Cantor Casino Withdrawal Query

[uungy]

Am I an affiliate too?

Oh well , I guess I live and learn every day, even things that I didnt know about myself.

WHat does seem strange is Roar is trying to advertise their promotions, does Roar maybe have an affiliation with the casino?

 

[CantorCasino]

Withdrawal Issue

Im very sorry that this was not responded too properly by our rep in th efirst instance and that we have taken so long to get back to you, we dropped the ball here Im afraid as we were not monitoring this forum. Please except our apologies on this.

The simple response to your question is that we pride ourselves on our swift withdrawal process and generally can make payment within 24 hours. Naturally there are sometimes issues that can delay this intent. Its possible that this may be the case in this instance. I know its a bit late now, but please contact our customer services guys on 0845 458 9174. They are there to help and sit within casino operations in London, so if there are any questions they cant answer on the spot, they are within hailing distant of someone who can. Again, sorry for the delay in responding, but please feel free to contact us anytime and I will be now monitoring this forum for any new comments.

 

[vinylweatherman]

Im very sorry that this was not responded too properly by our rep in th efirst instance and that we have taken so long to get back to you, we dropped the ball here Im afraid as we were not monitoring this forum. Please except our apologies on this.

The simple response to your question is that we pride ourselves on our swift withdrawal process and generally can make payment within 24 hours. Naturally there are sometimes issues that can delay this intent. Its possible that this may be the case in this instance. I know its a bit late now, but please contact our customer services guys on 0845 458 9174. They are there to help and sit within casino operations in London, so if there are any questions they cant answer on the spot, they are within hailing distant of someone who can. Again, sorry for the delay in responding, but please feel free to contact us anytime and I will be now monitoring this forum for any new comments.

Why the "premium rate" phone number

Not only can it cost a fortune from non-BT lines (7p per minute on Virgin Media), mobiles will charge a whopping 40p per minute. Further, it is not possible to dial the number from outside the UK.

Most casinos use toll free numbers for CS, they are quite happy making money from the hold on the games. OFCOM recently launched the 03 prefix, which if you are really so hard up you cannot offer toll free telephone support, would allow you to have a number that is charged at "normal" rates within the UK, and is fully accessible from all countries outside the UK, and further is charged as a normal landline call from a mobile phone.

It would add insult to injury for a player to get poor CS, and then find they are billed a large amount for it - especially if they had winnings confiscated at the end of it.

Posting a "shill" post, and then not monitoring the forum afterwards for several months was a huge mistake, better to have not signed up as a rep and posted in the first place.

 

[crrrosie]

Hello all. I was excited to find a new casino, however Canadian players can't play for real money. I had spoken to live chat and they were excellent to deal with. Good luck all!!!

 

[Simmo!]

For what it's worth I went to meet up with one of their managers the other day for a chat. I've been reviewing and playing the casino and the purpose of the chat was to find out more about the backend, company etc.

The impression I came away with was that they run a very tight ship and they have to because of the Cantor Fitzgerald ownership. They can't afford to fall foul of financial regulations and because the CF group headquarters are in Nevada they need to be seen as whiter than white when it comes to who they accept and their finances. Any country where online gambling is illegal or frowned upon are therefore not accepted.

In terms of the games, they licence in some slots from Crypto and have a few of their own. They also have two interesting (IMO) games in Xtra Odds Baccarat and StatJack (designed to help players understand Blajckjack better). IMO the slots are nothing more than average, however they have more coming and a deal with Atronic which should be in the casino soon. If you have the casino, also check out the slot "Heavy Metal Steel" which is in Beta in the "Fun Mode" only right now but erm, interesting!

Anyway...just chipping in. If you want my full review it's Link Removed ( Old/Invalid)

 

[CantorCasino]

Vinylweatherman posting on our 0845...

Thanks for your feedback it's greatly appreciated.

Thanks largely to your suggestion we will be adding a free phone number in the very near future

And of course customers may also contact customer services Free on Live Chat (our most popular form of customer contact) or by email and for customers outside the UK on +44 207 894 7757.

As always, we welcome all comments that can help us improve our Casino, so keep them coming and where ever possible we will oblige.

Please note Cantor Casino doesnt receive any income from telephone calls to our customer services.

 

[Alexishot69]

"premum rate numbers"`

Hope you dont mind me popping this in ..theres a website where you can actually find alternative numbers to <0870,0845> ..as was said above to call these numbers within the uk can be extremely expensive so i hope cm you dont mind me putting this url it can save people a lot of money in the uk.companies like ladbrokes advertise 0870 numbers when by using this site you can get the same contact number at uk landline expense...www.saynoto0870.com hope you guys find it useful...alex x

 

[CantorCasino]

New 0800 number up.

You'll be pleased to know that our free phone number is now up on Cantor Casino customer support. It's 0800 231 6033.

Thanks vinylweatherman for your prompt.

 

[CantorCasino]

Cantor Casino 15% Cashback Promo

This weekends promo

Join our 15% winning weekend promotion that runs Friday 21st to Midnight Tuesday 25th November (London time).

Here's how it works.

Get 15% added to your winnings! Whatever you win you'll get an extra 15% free on the house. So win /100 and get /15, or win /500 and get /75

Get 15% back of the amount lost to you. If your luck is down and the house wins, as always, Cantor Casino returns 15% of your losses up to /1,500. Click here for full details.

Win or lose, it's a 15% winning combination! To participate, go to www.cantorcasino.com/en3/LatestPromotion.asp and click on the opt in button.

Your participation will be confirmed when you receive a confirmation email from us.

If you are not currently registered with Cantor Casino, go to www.cantorcasino.com to download the software or register on our instant play casino!

Best of luck,

Click here for the full promotion Terms and Conditions

You do not have permission to view link Log in or register now.

__________________

 

[uungy]

a little ambiguous to say the least. The 15% refund is only the normal monthly refund, so not a straight 15% on losses.

I think it should be made clearer in the email for an honest company