Captain Cooks Comedy!

Slotster!

I predict a riot.
CAG
Joined
Oct 17, 2004
Location
Location, Location!
Ok - I downloaded Captain Cooks software, as the "1HR Free Play" sounded like a fun challenge, and I had no intention of cashing out any 'winnings' as such - as all that bonus account nonsense is just far too confusing (and I wouldn't dream of giving outfits like this my details)... I wouldn't have to spend anything, so it was an hours free fun and a bit of a challenge to a slotjunkie like me.

Anyhow, seems I'll not get to try it out anyway as the "start free play" button never appeared, I sent them a quick email, they replied two days later saying "you have to wait twenty minutes after you've signed up - Regards support"

:lolup:

I wonder if they mean twenty minutes on top of the 48 hours I've waited for an email? Anyhow, being the glutton for punishment that I am, I decided to ask live support also... After waiting for what seemed like forever...

-
Thank you for using the CR Helpdesk chat service. Please wait for an operator to respond. If your chat does not commence within 90 seconds please try back later. Thank you.
All staff are currently assisting other players. An operator will be with you in approximately 1 minutes. Thank you for your patience.
All staff are currently assisting other players. An operator will be with you in approximately 1 minutes. Thank you for your patience.
All staff are currently assisting other players. An operator will be with you in approximately 1 minutes. Thank you for your patience.
All staff are currently assisting other players. An operator will be with you in approximately 0 minutes. Thank you for your patience.
You are now chatting with Daniel
Daniel: Welcome to the CR Helpdesk Live Chat service. How can I help you?
ME: Hello there. I signed up for the 1hr free play offer, but unfortunately can't find the "start free play" button. I signed up a couple of days ago... Can you help? Thanks.
Daniel: Please hold one moment while I check the details in your account.
ME: Thanks
Daniel: It appears that our system has not registered you for the free hour promotion. If you created the account very recently, you may need to wait up to 30 minutes for all our systems to update.
Daniel: If you still do not see this promotion, unfortunately you will not be eligible to receive this promotion.
Daniel: This could be due to you previously playing the promotion, having another account with the casino, or entering your email address incorrectly during the signup process.
ME: I've never registered ever before - first time, with the same email address.
ME: I've received all the welcome emails etc as well... Any further ideas?
ME: Incidentally - I registered two days ago.
Daniel: Sorry *****, you simply aren't eligible to play it
Daniel: we apologise for the confusion.
ME: That's ok... Thanks for the clear and entirely understandable explanation.
-

Boo hoo... I feel so rejected and victimised... I think I'll go and cry in a corner somewhere.

How hard is it to attract new customers!?? Ok - to be fair, I was never going to deposit real money anyhow but still... Shocking.

Why would anyone EVER seriously give outfits like this money!?

This isn't a complaint by any means, as I never intended to deposit real money just, because I'm spoiled by the service from my regular casino's, wondered what all the fuss was about with these so called 'less reputable' places... It's shocking how poorly you can get treated! I imagine if it was real money at stake I'd be gutted...

Don't think 32RED and the like have got anything to worry about anytime soon :D
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
They added an ESP feature to the software, and knew very well you were never going to deposit :p

Either way, they used to be soooo good some time ago, but fell into the toilet.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Simmo! said:
LOL. Thats quite classic :)
Good pun! :D
Classic, as in Classic casino where I suffered a similar fate - except that I NEVER got any replies to my e-mails & Live chat was actually Dead chat...

The whole Casino Rewards group should be avoided by all players - not because they're rogues, just that they are incompetent, unrealistic and non-responsive.
 

rmarrandino

Dormant account
Joined
Oct 1, 2005
Location
Illinois
KasinoKing said:
Good pun! :D
Classic, as in Classic casino where I suffered a similar fate - except that I NEVER got any replies to my e-mails & Live chat was actually Dead chat...

The whole Casino Rewards group should be avoided by all players - not because they're rogues, just that they are incompetent, unrealistic and non-responsive.
Couldn't have said it better myself.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
Slotster! said:
Well done on the website KK - Fascinating reading your play logs etc... You must have PHENOMENAL self control! I envy you!!
Agree on the site - had a brief wander round just to check out your golf swing :) I'll be back for more detail tomorrow :D
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Slotster! said:
Well done on the website KK - Fascinating reading your play logs etc... You must have PHENOMENAL self control! I envy you!!
Wow - such generous praise from the mighty Slotster! Thanks! :notworthy
 

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