with Sheep Stations here.
 

hurricanejerry

Dormant account
I'm waiting for checks from English Harbor..$300...It's only been a week, so I haven't pestered them yet...Have seen warnings about the new odds on software group posted elasewhere on the web...will let you know how it turns out...Hurricanejerry
 

hurricanejerry

Dormant account
The wizard of odds mentioned that a friend of his had not yet received a payment from Club 388? and advised not to play Odds On. That item has since been removed from his site. Pays to post I guess.
 

wantok

Dormant account
HJ... As you will no doubt have noticed from the text above I'm only a novice at this, and to be quite frank am only interested in, and focussed upon, getting back that which is rightfully mine... Pray tell me though is there a connection between CGC & Club 388 ?

You might also be able to tell me what other avenues I might consider pursuing in resolution of this matter.

My e-mail address is mrogers@zucos.com.au

Many thanks
 

portia

Dormant account
Dear Wantok :

Have had a lot of dealings with this casino group. Found them easily accessible. They would hear me out and fix things quite quickly - maybe i have been lucky so far?

Do not find any record of outstanding complaints with this group on other sites. i would not play there if there were. So i am interested in what you have to say.

Can you say :

How much was deposited altogether?
How much was wagered?
Was there any bonus awarded?
How much was successfully withdrawn?
Is the balance remaining the $400?
How did you know to come to this website?

The Casino388 is a dead end for you. They are not affiliated with CG casino. They have the same SW provider and cash processor. They changed management in Hong Kong and for months we were waiting for payments without communication. They finaly appologised and paid everyone there balances.

Have you talked to CG's cash processor in Toronto i believe?
 

hurricanejerry

Dormant account
back to Odds On software and English Harbor...English Harbour delivered in full, and in just 6 business days. The check is directly from them, which doesn't let the rest of the group off the hook but does say a lot for EH's honesty and quickness of transaction.The software is fresh and I highly recommend them. Hurricanejerry
 

wantok

Dormant account
HJ - Some of the earlier correspondence I received was indeed from English Harbour, the sender was for all intents and purposes polite and included a name on the e-mail. It wasn't until e-mail started to arrive from admin@exccompany that the standards collapsed.

Portia - Luck would appear to be on your side.
 

wantok

Dormant account
I have just received notification from Michael Gordon, Operations Manager at English Harbour advising me that a cheque for the outstanding amount is being sent to me. It is only correct that this latest development is posted.

Thankyou Michael.

Thanks to to Brian for pursuing this.

Stay tuned.
 

Casinomeister

Forum Cheermeister
Staff member
You're welcome :cool:

~brYan
 

mark10

Dormant account
BEWARE OF ENGLISH HARBOUR GROUP (OddsOn software)!!!
THEY JUST DON'T PAY WINNINGS!!!

I played in four OddsOn casinos and had good winnings (in total US$974), but ***none of them has paid me***. They were englishharbour.com, caribbeangold.com, aposte.com, bleublancrouge.com. Here is (I quote from email from CaribbeanGold) how they have justified non-payment:

"A security flag that has been raised in our master database due to information you have provided therefore you will not be entitled to your winnings."

I have assured them there is nothing wrong with "information I have provided" and I am happy to send them a copy of my passport, proofs of address, etc. But they do not reply to my emails.

They give 100% bonuses. But I think they compensate for it by non-payments if anyone happens to be a bit more lucky than average. My questions of what they mean by "security flags" have remained unanswered. But I understand it perfectly: it is just a deliberately vague and meaningless excuse for non-payment.

(Message edited by mark10 on July 11, 2003)
 

maxmax

Dormant account
I too had my winnings stolen. They had a 10% paypal bonus and i finished in excess of the wagering and cashed out with 12,698 on a 10,000 deposit. They stole my winnings and returned my deposit. They gave me the same BS of security flags since alot of other big deposits came in that day/week/month. I can see why however because it was a big promotion.
 
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