Resolved Can't access my Neteller account

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breakstone

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Editor's Note: Even though this is a relatively old thread, it still rings true. Over the years Neteller's email customer service has spiraled downward. The best thing you can do is to get them on the phone. That's about the only time they can be helpful. For nor information on Neteller, please use our search function.

I have been unable to access my Neteller account now for a few days. I am a VIP account holder and would like to know what is going on. I have emailed them and they are not responding. Is anyone else having the same trouble. When I log in and its processing it comes up with can't access the web page.
What the hell is going on here
 
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Nifty29

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I have been unable to access my Neteller account now for a few days. I am a VIP account holder and would like to know what is going on. I have emailed them and they are not responding. Is anyone else having the same trouble. When I log in and its processing it comes up with can't acces the web page.
What the hell is going on here

Well, just send them an email and wait 10-14 business days for a reply that doesn't even begin to address your issue.

I had someone hack my Neteller account over 6 months ago and they still haven't managed to re-open my account, and continue to ignore my emails.

Do the smart thing - move to Moneybookers. I have done so and will never go back to Neteller. I didn't realise how much I had been ripped off until I used MB.

You can't do much else but wait and hope they bother to answer you.
 

Tirilej

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I couldn't get in first either. It said that some details were wrong. I thought it was the password since we just recently change the IDnumber and the password, but when I changed the password I found out that they had gone back to the IDnumber I used before. I got in using that but now I don't really now what IDnumber to use when I make deposits. They must have mixed up all the new information somehow.
 

Seaman63

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I have been unable to access my Neteller account now for a few days. I am a VIP account holder and would like to know what is going on. I have emailed them and they are not responding. Is anyone else having the same trouble. When I log in and its processing it comes up with can't acces the web page.
What the hell is going on here

Same here, I´m getting a blank unclosable popup telling me, page not found. However, with Firefox Browser I am able to close that popup and have acess to my account.
 

vinylweatherman

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I suffered a host of technical issues after their latest "security update". It seems the process aborted mid way, and left my account with the old information, yet supposedly with me having chosen a new password (which i was trying to use).

NO THANKS TO NETELLER I fixed the problem by using a different PC where the installation of Windows XP was almost "virgin", and the security process worked again, but this time went to completion (before it crashed IE:rolleyes:). I was then able to log into my Neteller account with the updated information.

Neteller also have a Facebook page, and this usually embarrasses them into dealing with an issue that they have ignored via email. It is full of comments from members who have tried for WEEKS to get a problem dealt with via email, yet as soon as it goes public on Facebook, the Neteller rep seems to "cut the crap" and has things sorted in a couple of days via PM.

I am known for my long posts and "lectures", and since finding out that Neteller are on Facebook, I have not spared them. Those long "lecture" posts DO fit on a Facebook wall:D I even had my VIP host phone me to attend the lecture in person (well, on the phone).

What is disappointing is that he told me the tech department are aware of these technical problems, and were going to fix them. This was some WEEKS ago, yet it seems a related problem has now emerged that has the same consequense.

Clearly, he was not paying attention in class to the module that explained that customers do NOT normally have "virgin" installations of the OS on their PCs, but have taken numerous updates, and have most likely configured their PCs with changes designed to tighten security, alongside many other software aplication installs (casinos, for example), that tend to alter settings further. This seems to be why my gaming PC couldn't get the new Neteller security procedure to work. He also daydreamed through the following module, which was to ensure that every change had a "rollback" in case it failed when introduced live. I asked if they could apply "rollback" on my account so that I could get in with the old information, and delay going through the security update process until they had fixed the bug. He said this couldn't be done, and that the problem needed to be fixed before I could get back into my account.
He "sort of" paid attention to the next module, which was about having a user guide to what system configuration requirements were needed in order to ensure the revamped site worked properly in the client browser, this because there are dozens of such setting options under "advanced", and probably only one or two that need to be changed in order to get the site to work, and these might be different in different browsers.

The ONLY suggestion I can think of to do right away is to try other browsers, such as Chrome, and attempt to log in using the "old" details in case the changes failed to take effect as they did with me.

In my case, rather than failing to close, the second pop-up in the sequence failed to open following the closing of the first, leading me back to the login page where I assumed (wrongly) the new password I had just created was what I now needed to type in to get in.
 

colly

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Mine is working but I have to agree with the other posters

Absolutely woeful customer support and service= incorrect information not answering the question asked, bad links and outdated info on the FAQ's/ To be honest I have found the support worse and even ruder since being classed VIP.

As moneybookers has now fixed the POLI problem it had with NAB I will be moving to them.
 

johnsteed

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I finally quit using NeTeller - and depending on them to finally getting it right - this past January.



I used them for roughly 10 years, was a VIP member, and had the honour of seeing my account locked without warning every few months, for 'my' protection. That's the thing with NeTeller, they did a superb job of locking my account without so much as a simple message warning me that it's going to be done (and never specifically why they had done it).



I would recommend NEVER using their online/telephone support, because they really don't know. They can basically keep you on hold for long periods of time, and eventually, they'll confirm that your account is in fact locked (duh). They can even tell you what your balance is at! :thumbsup: But for actually helping you, uh...



If it's of any help, I'd contact [email protected], who was the ONLY useful person I ever talked to who worked there (I can't promise that he's still there though). I have about $20 left in my account, and I couldn't be bothered going through any more headaches getting my account unlocked for the billionth time. Having to send my passport pics time and time again, when really, IT'S MY MONEY and they already know who I am, is absolutely ridiculous.



I also use Moneybookers, and definitely prefer them to NeTeller; although the limits IMO are a tad on the low side and their support could be much better as well (though still eons better than NeTeller). Aside from that, they're fast and reliable.
 
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