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Can someone explain to me ?

Discussion in 'Casino Complaints - Bonus Issues' started by kakata, Dec 4, 2006.

    Dec 4, 2006
  1. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    After I lost 2 deposit + bonus at an RTG casino I made the 3th one.
    Deposit $ 150.00 bonus $ 240.00 ( 160% )
    T & C 30x
    Ive played for about 2 + hours average bet $ 2.50.
    I hit a random jackpot of $ 25000.+
    How much am I entitled to?
    I have 2 pending withdrawals of $5.000 each plus $ 15.000 + in my account and Im still spinning.
    Thanks for your help
    kakata
    p.s.
    this happened a week ago and so far I havent seen a penny
     
  2. Dec 4, 2006
  3. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    It greatly depends on where you are playing.

    Several RTG casinos limit winnings to 10x bonus or similar. Also note that most RTG casinos will only allow a certain amount to be withdrawn per week (at some it is $2k for instance).

    I highly recommend contacting the casino for clarification. If the casino has a rep here at the forum you might like to PM him/her.

    Good luck.
     
    1 person likes this.
  4. Dec 4, 2006
  5. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    Yup ...what Mousey said . Congrats :thumbsup:
     
  6. Dec 4, 2006
  7. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    Terms & c says that after the 30x wagering my balance has to be greater than deposit + bonus.
    Lets assume I didnt make the 30x....right?
    Would be better if I do cancel the pending withdrawals and keep spinning and than try to withdraw....lets say in 2 days.?
    Thanks
     
  8. Dec 5, 2006
  9. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    But do the T&C also talk about whether there is a maximum amount that you can withdraw (what Mousey said)?

    With that kind of money, I don't understand why you wouldn't contact the casino to find out exactly what you can and can't do.

    Why risk losing everything because you made a withdrawal before the wagering requirements were done, too? :what:
     
  10. Dec 5, 2006
  11. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Need to know how the casino addresses payouts when a bonus is claimed. Many that have hit the Random Jackpot could not withdraw the whole Jackpot but was allowed 10x their deposit to withdraw. a few casinos will allow the full withdrawal. You need to read the T&C's REAL CLOSE!
     
  12. Dec 5, 2006
  13. pokerrf

    pokerrf Dormant account

    Occupation:
    Ad
    Location:
    CN
    Which casino?

    I think you didn't meet the wagering requirement when you requested the withdrawal

    check the bonus terms carefully, you'd better cancel the withdrawal and continue bet to meet the requirement
     
    1 person likes this.
  14. Dec 5, 2006
  15. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    thats exactly what Ive done.........and I keep betting.
    I moved my bet up to $50.00 a spin......I want to get as fast as I can to the POINT.
    More suggestions are more then appreciated.
    kakata
     
  16. Dec 5, 2006
  17. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    I would like to hear from CM...whats your opinion regarding?
     
  18. Dec 5, 2006
  19. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania
    Why haven't you contacted the casino to find out exactly where you stand in the wagering requirements? Nobody here can tell you exactly what you're entitled to. If you don't understand the T&C, then post them here and I'm sure someone could figure them out for you.

    But again, you need to contact the casino and see how much of the WR you have completed, before you attempt to withdraw.

    You may also be SOL for about $23,000+. As someone said above, most RTG casinos have a 10x max cashout term tucked away for those that play with a bonus. If that's the case, you're only going to get $1150 of your money + winnings.
     
    1 person likes this.
  20. Dec 5, 2006
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    My advice would be to contact the customer support via email or chat and have EVERYTHING clarified by them so you can stop second-guessing. Please remember to keep all chat records.
     
    1 person likes this.
  22. Dec 5, 2006
  23. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    Nobody answer to chat, Ill try later.
    By the way..Last night I did reverse my withrawals request and I kept playing
    and I wagered 20k more and lucky me I won somemore money betting $50 per spin.
    The wagering in the T&C says 30x deposit+bonus wich was 150 + 240= 390x30=11.700.
    Shouldnt I be okay at this point?The casino in Crystal Palace
    thanks
    kakata
     
  24. Dec 5, 2006
  25. Macgyver

    Macgyver Dormant account PABnononaccred

    Occupation:
    Student
    Location:
    North Carolina
    I'd highly suggest taking a screenshot of the terms and conditions RIGHT NOW so that you can prove the 30x and anything else you may need to claim.

    Being Crystal Palace, I hope this part doesn't apply to you:

    I don't see anything in their T&C at all about a maximum cashout restriction, but they do have this, which echoes what Bryan has said:

    Good luck! :thumbsup:
     
    1 person likes this.
  26. Dec 5, 2006
  27. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    Ive had a chat few minutes ago.
    The CS rep. told me Ive met the WR .
    So I asked if I could go ahead with one withdrawal and he said YES, no problem also cause my docs were already previously approved.
    The only problem is when I try to print .........my printer decide not to work.
    I wrote down the chat ticket number thou.They always post one.
    I will have to wait for my daughter after school.........Im not a computer literate, I can hardly type..........lol
     
  28. Dec 5, 2006
  29. 1819

    1819 Dormant account

    Occupation:
    retired athlete
    Location:
    ny,nj,fla
    the only rtg that has no max cashout on a deposit bonus is inet.(that i know of for sure) also no max cashout on their comp points. a rep said so on this forum so that is the only rtg that i will accept a bonus at.
     
  30. Dec 5, 2006
  31. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    What SOL means?please
     
  32. Dec 5, 2006
  33. 1819

    1819 Dormant account

    Occupation:
    retired athlete
    Location:
    ny,nj,fla
    SH*T OUTTA LUCK!!!!!!!!!!!!!
     
    1 person likes this.
  34. Dec 5, 2006
  35. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    lol.
    Anyway I want to make clear that my withdrawals were still pending when I began to have doubts.
    So I went to the cashier and I reverse them in to my account again.
    I start at this point to wager again using higher bets ($50.00)
    I wagered more than 40K.
    At this point I went to the chat and asked the CS rep if I had met the WR he said YES. So I ask: can I go ahead with the first of my cash-out answer YES.
    Only after these 2 positive anwers I repost the first withdraw,which was previously reversed.
    Dont you think I should be okay?
    Thanks all of you.
     
  36. Dec 5, 2006
  37. jerrylee

    jerrylee Dormant account

    Occupation:
    policymaker
    Location:
    Playa del Vaquero (I wish)
    Of course congrats on your big (pending) win, kakata.

    Kakata, have you made a screen shot (do you know how..if not, do a search here) of your current balance, in case the casino suddenly decides your winnings get lost? Of course provided you didn't breach the T&C.

    Anyone know if a withdrawal request is made, even if cancelled, if this could void winnings. I'd like to read through thoe T&C's. I believe some casinos have clauses saying bonus and winnings are removed if WR not met, if you do premature cash out request.
     
    1 person likes this.
  38. Dec 6, 2006
  39. kakata

    kakata Banned User - hyper flamming PABnonaccred PABnoaccred PABaccred

    Occupation:
    sales
    Location:
    miami fl
    Yes Ive printed the Cashier screen several times.
    You can clearly see the pending withradal I made,my balance,
    plus the comps points.
    Since Im still playing , I do make a printout every now and then.
    Thanks for the advice.
     

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