Captain Cooks group in trouble?

[SuperGidget]

The answer's most likely just that the scaremongerers were right and the group ran out of cash. They tried to use "bonus abuse" as an excuse to avoid paying as many people as they could, but eventually gave up the ghost and sold/gave away their business. Though if Willy or ICL would like to post the 'truth' I'm sure we'd all love to hear it

So are you saying Prima Poker would allow one of their skins to heist their Prima poker players funds because the casino side lost money?

I always thought Prima Poker had more safeguards in place to guarantee players funds were safe at any of their sites.

So this puts in doubt for me to give play at any Prima poker site in the future.

 

[amandajm]

The emails received today and yesterday, corroborated by posters, puts this firm Casino Rewards in a very bad light imo.

 

[Stanford]

This is an honest affiliate

Eight months ago, a company representing Casino Rewards asked about advertising on my site and I sent them some details about the problems with the group (mainly retroactively applying promotion terms and conditions) and told them I wouldn't advertise them unless they could resolve all the problems. This is what I was told:



The management's attitude doesn't bode well for the players waiting for payments at Integrity after Casino Rewards take over.

Link Removed ( Old/Invalid)

Sirius,

I want to say thank you for your honesty. I noticed (and posted) you were the first to put the Integrity Group in the dumpster. Reminds me of the old Dylan song - "You don't need a weatherman to tell which way the wind blows".

Well done.

Stanford.

 

[Stanford]

Shortage of Funds

I haven't played in their casinos but I have been playing at Captain Cooks Poker room since they began...They know me pretty well as I am one of their most loyal customers and have been for a long time.

But for the last three weeks they have chosen not to pay out my poker withdrawals. ...

Now I feel they are just lying to me and don't intend to pay me my legitimate winnings.

Why am I, a loyal poker room player being penalized by this audit of casino abusers?

I have to think they are seriously low on cash. PAB for sure.

Stanford.

 

[BCarlisle]

Anyone here with money in the 30%

Hi. The way I see it everyone with money in their accounts falls into the 70% of accounts that are yet to be audited, and the accounts with nil balances form the 30% that has been audited. I'm trying to avoid stating the obvious, but are we in agreement over this ? It seems to me the Casino Group is blatantly lying to all concerned and has not resolved any of the account issues at this time.

Has anyone with a pending withdrawal whose accounts were locked pending the audit had their withdrawal honoured at this time ? Or are we all magically in the 70% still to be audited.

 

[Lurkio]

Jeez..some serious affiliate haters & keyboard warriors out there!

I dont know this for a fact and I guess I should check but its my understanding that casinos get paid a rake per hand etc and the winnings are pooled..like at a table.You play the other palyers not the casino..correct?

So again I assume it would be very hard not to have money to pay players..i would also assume that prima poker ( Microgaming) hold the money and then its paid out ?

I cant think how else they wouldnt have the money..maybe credit card fraud and they get penalised or micro are holding funds until rewards take it over??

Poker pays a very good cpa..maybe its that..but still has nothing to do with paying players.

 

[Lurkio]

Hi. The way I see it everyone with money in their accounts falls into the 70% of accounts that are yet to be audited, and the accounts with nil balances form the 30% that has been audited. I'm trying to avoid stating the obvious, but are we in agreement over this ? It seems to me the Casino Group is blatantly lying to all concerned and has not resolved any of the account issues at this time.

Has anyone with a pending withdrawal whose accounts were locked pending the audit had their withdrawal honoured at this time ? Or are we all magically in the 70% still to be audited.

Is that THE belinda carlisle??? :notworthy

 

[Vesuvio]

I dont know this for a fact and I guess I should check but its my understanding that casinos get paid a rake per hand etc and the winnings are pooled..like at a table.You play the other palyers not the casino..correct?

So again I assume it would be very hard not to have money to pay players..i would also assume that prima poker ( Microgaming) hold the money and then its paid out ?

If I deposit $300 000 at Captain Cooks poker and then decide 10 minutes later I want to withdraw it surely I'm going to be paid from funds held by Captain Cooks rather than from the rake collected in that time?

It's true, you'd have to do something phenomenally stupid for a successful poker site not to be able to pay its players, but if the funds are held jointly with a casino that's run out of money it might be a different matter.

At least in this case either Casino Rewards or Microgaming itself should be able to pay out all players concerned.

