Canadian customers

barbara12

Senior Member
Sorry I am not sure if my first message posted but just in case here we go again. I don't understand why certain casinos exclude us from games. For example, I was able to play Aliens and Frankenstein at Slotsmillion but not at Betat and Slotty Vegas. According to Betat/Slotty Vegas it is due to Canadian laws. Really? Do they care what we play? I would think either offshore betting is allowed or not. Why would they care what we play? So, I received this email promising 25 free spins on Aliens so I took advantage of it as I like the game:


You have a fantastic bonus and 25 Freespins on Aliens waiting for you.

Just deposit now and we will double your bankroll (up to EUR100) and give you 25 Freespins to enjoy!

On top of the Bonus and Freespins, every win on our slots is bigger than anywhere else. Start Supercharging your winnings now!

Don't forget that you can also enjoy your Aliens Freespins on your Mobile device.

GET YOURS NOW ►

When I went to click on the game there was no such game. This was on Slotty Vegas BTY. In fairness they do have good customer reps that did offer up other games. Starburst and Twinburst. YUCK! So he gave me a couple of other choices which I didn't like either but better then the latter two. Why do they send us these offers? Why can I play this on other casinos? I think I just laid my last deposit ever on these offshore casinos today. Back to Niagara! Just not worth all this hassle
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Videoslots actually pointed this out a while back. They don't let Canada players play Netent at all, and claim that sites like Guts which do are technically breaching their terms of game supply. I don't know the ins and outs there but it appears some casinos with Netent interpret things one way, sites like Slotsmillion the other.
 

Finn

Senior Member
MM
NetEnt wants to get out of Canada. Probably because they think that their presence in Canadian "black markets" makes them look bad in the eyes of state and provincial governments in USA and Canada, which could hurts their future chances to get land based slot deals in North America, and their chances to get into fully legitimate North American online gambling markets authorized by local government, like New Jersey

http://www.casinomeister.com/news/june2015/online_casino_news2/NEW-CONTENT-SIGNINGS-FOR-NETENT.php

Some software providers have tools to IP ban any countries they want, Microgaming is IP banning USA and casinos couldn't even allow USA IPs to play if they wanted. However NetEnt can't ban IP block Canada, so they just send reminder emails when they notice that casinos are not sticking to their policies. Due to this, it varies from casino to casino whether they offer NetEnt to Canada. I think some casinos decide not to follow NetEnt's policies regarding Canada, because they feel that banning Canada should have been specified in their contract at the moment of signing, not because of some generic "We can order you to withdraw from unspecified any illegal blackmarkets" type of term . But I would think that the casinos unwilling to follow this policy will start to follow it when their old contracts expire in couple years and the new contract specially singles out Canada and other banned countries. So those casinos still offering NetEnt to Canada will probably stop doing so in couple years.

http://www.casinomeister.com/forums/showthread.php?t=65444&page=2&p=666964#post666964

Hi Everyone,

On the 7th July 2014 Netent sent out an update regarding restricted countries. Due to this, we were forced to block several countries from playing Netent games including Canada.
As we have got many complaints regarding Canada being blocked at Videoslots.com but not at other casinos, we asked Netent regarding this and how we could be compliant to offer Netent games to players in Canada.

Netent's answer was the following:
"Canada is a black-listed market where Netent games must not be offered. NetEnt has a strict zero-tolerance policy towards this. Netent is currently contacting the operators individually to remind them of their responsibility to follow their contracts, which state that no traffic from Canada should be accepted. NetEnt reserves the rights to terminate the contract and claim damage should they breach it, as illegal activities might harm NetEnt’s strategy."


This is the information that we have received directly from Netent and this is what we are following. We cannot comment on anything outside of our own business and agreements.

Thanks for all your feedback!
http://www.casinomeister.com/forums/showthread.php?t=65444&p=666690#post666690

E.g. If a player from Canada would win a progressive jackpot at a Netent game, the jackpot would be considered invalid and Netent will not pay the jackpot.
EDIT:

Also in this case if casinos don't offer certain branded NetEnt slots to Canada, but provide non-branded NetEnt slots to Canada, it could be due to copyrights. Different corporations might hold the European and Canadian copyrights, software provider might have gotten into agreement with the European brand owner, but not with the Canadian brand owner. Microgaming can IP block Canadian players from playing Playboy slot, which they do, since they are not allowed to provide it in Canada due to copyrights. But since NetEnt can't IP block any slots, they can't IP block their branded slots either. So some casinos might be providing branded slots to Canada, which not only violates NetEnt's general anti-Canada stance, but it is also copyrights infringement.
 
Last edited:

barbara12

Senior Member
NetEnt wants to get out of Canada. Probably because they think that their presence in Canadian "black markets" makes them look bad in the eyes of state and provincial governments in USA and Canada, which could hurts their future chances to get land based slot deals in North America, and their chances to get into fully legitimate North American online gambling markets authorized by local government, like New Jersey

http://www.casinomeister.com/news/june2015/online_casino_news2/NEW-CONTENT-SIGNINGS-FOR-NETENT.php

Some software providers have tools to IP ban any countries they want, Microgaming is IP banning USA and casinos couldn't even allow USA IPs to play if they wanted. However NetEnt can't ban IP block Canada, so they just send reminder emails when they notice that casinos are not sticking to their policies. Due to this, it varies from casino to casino whether they offer NetEnt to Canada. I think some casinos decide not to follow NetEnt's policies regarding Canada, because they feel that banning Canada should have been specified in their contract at the moment of signing, not because of some generic "We can order you to withdraw from unspecified any illegal blackmarkets" type of term . But I would think that the casinos unwilling to follow this policy will start to follow it when their old contracts expire in couple years and the new contract specially singles out Canada and other banned countries. So those casinos still offering NetEnt to Canada will probably stop doing so in couple years.

http://www.casinomeister.com/forums/showthread.php?t=65444&page=2&p=666964#post666964[/ur [url]http://www.casinomeister.com/forums/showthread.php?t=65444&p=666690#post666690



EDIT:

Also in this case if casinos don't offer certain branded NetEnt slots to Canada, but provide non-branded NetEnt slots to Canada, it could be due to copyrights. Different corporations might hold the European and Canadian copyrights, software provider might have gotten into agreement with the European brand owner, but not with the Canadian brand owner. Microgaming can IP block Canadian players from playing Playboy slot, which they do, since they are not allowed to provide it in Canada due to copyrights. But since NetEnt can't IP block any slots, they can't IP block their branded slots either. So some casinos might be providing branded slots to Canada, which not only violates NetEnt's general anti-Canada stance, but it is also copyrights infringement.


That's all and pretty but don't be sending me these freaking emails promising stuff I can't get. These casinos have to get their act together --- they know who their Canadian, US, and european customers are. You can certainly segragate your promotional offers. To be this is beyond unprofessional.
 

Balthazar

The Governor
That's all and pretty but don't be sending me these freaking emails promising stuff I can't get. These casinos have to get their act together --- they know who their Canadian, US, and european customers are. You can certainly segragate your promotional offers. To be this is beyond unprofessional.
While it sucks to receive an offer that you are not eligible for, keep in mind that we, Canadian players, are a tiny fraction of online casino players. When they send mass emails with the same offer, they often don't think about not sending it to a very small amount of people that aren't eligible.

With that said, if I were a casino manager, I'd offer a small compensation to people that receive these kinds of offers that they can't use.
 
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