Caribbean 21 bug at King Solomon's

[raol]

The program bug came into play when some blackjack players were in a bonus-balance play mode and then that player split aces. In these limited instances, wager values may not have been logged correctly, resulting in possible failure to reward some players correctly for winning plays.

Hm, that's not right, or not the complete story. For me, everytime i made a split, the hand to the right was lost.

Luckily, this is one we caught early, and we will be able to make things right for every player affected.

Two weeks to fix a serious error harming the players (and not even stopping the games while fixing it) is early by their standards? Impressive!

 

[JohnGalt]

Intriguing how it's only in bonus-balance play mode, isn't it?

 

[Vesuvio]

Intriguing how it's only in bonus-balance play mode, isn't it?

Yes, what is a "bonus-balance play mode"? The software plays differently if you have a bonus!? Has RTG changed it's bonus system recently? I could understand a bug so that it miscalculated the wr remaining, but for it to affect the overall balance and the display during a game Intriguing's the word!

 

[boogaooga]

The program bug came into play when some blackjack players were in a bonus-balance play mode and then that player split aces. In these limited instances, wager values may not have been logged correctly, resulting in possible failure to reward some players correctly for winning plays.

As others have said, wrong-o. I posted a screenshot in the Vegas Lucky thread about this same problem, when this happened to me on a pair of 9s.

I hope this doesn't mean that they intend to only compensate players for when the "bug" happened on split aces, and ignore the times it occured on other hands, since they don't seem to acknowledge in the release that it happened on other card combinations as well.

I also received this email from Montana today about this matter:

Comment: Dear XXXXX, Montana is aware of the issue that affected some split games in BlackJack where bonus money was involved. The fix for this has been out for a couple of weeks now and they are currently looking into ways to compensate all players that were affected. They will notify all casinos when a decision has been made, so please contact the casino if you have any further questions. Thank you. The Player Dispute Team

Which would be all well and good, except for the fact that, as I pointed out in the other thread, I have not heard one peep of a response from Vegas Lucky about my repeated inquiries into this matter so far.

 

[The Dude]

As others have said, wrong-o. I posted a screenshot in the Vegas Lucky thread about this same problem, when this happened to me on a pair of 9s...

Hey, I'm only the messenger! I'm just posting their press release - I didn't write it. I should be talking to their CEO about it later today.

 

[boogaooga]

Hey, no worries...I should've made it clear I'm quoting RTG, not you.

 

[The Dude]

I spoke to Michael McMain, RTG's new CEO. He used to be the Director of Engineering and Chief Operations Officer before the promotion, and he's the one of the ones who got the Montana Disputes going about a year ago.

Anyway, we spoke about this and he said that there were some errors in the PR, that they are still collecting data - that this bug appeared in the zero deposit coupons, and that any funds that are owed to players will be credited to their accounts. He explained that the reason this took a couple of weeks was that it slipped through the cracks. With his move from the Engineering department there was a staff adjustment and some people were let go. One of the persons who left was the one who was fixing the bug.

Some casinos were affected by 2 players - some by up to 900. Nevertheless, it's an easy solution, and there is no problem in contacting the affected players.

Why wasn't the game pulled out of commission like they did with the Caribbean 21 game last year (Pirate episode)? The Pirate episode gave the feeling that there was a problem in the programming of the game - which there wasn't. Again this problem concerned only the free coupon code gaming, and this was an easy identifiable fix.

 

[boogaooga]

Anyway, we spoke about this and he said that there were some errors in the PR, that they are still collecting data - that this bug appeared in the zero deposit coupons, and that any funds that are owed to players will be credited to their accounts.

If I read this correctly, is it RTG's position that this bug only affected players who were playing under a "get $X free, no deposit necessary!" type coupon? Because if so, that's definitely not the case...I was playing with a "deposit $X get a $Y bonus" coupon when I started noticing the payment problems.

 

[The Dude]

If I read this correctly, is it RTG's position that this bug only affected players who were playing under a "get $X free, no deposit necessary!" type coupon? Because if so, that's definitely not the case...I was playing with a "deposit $X get a $Y bonus" coupon when I started noticing the payment problems.

Maybe I should have said "in most cases". They are able to identfy when and where the bug occured in the back end - so they should be able to handle it from there.

 

[Wagerjunction]

RTG

To add my voice to this,i think that RTG have stepped forward and have done the right thing.If you still feel you have any concerns re the gameplay then contact your Casino and i am sure they will investigate.

Thank you once again Bryan ,your sources are impeccable ,perhaps you can share them with me sometime -lol

Any players at my 3 Casinos who have any issues or concerns are more than welcome to PM me or mail me at greg@wagerjunction.com and i will be more than happy to assist further.