 

[Soul Rebel]

Hi. The way I see it everyone with money in their accounts falls into the 70% of accounts that are yet to be audited, and the accounts with nil balances form the 30% that has been audited. I'm trying to avoid stating the obvious, but are we in agreement over this ? It seems to me the Casino Group is blatantly lying to all concerned and has not resolved any of the account issues at this time.

Has anyone with a pending withdrawal whose accounts were locked pending the audit had their withdrawal honoured at this time ? Or are we all magically in the 70% still to be audited.

I think you're right on. Out of my accounts with each of the three casinos, two have a zero balance and were of course unlocked and I was cleared as an abuser. Naturally, the one account (Kingdom) that still has a pending cashout received the 30% email. I don't think it can get much more obvious than this.

 

[Stanford]

When does the this become Casino Rewards Problem?

Riddle me this, Batman. I got an email 2 days ago announcing the "merger" with Casino Rewards. Now this is different than just a purchase.

So now that these two have merged, shouldn't Casino Rewards have shut down the audit 2 days ago?

Shouldn't players being getting emails saying, we are 30% done and that's all we are going to do?

For those that were not ready to suspicion that Casino Rewards was at the bottom of this "audit" - Is this a Casino Rewards problem... now?

Stanford.

 

[Lurkio]

If I deposit $300 000 at Captain Cooks poker and then decide 10 minutes later I want to withdraw it surely I'm going to be paid from funds held by Captain Cooks rather than from the rake collected in that time?

Good point..I have no idea...anyone?

 

[The Dude]

I'm getting some responses back on the PABs. I believe that the workload on the employees checking these accounts is tremendous - this is the possible delay in getting through these in an expedient manner. As far as I know, not a single PAB player has had their account (with a balance) unlocked.

But one encouraging item:

...Please note all genuine players who have played to our T&C's can rest assured they will be paid.

So those of you who have been obedient to the T&Cs and have met the wagering requirements should just chill and wait.

 

[Vesuvio]

...Please note all genuine players who have played to our T&C's can rest assured they will be paid.

So those of you who have been obedient to the T&Cs and have met the wagering requirements should just chill and wait.

I hope you're right, but Willy did claim the T&Cs allowed them to retain winnings from players who didn't play for 'entertainment'.

Does anyone know who's actually in charge over there now? Does the ICL management still exist (only 'merged' with Casino Rewards), or are CR running the casinos now?

 

[The Dude]

I hope you're right, but Willy did claim the T&Cs allowed them to retain winnings from players who didn't play for 'entertainment'.

Does anyone know who's actually in charge over there now? Does the ICL management still exist (only 'merged' with Casino Rewards), or are CR running the casinos now?

I have faith they will do the right thing.

As in who is running the show...I'm not making any assumptions yet.

They are welcome to jump in at any time and let us know.

 

[GrandMaster]

I'm getting some responses back on the Pubs. I believe that the workload on the employees checking these accounts is tremendous - this is the possible delay in getting through these in an expedient manner.

Do you mean they are checking the accounts by hand? I find this hard to believe. A competent programmer should be able to write a program to do this automatically, and then the whole thing should only take a few hours or days at most.

 

[The Dude]

Do you mean they are checking the accounts by hand? I find this hard to believe. A competent programmer should be able to write a program to do this automatically, and then the whole thing should only take a few hours or days at most.

I'm only speculating from what I know. They should be able to come in here and tell us. I am not their spokeperson.

 

[actyper]

Something to think about ..

If you have an account on all 3 casinos, and have already been cleared and unlocked from one of them (0 balance). Thus you have been deemed a non-fraudualant player. Technically shouldn't your other accounts be unlocked, as why would you be a fraud player on one site and not the other?

 

[moondogg]

Riddle me this, Batman. I got an email 2 days ago announcing the "merger" with Casino Rewards. Now this is different than just a purchase.

So now that these two have merged, shouldn't Casino Rewards have shut down the audit 2 days ago?

Shouldn't players being getting emails saying, we are 30% done and that's all we are going to do?

For those that were not ready to suspicion that Casino Rewards was at the bottom of this "audit" - Is this a Casino Rewards problem... now?

Stanford.

Good point. Assuming that these are not more lies and that CR is not really behind the audit, how the hell did they value ICL?

