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Canadian customers

Discussion in 'Online Casinos' started by barbara12, Jun 26, 2015.

    Jun 26, 2015
  1. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Sorry I am not sure if my first message posted but just in case here we go again. I don't understand why certain casinos exclude us from games. For example, I was able to play Aliens and Frankenstein at Slotsmillion but not at Betat and Slotty Vegas. According to Betat/Slotty Vegas it is due to Canadian laws. Really? Do they care what we play? I would think either offshore betting is allowed or not. Why would they care what we play? So, I received this email promising 25 free spins on Aliens so I took advantage of it as I like the game:


    You have a fantastic bonus and 25 Freespins on Aliens waiting for you.

    Just deposit now and we will double your bankroll (up to EUR100) and give you 25 Freespins to enjoy!

    On top of the Bonus and Freespins, every win on our slots is bigger than anywhere else. Start Supercharging your winnings now!

    Don't forget that you can also enjoy your Aliens Freespins on your Mobile device.

    GET YOURS NOW ►

    When I went to click on the game there was no such game. This was on Slotty Vegas BTY. In fairness they do have good customer reps that did offer up other games. Starburst and Twinburst. YUCK! So he gave me a couple of other choices which I didn't like either but better then the latter two. Why do they send us these offers? Why can I play this on other casinos? I think I just laid my last deposit ever on these offshore casinos today. Back to Niagara! Just not worth all this hassle
     
  2. Jun 26, 2015
  3. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Videoslots actually pointed this out a while back. They don't let Canada players play Netent at all, and claim that sites like Guts which do are technically breaching their terms of game supply. I don't know the ins and outs there but it appears some casinos with Netent interpret things one way, sites like Slotsmillion the other.
     
    1 person likes this.
  4. Jun 26, 2015
  5. Finn

    Finn Senior Member MM

    Occupation:
    Engineer
    Location:
    Finland
    NetEnt wants to get out of Canada. Probably because they think that their presence in Canadian "black markets" makes them look bad in the eyes of state and provincial governments in USA and Canada, which could hurts their future chances to get land based slot deals in North America, and their chances to get into fully legitimate North American online gambling markets authorized by local government, like New Jersey

    http://www.casinomeister.com/news/june2015/online_casino_news2/NEW-CONTENT-SIGNINGS-FOR-NETENT.php

    Some software providers have tools to IP ban any countries they want, Microgaming is IP banning USA and casinos couldn't even allow USA IPs to play if they wanted. However NetEnt can't ban IP block Canada, so they just send reminder emails when they notice that casinos are not sticking to their policies. Due to this, it varies from casino to casino whether they offer NetEnt to Canada. I think some casinos decide not to follow NetEnt's policies regarding Canada, because they feel that banning Canada should have been specified in their contract at the moment of signing, not because of some generic "We can order you to withdraw from unspecified any illegal blackmarkets" type of term . But I would think that the casinos unwilling to follow this policy will start to follow it when their old contracts expire in couple years and the new contract specially singles out Canada and other banned countries. So those casinos still offering NetEnt to Canada will probably stop doing so in couple years.

    http://www.casinomeister.com/forums/showthread.php?t=65444&page=2&p=666964#post666964

    http://www.casinomeister.com/forums/showthread.php?t=65444&p=666690#post666690

    EDIT:

    Also in this case if casinos don't offer certain branded NetEnt slots to Canada, but provide non-branded NetEnt slots to Canada, it could be due to copyrights. Different corporations might hold the European and Canadian copyrights, software provider might have gotten into agreement with the European brand owner, but not with the Canadian brand owner. Microgaming can IP block Canadian players from playing Playboy slot, which they do, since they are not allowed to provide it in Canada due to copyrights. But since NetEnt can't IP block any slots, they can't IP block their branded slots either. So some casinos might be providing branded slots to Canada, which not only violates NetEnt's general anti-Canada stance, but it is also copyrights infringement.
     
    Last edited: Jun 27, 2015
    4 people like this.
  6. Jun 27, 2015
  7. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada


    That's all and pretty but don't be sending me these freaking emails promising stuff I can't get. These casinos have to get their act together --- they know who their Canadian, US, and european customers are. You can certainly segragate your promotional offers. To be this is beyond unprofessional.
     
  8. Jun 27, 2015
  9. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    While it sucks to receive an offer that you are not eligible for, keep in mind that we, Canadian players, are a tiny fraction of online casino players. When they send mass emails with the same offer, they often don't think about not sending it to a very small amount of people that aren't eligible.

    With that said, if I were a casino manager, I'd offer a small compensation to people that receive these kinds of offers that they can't use.
     
    1 person likes this.
  10. Jun 27, 2015
  11. barbara12

    barbara12 Senior Member

    Occupation:
    Retired
    Location:
    Canada
    Netent are my favorite games. Take them away and I might as well play OLG.
     
  12. Jun 27, 2015
  13. me_and_ed

    me_and_ed Ueber Meister CAG MM

    Occupation:
    Selling out
    Location:
    Vancouver
    That's why sometimes its better not to publicly question and enjoy that you can actually play at some of the casinos.
     
    2 people like this.

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