Best Regards
Greg

 

[KasinoKing]

Several times in this thread it has been strongly implied by casino operators and RTG themselves that this problem only occurred to players who were using bonus funds.

This quite clearly says that the casino's engage different software to those playing with a bonus to those depositing and playing only with their own funds.

The implications of this are obvious, and it only goes to confirm what many of us have felt for a long long time about RTG...

RTG bonus hunters - you have been warned!

 

[JohnGalt]

Several times in this thread it has been strongly implied by casino operators and RTG themselves that this problem only occurred to players who were using bonus funds.

This quite clearly says that the casino's engage different software to those playing with a bonus to those depositing and playing only with their own funds.

This seems like a huge issue to me. Can anyone offer an explanation for why gameplay is different with and without a bonus?

 

[Wagerjunction]

Bonus Games

AS far as i am aware there should be no difference at all.I will put this question to RTG and will provide you with the feedback and i am sure that they will clarify this point for all of us.

 

[GrandMaster]

I would like to know too. I thought the obvious thing would be that the game module sees the balance or queries the cashier whether there is enough money to make the bet, and the cashier or possibly a separate module takes care of the wagering requirements.

 

[The Dude]

Okay, my screw up. I misunderstood Michael when we discussed the bug. Time for a vacation I guess:

To be clear:

The bug affected EVERYONE with a coupon in effect.

It affected EVERY split when played with a coupon in effect.

I told you Montana would be issuing credit for players that had real money deposit coupons in effect. There will be no credit given for people with 0-deposit coupons in play. Every player with real money in play will be compensated properly.

The bug involved the players bonus bet to be deducted an extra time for each split of the hand.

There is no difference in the way a server plays with different types of bets.

The analysis is practically complete. We are doing final review of the accounts in question and will have credits / communication sent to the affected players early next week.

My apologies for the confusion.

 

[KasinoKing]

To be clear:

The bug affected EVERYONE with a coupon in effect.

It affected EVERY split when played with a coupon in effect.

What does 'a coupon in effect' mean?

To me, that still sounds like you're talking about a bonus coupon.
Which means you're still saying the software employed when clearing a WR is different from 'normal' play with your own funds.

Is that what you're saying there?

 

[santo]

I think it's to do with the calculation on the return from the coupon part of the bet, rather than a different engine..

 

[Wagerjunction]

What Does It mean

KasinoKing i think that we all understand from the explanation that there is no difference from playing in fun mode and real mode and the same applies to gameplay with or without a bonus.

I got the CEO to email Bryan personally and many thanks to him for clarifying the matter.

Bryan i really need to come sample some German beer soon.

They are close to completion and all affected players will be taken care of in very short order.

Have a great day guys
Regards
Greg

 

[KasinoKing]

KasinoKing i think that we all understand from the explanation that there is no difference from playing in fun mode and real mode and the same applies to gameplay with or without a bonus.

Just to clarify what I'm saying / asking:-

I'm not saying the software was deliberately short changing people just because they were using a bonus. That would be far too obvious!

All I am saying is, if this error only occurs to people playing with a bonus as part of their balance, but not to those playing with their own deposited funds only, the only possible explanation for this is that a different set of software is being used in each case.

I would just like to know why?

 

[Macgyver]

I thought this was only a Caribbean 21 issue, but I guess I was wrong ...

Got an email from King Solomon's today about this, saying that they had credited my account with $115 because of the split problem. I had only played regular blackjack, so didn't expect to see any money coming my way.

I wouldn't think so, but I'm wondering if there are any wagering requirements to this credit since the original play was from a bonus coupon?

Either way, a pleasant surprise today (at least for me) ...

 

[Macgyver]

And yet another $270 from Vegas Lucky!

Wow, guess I missed a lot grinding through WR ... haven't been able to check either account (King Solomon or Vegas Lucky) yet as I'm on vacation.

Nice presents to come home to (I know, they're not really presents, but I'll view 'em as such).

 

[Wagerjunction]

Kings Geisha and Grand Aces

We have succesfully credited all of the people that have lost any funds because of the bug.

I am quite sure that there will be no repeat of a situation like this in the future

KasinoKing - The software plays the same with or without a bonus in fun or in real mode.I am sure you can get Bryan to verify that with RTG yet again.

I want to thank RTG for stepping up to the plate on this issue and taking care of it in the correct manner.

If any of the players at KS Casino Geisha Lounge or Grand Aces have any issues you are always more than welcome to contact me and i will take it up with my Casino partners

Best Regards