Assuming that the audits would have a significant impact on the financial state of ICL (they wouldn't be bothering otherwise), how could CR possibly agree to a price before the audit has been concluded and the findings released (at least internally)? Before the audit results, ICL does not have a tangible calculatable value, they could be either deeply in debt or obscenely profitable.

These guys REALLY suck at being dishonest. IMHO.

 

[jetset]

They pretty much suck at damage control too, otherwise the new owner would be communicating instead of sitting on his hands whilst his brands' reputations are being eroded.

As to "...Please note all genuine players who have played to our T&C's can rest assured they will be paid." I guess a lot depends on their definition of "genuine" Another still unanswered question....

 

[Freudian]

I'm getting some responses back on the PABs. I believe that the workload on the employees checking these accounts is tremendous - this is the possible delay in getting through these in an expedient manner. As far as I know, not a single PAB player has had their account (with a balance) unlocked.

But one encouraging item:

...Please note all genuine players who have played to our T&C's can rest assured they will be paid.

So those of you who have been obedient to the T&Cs and have met the wagering requirements should just chill and wait.

I don't know if its particularly encouraging. If they hadn't slipped the word "genuine" in there it would have been positive. But now we are left with just another phrase they haven't defined.

That's not to say they won't do the right thing here of course but my bat radar goes off when a casino starts talking about genuine players.

 

[The Dude]

I don't know if its particularly encouraging. If they hadn't slipped the word "genuine" in there it would have been positive. But now we are left with just another phrase they haven't defined.

That's not to say they won't do the right thing here of course but my bat radar goes off when a casino starts talking about genuine players.

I think they can be swayed to see things like I do. Genuine = a player NOT commiting fraud. I'll leave it at that.

 

[ScurvyDog]

Something to think about ..

If you have an account on all 3 casinos, and have already been cleared and unlocked from one of them (0 balance). Thus you have been deemed a non-fraudualant player. Technically shouldn't your other accounts be unlocked, as why would you be a fraud player on one site and not the other?

You're banging the nail firmly on the head with that observation.

Drawing from other forums, they've already cleared and unlocked accounts for admitted "bonus abusers", who signed up in pounds on all three casinos, autoplayed exactly to the penny the minimum they had to to clear the wagering requirements for the maximum bonus, and immediately cashed out. Those players have been cleared as non-fradulent. Oh, and all the cleared accounts also just happened to have zero balance.

Any account with a balance in it, however, remains locked, even if that player has multiple accounts and all of the others have been cleared.

This is bordering on outright fraud (pretending for a moment that casinos can be held accountable for fraud in situations such as this). This "audit" is being increasingly exposed as the fiction that it is. The odds that they would examine every account, one by one, and only magically determine that all of the legitimate ones were accounts with zero balances are not only astronomical, but also fly in the face of logic. If anything, accounts with zero balances would be more prone to fraud, as the player would perpetuate fraud (whatever the hell that is) and take their fradulent winnings and run, never to return. Yet all of those accounts have been cleared in this exhaustive, backbreaking audit that ICL is still working on.

It's time to settle this, one way or another.

 

[case]

I got paid

$3025 hit my NETeller account today from "Casino Kingdom" (previous payments had been from "Captain Cook Poker"). The withdrawal was requested on 3/16/05.

While I had taken some bonuses for casino play a long time ago (late 2003), all of my recent activity has been in the poker room.

I have accounts only at Captain Cooks and Captain Cooks Poker. Neither is locked (either one could possibly have been previously locked and then opened as I didn't log in to either of them every day, but I never got a locked message).


I have around $1000 still in my poker account with uncleared bonus funds on it.

- Case

 

[Nomad]

As to "...Please note all genuine players who have played to our T&C's can rest assured they will be paid." I guess a lot depends on their definition of "genuine" Another still unanswered question....

What really bad is that they have specifically told some of us that we are have been identified as "a loyal, genuine and fair player." Yeah, that's great. Now pay me the $500 that you have been holding for 23 days... That's 10 days since I was told that I was a loyal, genuine and fair player.


Thanks again, Bryan (and others), for all of the work that you are putting into helping to get this matter resolved.

 

[pijak]

23 days? I'm approaching 50, and they've called me the same thing!

Anyway I'm sure this'll all clear itself up one way or other soon, I do wish they'd stop sending me promotions by email though, quite why they think I might be interested in giving them any more of my money I don't know