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Caribbean 21 bug at King Solomon's

Discussion in 'Online Casino and Poker Complaints - old section' started by plonnin, Jul 12, 2005.

    Jul 12, 2005
  1. plonnin

    plonnin Dormant account

    Occupation:
    Construction
    Location:
    TN
    While playing some Caribbean 21 at King Solomon's, there was a hand where I split and then doubled on both hands. When the dealer busted, I didn't think I was actually paid enough.

    The screen said "Won $10" over both hands, but I was pretty sure my balance didn't increase by enough. It should have went up by $20 on each hand ($10 bet + $10 win), but I was pretty sure I was only payed $20, not $40.

    A few hands later, I had another hand to split. This time I took a screenshot before and after to make sure I wasn't imagining things.

    Before:
    You must register/login in order to see the link.

    After:
    You must register/login in order to see the link.

    As you can see, my balance was $355 after making two $5 bets. When the dealer busted, I won both hands. My balance increased from $355 to $365. I was only payed $10 total for winning the two hands, when the win should have payed $20 total.

    I've contacted support, but in the meantime be aware that there is a problem in the game.
     
  2. Jul 12, 2005
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    RTG's looking into this.
     
  4. Jul 12, 2005
  5. kelvinlym

    kelvinlym Dormant account

    Occupation:
    Student
    Location:
    Ulm, Germany
    Yes, I noticed this too when I was playing for free.

    I thought they do that when you play with free chips :)
     
  6. Jul 13, 2005
  7. plonnin

    plonnin Dormant account

    Occupation:
    Construction
    Location:
    TN
  8. Jul 13, 2005
  9. thelawnet

    thelawnet Dormant account

    Occupation:
    programmer
    Location:
    UK
    looking into it?????

    Their software is blatantly cheating players, the issue has been going on for days at multiple casinos, posted by multiple players in multiple sources (I saw a player who posted in disgust about this on rpoints forum (and I don't think the casino in question have done anything about it)), and they are only 'looking into it'?

    Must be reassuring to the players that known faulty system continues to operate and cheat players on a daily basis, and that RTGs' programmers apparently are incapable of working out why players are being short-changed in this time.

    1: RTG needs to stop running these games (blackjack and kin) until they can stop their software from cheating, whether it is by some bug or whatever other reason
    2: RTG needs to compensate all players involved - not just those who complain on fora like this - and provide a proper answer to why this has happened

    Just amazing - their games are effectively robbing about 3% from the players, and the response is as ineffectual as this?
     
  10. Jul 13, 2005
  11. boogaooga

    boogaooga Dormant account

    Occupation:
    Photographer
    Location:
    MO
    Hear, hear...I can't believe there isn't more of an outcry about this. One of the largest casino software providers has been knowingly running games that have been underpaying players at numerous casinos (it has obviously been brought to their attention, but as thelawnet pointed out, these same faulty games are still operating this very minute), and yet they seem to be doing nothing to make themselves accountable, or even fix the situation.

    For the few of us that have the knowledge to bring this problem to light at this and other forums, how many other players is RTG secretly and, again, knowingly continuing to rip off? Unbelievable.
     
  12. Jul 13, 2005
  13. Tdoggy

    Tdoggy Experienced Member

    Occupation:
    DRIVER
    Location:
    USA
    Good old RTG

    Ha Ha Ha Good old RTG at it again. How come this doesn't surprise me at the very least. Lets keep the online casinos going and watch a ton of people get screwed and fill our pockets! What a joke....Glad I stopped playing at RTG a long time ago....They screwed me once and I quickly learned my lesson :(
     
  14. Jul 15, 2005
  15. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Bug Fixed

    Hello Guys

    I can tell you that the bug issue has been resolved with us at least. The issue is an embarrassing thing for RTG and for us obviously and we will be taking this up with RTG.

    The issue was as follows: The 21 games split function was not paying out correctly for wins.

    I welcome any and all people who played the 21 games to contact us and we will take a look at your account and apply the necessary winnings if you have lost out plus a comp. We tend to look after players here.This is true for any players on Geisha Lounge and Grand Aces as well.

    One final thought on this, people knock RTG for having a bug, I dont know of a software platform that has not had bugs and there are plenty of people that prefer the RTG software to its competitors.

    I think that this comment
    is so far from the truth it is laughable.

    Finally a big thank you to Bryan for getting this to me ,I took the day off as we rarely get a lovely summers day and was feeding the Queens Swans and tasting her beer when this happened.

    Best Regards
    Greg
     
  16. Jul 15, 2005
  17. plonnin

    plonnin Dormant account

    Occupation:
    Construction
    Location:
    TN
    I played some just now and it looks like the bug is indeed fixed. Kudos for taking care of that so quickly.
     
  18. Jul 15, 2005
  19. mucullus

    mucullus Experienced Member

    Location:
    Germany
    Greg, why have the players themselves to contact you, wouldn't it be more customer-oriented for you or RTG to run some backend queries to find the relevant people?
    There are many players who will never find these forum. Also RTG is a very fast software and some players probably didn't even notice that they were underpayed.
     
