I have a friend that played at Captain Cook this week. But Captain Cook refused his withdrawal with the following motivation.
"I am writing with regards to your most recent withdrawal. Please be aware that this amount has been returned to your playing account. Please note that as stated in our terms and conditions you have to wager your qualifying deposit and the bonus ten times in order to make a withdrawal.
Wagers on the following games do not contribute to meeting wagering requirements: Baccarat, Craps, Roulette and Sic-Bo. 50% of wagering on Blackjack, Multi-Hand Blackjack and Video Poker will count towards meeting the wagering requirements for the purposes of determining a valid withdrawal"
I thought this casino was a legit company, but imposing new terms retroactively sounds like something Grand Banks would do.
"I am writing with regards to your most recent withdrawal. Please be aware that this amount has been returned to your playing account. Please note that as stated in our terms and conditions you have to wager your qualifying deposit and the bonus ten times in order to make a withdrawal.
Wagers on the following games do not contribute to meeting wagering requirements: Baccarat, Craps, Roulette and Sic-Bo. 50% of wagering on Blackjack, Multi-Hand Blackjack and Video Poker will count towards meeting the wagering requirements for the purposes of determining a valid withdrawal"
I thought this casino was a legit company, but imposing new terms retroactively sounds like something Grand Banks would do.