I probably won't be hearing from them since I set them off to rogue'sville. Sorry about that.
Thank you. You did the right thing (of course).
I probably won't be hearing from them since I set them off to rogue'sville. Sorry about that.
Thank you. You did the right thing (of course).
I tried one last attempt to try and salvage something from the situation and got the following reply:
Hi Mark
Thank you for your email.
Mark, I have assessed your account and see not notes regarding the refund of your deposit.
The decision that was made is based on promotional abuse being identified on the accounts. We can unfortunately not provide you with the specific details behind the process of the promotional abuse being identified as this would negatively impact the security of the casino and it's processes.
As per the terms and conditions, if the account is locked by the casino for any such activity, any balance on the account including purchases, free money, bonuses and winnings will be forfeit.
I trust that you will find the above information of use and would like to thank you for your understanding in regards to this matter.
Thank you for playing with the Fortune Lounge
Kind regards
Lee
Casino Desk
Where the Player Comes First
So they stole my money and I hadn't even attempted to withdraw any of it prior to my account being locked. And I think that last statement about 'the player comes first' is basically just a kick in the bollocks!
And why? Capital Casino is not an eCOGRA casinoTime to go to ECogra.
I should also mention that I'm still awaiting further word on Consty1's issue.