  20. Jul 15, 2005
  21. plonnin

    plonnin Dormant account

    Occupation:
    Construction
    Location:
    TN
    Still one bug left. If you split and get a 1+10 and double it to make a Caribbean 21, the hand pays 1:1 instead of 3:2. I finally got a screenshot of it.

    Before:

    You must register/login in order to see the link.


    After:

    You must register/login in order to see the link.

    The winning hand should have paid back 10, but it only paid back 8.
     
  22. Jul 15, 2005
  23. davescamp

    davescamp Dormant account

    Location:
    Milano, Italy
    On the paytable it's written that Craibbean pays 3:2 first hand only, i think it pays 1:1 after the split.
     
  24. Jul 15, 2005
  25. plonnin

    plonnin Dormant account

    Occupation:
    Construction
    Location:
    TN
    Derr, you're right. It's been that way for as long as I can remember.

    Sorry 'bout the brain fart :eek2:
     
  26. Jul 15, 2005
  27. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Another Bug

    The way im feeling at the moment ,im going to get it looked at anyways

    This what the paytables say

    Who Hand Description Payout

    Dealer Caribbean 3-card 21 (with Ace) None

    Player Caribbean 3-card 21 (with Ace) 3 to 2 (on first hand only)

    Player Caribbean 3-card 21 (with Ace) 1 to 1 (after split)

    Player Other Winning Hands (other than ties) Even Money

    Player Other Winning Hands (other than ties) Even Money



    Mucullus - you have a very good point there and i have asked RTG to get the details for every single player that played the game and they will be checked by them since the last upgrade on all of my Casinos.

    I will keep everyone posted as to the outcome.
     
    Last edited: Jul 15, 2005
  28. Jul 15, 2005
  29. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Mucullus Intelligent Suggestion

    As per his fine suggestion we have asked RTG for the following :

    Following the 21 games error on the splitting of hands:
    1) We need to have a report pulled for all players who played 21 games and won on split hands since the last upgrade for each casino (to be done per casino);

    2) From this report, all players who are due winnings (from amounts not credited to players' accounts) have to be identified and the amount due as well (may be totalled for each player);

    3) Once the above is done, please send through the list of players to be credited and we will take care of this as well as notify the players accordingly.

    NOTE this has to be done to maintain the integrity of our casinos and it would also only benefit the bad press RTG has received in recent days, due to this error.

    We would appreciate this being done as soon as possible.
     
  30. Jul 15, 2005
  31. boogaooga

    boogaooga Dormant account

    Occupation:
    Photographer
    Location:
    MO
    How is it "so far from the truth it is laughable"? The fact of the matter is, a problem cropped up, players reported it here and elsewhere as early as June 30, and over a full week later a player posted screenshots here showing that the same problem still existed. It's unlikely that they deliberately were running underpaying games, but if you think it took over a week for them to become aware of a problem like this, I have a bridge in Brooklyn you might be interested in. The correct thing for RTG to do as soon as it appeared something was awry was to either suspend 21 games until they can get to the bottom of it, or downgrade the software to the last known error-free version. It saves further embarassment for them and operators like you.

    Their apparent lack of action, coupled with the fact that I still have not heard one single peep from the casino where I had problems with this "bug", does not make me eager to try another RTG casino in the future. Which is a shame for the seemingly reputable operators like yourself who are using it.
     
    Last edited: Jul 15, 2005
  32. Jul 16, 2005
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    RTG will be releasing a press release on Monday about this.
     
  34. Jul 16, 2005
  35. Wagerjunction

    Wagerjunction Dormant account

    Occupation:
    Aff Manager
    Location:
    London
    Bug Issue

    Hi

    I can only speak for our group of Casinos and not on behalf of RTG - we took action as soon as we heard about it and asked RTG to investigate.I agree re the fact that they could have made their operators aware a lot earlier and this is one of the questions i will be asking them.

    I think that over the years in the gaming industry there have been a number of bug issues on all of the software platforms and what distinguished the major league players if i may use that term from the also rans is the concern that they showed to players.

    Again i can not talk for RTG but we have instructed them to prepare us a list of players who have played this particular game with us on all of our Casinos and we will be taking the correct course of action for us and our players.All players who have lost money will be refunded and if possible all players playing this game during the time period will receive some sort of compensation.This is what we believe in and that will be our course of action.

    I have passed on my recommendations to RTG regarding the situation and how they should handle it as it is a very cringeworthy situation and i am sure that you will see that they will make the right decisions.

    After all of the above there is still a lot happening that is good on the software with new Lobbys and Games and i am sure that this is a temporary blip that will be resolved in the veyr near future.

    Have a great weekend guys ,just had a marathon session of poker and am off to the Sea Side.I will keep all of you updated with further news as it breaks and am looking forward to the Press releaseon Monday

    Best Regards
     
  36. Jul 20, 2005
  37. boogaooga

    boogaooga Dormant account

    Occupation:
    Photographer
    Location:
    MO
    It's Wednesday, and while I do see a press release from Monday on RTG's site, it has nothing to do with this. Nor have I seen any change in the balance of my affected casino account. Any word on what's going on?
     
  38. Jul 20, 2005
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Nope, not yet. I'll ask to see what's up.
     

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